CYC(2003)+G
It was very big resort, and there were beach, lake, and the beautiful buildings. The room was clean, and the workers were kind, too. The thing what is impressive was long pool that goes around the hotel. Overall, the landscape was beautiful, and it's good to rest in.

Reasonable location and nice pool. However, the staff, like many in Phuket are really just young country kids with no real interest in looking after guests. This would be fine if a regular hotel, but when paying more you expect a little more. Examples: no one takes order at poolside for food/drink, no staff offer tea/coffee at breakfast, front reception English language skills poor, staff prefer to take photos of a bird fight rather than chase birds away from breakfast area, room service knocking on the door at 830am on a Saturday morning, etc.

However, low staff quality is a minor concern compared to the noise of the old trolleys passing ones door. At all hours of the day and night old and very noisy trolley pass the room door and wake all. The trolleys are noisy as they rattle across the floor tiles. We simply could not sleep for longer than 3 hours at a time without a trolley rumbling by our door.

For the price, there are better and calmer options in Phuket.

Also, for Western tourists, worth noting this hotel has a large Russian and PRC contingent.

The hotel and resort are beautiful . The layout of the pools running through the complex is lovely . The breakfast buffet was to international standard . The staff are kind and friendly .
The poolside service was appalling . The food was cold , tasteless and very expensive compared to nearby restaurants .
Getting about in Phuket has become very expensive and taxi fairs are outrageous . The hotel do nothing to help this except to charge double for any transport service they provide .
Overall we had a lovely break , but had to escape to outside eating places to get some food of good quality , and that was difficult or expensive for transport .
It's a pity , such a beautiful resort and location spoiled by such poor services .

Stayed in three bedroom house with pool, the place was very spacious and beautifully furnished.the shuttle service come every 30min if you whated to go to the main resort. Angsana resort 5 star the facilities were top notch and the complementy breakfast was abundant , fresh and beautifully presented ( great coffee).The staff are very polite and helpful.Sad to leave.