i have been going to this hotel for over a decade and although its gotten busier over the years with the number of rooms, it just checks all the boxes for me. for those of you who have not been, the room is 90% of the experience....get it right. spa pool villas instead of the pool villas and two bedroom deluxe over the two bedroom pool villas are upgrades that you HAVE to make. it changes the way you view your holiday.
also make sure you go to Patong and check out Baan Rim Pa...a well known Thai restaurant.
other tips: avoid chinese new year and the busy period as the infrastructure is bursting at the seams given the growth of the laguna. service is decidedly slower and less efficient.
overall i highly recommend this resort
ps: have a couples massage...the spa is amazing