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“my favourite hotel” 5 of 5 stars
Review of Banyan Tree Phuket

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Banyan Tree Phuket
5.0 of 5 Resort   |   33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand   |  
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20% off room rate
Ranked #6 of 52 hotels in Thalang District
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“my favourite hotel”
5 of 5 stars Reviewed September 3, 2013

i have been going to this hotel for over a decade and although its gotten busier over the years with the number of rooms, it just checks all the boxes for me. for those of you who have not been, the room is 90% of the experience....get it right. spa pool villas instead of the pool villas and two bedroom deluxe over the two bedroom pool villas are upgrades that you HAVE to make. it changes the way you view your holiday.

also make sure you go to Patong and check out Baan Rim Pa...a well known Thai restaurant.

other tips: avoid chinese new year and the busy period as the infrastructure is bursting at the seams given the growth of the laguna. service is decidedly slower and less efficient.

overall i highly recommend this resort

ps: have a couples massage...the spa is amazing

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, September 13, 2013
Dear Adrian E,

On behalf of the entire Banyan Tree family I would like to thank you for your continued patronage! It is always great to hear our repeat guests continue to create enduring memories, and we thank you for recommending the Banyan Tree Phuket to the many readers of our Tripadvisor page. I take note of the fact that you are returning very soon. I do look forward to catching up. Until then safe travels.

Kind regards,
Sriram Kailasam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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910 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2013

Banyang Tree Phuket is a wonderful place for rest and relax. We feel so welcome the min we stepped into the lobby. The place is so beautiful and well compliment with lemon grass scent. The SPA is finest and is a total treat for anyone who wish to be pampered by the BEST. Beside the well know SPA, they provide FOC yoga & Pilate lesson for hotel guest every morning.

We stayed in a Pool villa. We were captivated by the beautiful deco, spacious interior and luxurious amenities. Bath is a luxury at our Villa. Beside Rain shower, our villa also comes with an outdoor sunken tub with bath oil and bath salt compliment from Banyan Tree, all ready to take our stress away.

The bed is strategically located to have the best view of the entire pool. sunbed and outdoor resting hut. For the four days, we spend almost 50% of our time at our villa to enjoy the pool, the sun bed, the outdoor tub... simply relaxing.

Breakfast is awesome. We are pampered with at least 10 types of juices and a big spread continental selection. Our favourite is "Ka Nom Jeen Nam Yat", a local soft noodle in crab curry. It is extremely spicy but very fragrant. The 'kick' is simply unforgettable and makes us want more!!!! The service at the restaurant is most memorable. Every staff serves all guest truly form their heart.

There are plenty of activities we can enjoy. Our villa is 5min walk to the beach. There are lots sea sports and activities like snorkeling, jetski, etc Along the beach, there are few bars and our favourite is the Reggae Bar.

Banyan Tree is such an amazing place. Great for family and couple!

Room Tip: Go for a Pool Villa if your budget permit. Ask for River View.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, September 13, 2013
Dear SunshineIrene,

Thank you so much for this positive review and for describing all the aspects that make the Banyan Tree Phuket a perfect “Retreat Haven” for families and couples. Your comment of not wanting to leave your spacious pool villa echoes with the feedback we receive from many of our guests, but it is great to see that you also enjoyed our activities on offer such as the Banyan Tree Spa and the daily yoga sessions.
Thank you for complementing our breakfast buffet - Chef David will be proud to know that you enjoyed his Ka Nom Jeen Nam Yat, and I hope you tempted more piquant Thai dishes at our signature restaurant Saffron! Rest assured that I will share your kind feedback with our culinary team.

We do hope to welcome you back soon for another vacation to complete relaxation!

Warm regards,
Sriram Kailasam
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Hong Kong, China
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2013

Stayed there for 4 nights last summer, it was my first Banyan Tree experience, and the stay was certainly as good as its reputation. Located far from the busy districts in Phuket, hiding away in a quiet laguna area, renting a car would certainly make it easier to travel to see other parts of Phuket. If you're looking for a relaxing stay with your family or partner, you can definitely spend your whole vacation in this hotel alone. Can assess tp other laguna hotels by walking or boat, but I found Banyan Tree to have the best pool and beach. Hotel and facilities a bit worn out, but the friendliness and helpfulness of the staffs certainly made up for it.

Room Tip: Villa with pool, if you are looking to stay in hotel most of the time
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, September 13, 2013
Dear kfklau,

Thank you very much for writing this positive review on your stay with us, we are honoured to know that your first Banyan Tree experience was such a memorable one!
As you described correctly, The Banyan Tree resort lies tucked away in the most serene area of Phuket island, making it an ideal sanctuary for travellers seeking a peaceful and rejuvenating experience.
Thank you for praising the helpful and friendly attitude of our staff, I will make sure to share your kind words of appreciation with the team.

It would be a great pleasure to welcome you back for another true Banyan Tree experience, hopefully in the not too distant future.

Sincerely,
Sriram Kailasam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

This place is for indulgence. The 1 bed pool villa we stayed in was perfect in every sense. The bicycles were fun, albeit necessary to cover the distance to the lain lobby for breakfast, etc. It is somewhat annoying that the shuttle bus only takes you around Laguna. However, taxis are available for excursions or dinner elsewhere. Due to the weather it was impossible to use the beach. However, compared to other beaches on Phuket, I would rate the beach as average and steep.

Room Tip: We stayed in a room closest to the beach. There is a main road between the resort and the beach, but...
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Stayed June 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, September 3, 2013
Dear soois1960

Thank you so much for this great review, it is wonderful to know that you had such a soothing stay in one of our private pool villas. Our complimentary bicycles are definitely a great way to get some fresh air and explore the beautiful surroundings of Laguna Phuket, I am glad you enjoyed them!

Pertaining to your comment on the shuttle buses that bring our guests all around Laguna, these are unfortunately not allowed to drive on Phuket’s public roads. Next to the taxis that can be found within Laguna, we therefore organize two daily transfers to Phuket Town and Patong beach at a very attractive price, I do hope you were able to benefit from them during your stay.

We would be delighted to welcome you back to the Banyan Tree Phuket again soon.

Kind regards,
Sriram Kailasam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 29, 2013

My family stayed in a 2bed deluxe villa for 5 nights. Overall stay was excellent. The children had a ball in our private pool, bicycles were a lovely and relaxing change,spa facility is beautiful ,however Balinese massage was average.A shuttle bus takes you around Laguna, some good restaurants in the area, Lotus seafood is a must, with the seabreeze hitting your face.Banyan offered some great leisure activities,the Thai cooking class was fantastic , a wonderful highlight was the morning visit with the elephant , The Golf club restaurant serves a good selection for lunch , the breakfast buffet was average and did not change in the 5 days. The one thing Banyan tree needs is a proper kids club, the turtle club is for older kids and involves structured activities, my kids are under age 3, they needed an area to play outdoors with swings etc..there were no grass patches that were pine -cone free surrounding the villas so we ended up playing around on the golf course.The room service was excellent. Overall it was a wonderful stay and experience. Around this time of the year you need mosquito repellent.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, September 3, 2013
Dear Madam B,

Thank you very much for the great review on your last family vacation with us, your compliments on our pool villas, the room service and the Thai cooking class are truly appreciated!
I am however disappointed to know learn the spa treatment and the breakfast buffet were not up to your expectations, especially as these two services usually score very high amongst our guests. Rest assured that I will share your comments with the Spa Manager as well as the Executive Chef.

Thank you for your very constructive feedback on the kids club, it is my pleasure to inform you that is one of our key projects to be finalized in early 2014. We do hope your family will visit us again to try it out!

We would be delighted to welcome you back in the not too distant future.

Kind regards,
Sriram Kailasam
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Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 28, 2013

My four day stay was truely a once in a lifetime experience. The villa was superbly decorated, stunning facilities, absolute luxury. Our private butler was on call for us from 8 am till 8pm, to take us anywhere within the grounds. We had bikes to use, the pool and spa was the best you could ask for. Nothing was spared. Dining in the hotel Thai Rest. Was outstanding, what a buffet. So peaceful and relaxing. If l had the chance to go again l will not hesitate to spend a week there.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, September 3, 2013
Dear HFabez,

Thank you very much for reviewing your “once in a lifetime experience” at the Banyan Tree Phuket, I am truly delighted to know that you had such a relaxing holiday with us.
You perfectly captured the ultimate luxury offered at our DoublePool Villas, from the stunning architecture and private infinity pool to the dedicated in-villa host who is on call to cater to your every need.
Rest assured that I will share your kind feedback on your dining experiences at the resort with our Executive Chef and his dedicated team.

We do hope you will get the chance to visit us again in the not too distant future.

Kind regards,
Sriram Kailasam
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wsx
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2013

I stayed at the Banyan Tree Phuket with my partner recently for a 10 day holiday. This hotel is a real oasis. From the moment we arrived to the point at which we sat in our taxi to take us to the airport, the staff couldn't do enough for us. The customer service is excellent from each and every department in the hotel. Despite us encountering a fair amount of rain during our stay, the hotel has plenty of activities to keep you occupied: Yoga, Pilates, Cooking Course, Flower Arranging, Zumba, Batik Painting and many more. The food in the restaurants is very good too, so much so that its difficult to venture anywhere else to eat as nothing else comes close. I would thoroughly recommend this hotel to anyone considering travelling to Phuket, we will certainly go back there.

Room Tip: We stayed in a Pool Villa, the pool is a very good size. The garden is very well tended every day b...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, September 3, 2013
Dear Amanda44Sussex,

Thanks so much for your kind review and for recommending our resort to the numerous visitors of our Tripadvisor page, we truly appreciate it!

Our dedication to delivering the genuine warmth of Thai hospitality is certainly one of our most important core values, and as you noted our staff goes above and beyond to exceed your every expectations. I therefore truly appreciate your kind words of appreciation and will surely share them with the entire team. Although it is very unfortunate that you experienced rainy days here in Phuket, I am glad to know that this did not mar your vacation and that you enjoyed the many recreational activities we have on offer every day.

Thank you once more for your wonderful feedback, we look forward to welcoming you back to the Banyan Tree Phuket!

Warm regards,
Sriram Kailasam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Banyan Tree Phuket

Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Thalang District
#2 Top resorts Hotel in Thalang District
#4 On the Beach Hotel in Thalang District
#4 Spa Hotel in Thalang District
#5 Family Hotel in Thalang District
#5 Luxury Hotel in Thalang District
#5 Romantic Hotel in Thalang District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Phuket 5*
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Hampton Inn Cherngtalay
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand

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