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“Wonderful Stay” 5 of 5 stars
Review of Banyan Tree Phuket

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Banyan Tree Phuket
5.0 of 5 Resort   |   33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand   |  
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The Credit Goes To You
Ranked #16 of 68 Hotels in Thalang District
Certificate of Excellence 2014
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Wonderful Stay”
5 of 5 stars Reviewed May 21, 2013

We stayed at this wonderful hotel from 10th-20th April 2013. Everything was perfect. The staff were very polite and really could not do enough for us. We certainly would recommend this hotel to anyone wanting a luxury 5 star holiday

Room Tip: We stayed in roon 102 which is in a good location
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, July 9, 2013
Dear LINDA B,

Greetings from Banyan Tree Phuket. Thanks for the short and sweet note complimenting us. We certainly hope you will return soon to the Laguna area and particularly to our resort.

Kind regards,
Sriram Kailasam
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1,119 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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London
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 16, 2013

We stayed in the Banyan Tree Spa Pool Villa for 9 nights as part of our honeymoon.

Absolutely amazing! I would have quite happily stayed here for our entire honeymoon! Aimee the Spa Villa Manager was the most attentive and went out of her way to make our honeymoon spectacular. I looked forward to turndown service to see what romantic surprise awaited us and they never failed to impress :-)

We had 3 couples massages, yoga, afternoon tea, bicycles, in-villa breakfast included in our package and senses honeymoon surprise ... the entire villa was decorated with candles, orchids, chocolate, outdoor bath filled with orchids and champagne on ice ... truly amazing!

I honestly did not want to leave, will definitely stay in any Banyan Tree Villa again! 6 star quality service!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sriram K, General Manager at Banyan Tree Phuket, responded to this review, July 9, 2013
Dear sugaplum34,

Congratulations, we are glad that you enjoyed your special moments with us. K.Aimee is a key member of our team and we have passed your compliments on to her. Yes, our Spa Pool villas are truly a Sanctuary for the senses and perfectly tailored for couples. Your sentiment of not wanting to leave echoes with that of a few other guests. We would love to have you back and please do look out on our website for some exciting offers particularly during this time of the year. Wish you both the very best.

Sincerely,
Sriram Kailasam
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Doha, Qatar
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 14, 2013

We stayed at the Banyan Tree in Phuket from 3 May to 6 May in a Deluxe Villa and would rate the resort as “Very Good”. There were certain aspects of the resort which were quite outstanding whilst some were only average. The resort is located in the Laguna area in Phuket which is quite a distance from the more happening Patong beach. However, since we were not really looking for too much action, it was a wise choice to stay at the Banyan Tree but for those who want to be amongst the crowd, this place isn’t it.

Pros:

• Beautiful and Well-kept gardens and the property as a whole
• Polite and helpful staff. My little one got hurt one day and the staff was efficient in arranging for first aid and even sent a gift for her in the evening.
• Great beach and swimming pool
• Nice breakfast

Not so good

• Housekeeping isn’t impressive
• The fittings in the villas seem a bit old
• The outdoors are not well lit at night
• Plenty of insects and bugs which are not actively managed. My daughter was bitten by insects on the first day of our stay and 10 days hence the marks haven’t gone
• Expensive food

We had a special rate for the stay so it was well worth it but if I were to pay regular prices, I would probably think more than once. Having said that, I would definitely love to go back to the Banyan Tree if in Phuket again.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Phuket, responded to this review, June 13, 2013
Dear gautam269,

Thank you for sharing your thoughts on our hotel. On behalf of Banyan Tree Phuket team, I would like to sincerely thank you for all “Pro’s” you have listed. We shall endeavor to maintain those. On the other hand, we will be working on things that made your stay less than perfect.
Your feedback regarding housekeeping issues have been passed on to our Executive Housekeeper and team to look into it. Although we are a resort with beautiful villas, we have a care and maintenance program that is completed diligently for each villa for 2 weeks by our engineers. We would appreciate if you could point out any specifics that may have been missed. You can contact us through the reservation email.

We have several measures including fogging twice a month for mosquitoes in the resort apart from other initiatives within the villa. However, the beauty of being in a 120 acre landscaped green area in the tropics does bring its share of insects and bugs; fortunately, they are not overwhelming and hope for your understanding. I take note of your feedback regarding the outdoor lighting. As a design feature, our landscape lighting is meant to be subtle yet practical as opposed to bright and cold. We are working on this with energy conserving sensor lights and should be ready in time for your next visit.

As for our F&B pricing, it is very much in line with other resorts in Phuket of the same standard of quality and service. Please do not hesitate to let us know should you have any specific comments regarding this.

Dear gautam 269, I sincerely thank you for your feedback. I can assure you that we will continue to work hard and strive to meet every guest expectation. I do genuinely look forward to welcoming you back,

Sriram Kailasam
General Manager
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Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 13, 2013 via mobile

Stayed in double pool villa...absolute quality!! Staff are amazingly friendly and courteous, nothing is too much trouble!!..Must be at least 6* quality...will definetly stay again once we've saved the pennies!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, July 9, 2013
Dear bracebridger,

Thanks for posting a great review. Our DoublePool villas are indeed quite special tailored for discerning travellers. I am so glad that our hardware as well as software appealed to you. If you visit our website, you will be glad to note that you don’t have to save pennies as there are some fantastic packages available to choose from. Please take care and see you soon.

Sincerely,
Sriram Kailasam
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England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2013

We stayed at the Banyan Tree for 7 nights in April 2013 and also booked our beach wedding through the hotel.

Upon our arrival we were greeted with smiles and given flower garlands. We were shown in to reception and given refreshments and cold towels. A staff member took us through all of our booking information and informed us that we had been given a complimentary upgrade from a deluxe villa to a pool villa. Amazing! The lady advised that our wedding planner would be in touch the next day to go through everything with us. Our room was all ready for us and a golf buggy took us straight to our villa. Our cases followed shortly after. A complimentary bottle of champagne had been left in our room as well as 2 gifts - a ceramic elephant and 2 Banyan Tree TShirts.

The villa (112) was beautiful. Better than we had imagined and the addition of the pool was a dream come true. Our room was serviced daily and always maintained to a very high standard. The turn down service was also fabulous and each night a small gift was left on our bed as well as a sheet detailing the next days weather and resort activities. An incense stick was also lit and an oil burner made the room smell amazing. The room had a TV and DVD player, a fridge, hairdryer and safe and plenty of plug sockets for your electricals. DVDs and books can be loaned free of charge from the library in the reception area.

We chose an in-villa dining experience for our first night at the Banyan Tree and we weren't disappointed. The seafood BBQ was delicious and our chef very attentive.

Breakfasts were delicious - so much choice - and a lovely view of the lagoon from the restaurant. We also ordered food to the villa on a couple of occasions and this was also a great experience - a waiter delivered a huge basket to our room and set up the food on the table for us.

The staff throughout the resort were just fantastic, so polite and friendly and always willing to help - from the maids, the restaurant staff, right through to the security staff that ensured a safe crossing over to the beach.

When my husband was ill during our stay the staff came to the villa immediately and arranged for the chauffeur to take us straight to the local hospital. They also had a flower arrangement sent to us at our villa to wish him well. Top class service - they definitely go the extra mile here.

The resort is large so we hired bikes from the spa (free of charge) to get around but if that's not your thing then the free buggy service will take you around the complex or the shuttle bus can take you around the wider Laguna Resort including the Canal Village shopping complex and the other hotels.

The Spa
I had a Swedish Massage at the spa which again was faultless. A very relaxing experience.

Our Wedding
The wedding was arranged entirely by email via our resort wedding planner, Bew. She was fantastic and always responded quickly to our emails. She attended our villa the day after our arrival to run through what would happen on the day and check that all of our options (flowers, cake etc) were correct.

The day itself was magical - everything from hair & make up to photography was done perfectly. The ceremony took place on the beach and the set up was perfect.

We chose the Sanya Rak dinner cruise for our wedding meal as we had no guests. I can highly recommend this experience. I would say that meal was the best we have ever eaten anywhere in the World!

When we returned to our villa the honeymoon set up was complete! There were orchid flowers and candles leading us to the outdoor bath. The bath had been filled with water and orchids and a bottle of red wine and 2 glasses were waiting for us as well as some bath oils. Our floral arrangements from the beach had also been moved to our room - a lovely touch to allow us to enjoy them for a bit longer. There was also a delicious chocolate rose and some truffles for us to enjoy. The cotton bedding had been swapped for silk.

This was definitely the best hotel experience we have ever had and I hope that we will visit the Banyan Tree Phuket again very soon.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, July 9, 2013
Dear Leanne M,

Congratulations on tying the knot and we wish you both a very long, happy and blissful journey together. Thanks so much for going into such details and describing the many little surprises that we have for our guests. I want to thank you for taking the time, so other readers can whet their appetites and know what to expect when they visit us. Hope we will see you again to celebrate your 1st anniversary!

Warm regards,
Sriram Kailasam
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A TripAdvisor Member
5 of 5 stars Reviewed May 8, 2013

Banyan Tree Phuket is great hotel with friendly and attentive staff who went out their way to make our stay comfortable, enjoyable and memorable. We particularly enjoyed using the complimentary bicycles to get around the expansive complex with its wonderful winding paths and tropical gardens. The spa treatment was exceptional. The Deluxe Villa was well maintained and clean.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, July 9, 2013
Dear TripAdvisor Member,

We are so happy to see that you enjoyed your stay with us and apart from the resort and our associates, the bicycles stood out for you. I do look forward to having you back with us perhaps in a larger Pool villa for your next set of memories. Thanks for posting.

Sincerely,
Sriram Kailasam
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UK
Top Contributor
76 reviews 76 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed May 6, 2013

We stayed at the Spa Sanctuary and could write about this hotel all day but to summarise in bullet points:

RESORT POSITIVES
-A complimentary 1 hour massage for two at the Spa is included in the Spa Sanctuary room rate. The spa itself is incredibly relaxing and the treatments are amazing.
-The resort staff are outstanding and can’t do enough for you, every member of staff we met from security to housekeeping to reception all made us feel extremely welcome.
-Complimentary bicycles are included for the duration of your stay
-A buggy service to/from the main reception & Spa is available on demand at all times for when you don’t want to walk or cycle.
-Complimentary afternoon tea & canapés are included daily at the Spa Sanctuary reception
-Complimentary yoga and daily activites are available should you be feeling energetic
-Complimentary shuttle buses are available on demand around the Laguna resort

ROOM POSITIVES (SPA SANCTUARY)
- A daily 20 minute massage is provided in your personal Sala every day at a set time requested by yourself
- Breakfast is served each day in your villa at a time requested by yourself
- You can choose your housekeeping and turn down time to ensure you are not interrupted during the day
- Turn down service is more than just folding the bed sheets back – Expect gifts and aromatherapy treats
- The bedroom is huge with floor to ceiling windows and is surrounded by a pond filled with water lilies
- The shower is for two people and doubles up as a steam room
- There is an outdoor bath, shower, hot tub Jacuzzi, two sun lounger Jacuzzis, a large private pool, a lounging area, a sunbathing area, a sala and dining area.
- The rooms in the villa are large & modern decorated thai style and included every little extra

NEGATIVES
- None! (Apart from we had to go home at the end)

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, July 9, 2013
Dear Soho_Travellers,

We are so happy to hear that you absolutely loved your stay with and could not pick a negative!! Yes, the Sanctuary villas are truly a “Sanctuary for the senses” to immerse yourself in some much needed peace and tranquillity. By the way, you can make your wife’s wish come true and live here as some of our villas are for purchase!! However, if you still wish to stay in UK and just holiday here, I do hope you will be able to visit us soon especially now to avail of Unlimited Spa Package!!

Please take care and see you soon.

Warm regards,
Sriram Kailasam
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Additional Information about Banyan Tree Phuket

Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Thalang District
#7 Top resorts Hotel in Thalang District
#8 Romantic Hotel in Thalang District
#10 Family Hotel in Thalang District
#10 Spa Hotel in Thalang District
#12 On the Beach Hotel in Thalang District
#15 Luxury Hotel in Thalang District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Hampton Inn Cherngtalay
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand

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