Everything including service, special request like parking, complimentary gift for anniversary...were all arranged. Staff were nice. The buffet breakfast was superb...lots of varieties and the food was fresh and nicely cooked. U can tell if the food itself is not fresh, rotten...but breakfast in banyan tree is one of the best i tried among my various resort visits. Catering manager was nice and walked by various tables, had casual chat with us and asked our feedback.
I stayed in deluxe villa. Room was huge and fairly clean, though the renovation is a bit old, tv was too small and couch was bit dirty. I love the rain shower, however the water faucet in 1 of the washing basin was not working well, water just dripped only even i turned it on to maximum..ok fine that's not a big deal considering there were 2 basin. Satefy box was not working and i asked for a change...they responded very quickly.
Now it came to the main swimming pool.. It was an afternoon time (6sep) and no one there except myself and my wife, likely becoz of cloudy weather. We kept swimming and we suddenly found a rat...it was a dead rat floating on the water, at 1 side of the pool, near the water drainage! It was a medium size about 6-8 inch long!OMG.. it was freaking horrible! We quickly went back and calmed down ourselves.
After a while i decided to talk to hotel manager, i thought the pool should be closed and need be cleaned and sanitized. The manager did react quickly and asked her colleagues to clean it up. I could tell how scary they looked when they saw and tried to take the rat out from thr pool. She promised that the pool be closed and sanitized. She offered me an upgrade to pool villa at once but considering the trouble to pack and unpack my stuff just for 1 night stay, i didnt take it...actually i dare not going to any pool in this hotel! The manager was very nice and offered us a complimentary dinner. We appreciated that.
In the next 20 mins, i kept seeing ppl swimming in the pool. It wasnt really closed, i didnt know what happened in later time and was it really sanitized finally.
Overall..this is a nice resort esp service and food. More effort req to maintain a room with good condition and cleanliness. The rat incident can spoil everything abaout the Banyan brandname in ppl's mind. I actually plan to visit banyan tree in macau next month... Well i do want to re-consider again.
- Also Known As:
- Banyan Tree Phuket Hotel Thalang
- Hampton Inn Cherngtalay
- Banyan Tree Phuket Cherngtalay
- Banyan Tree Phuket Thailand
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