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“vs. Waterbom, Bali..?” 3 of 5 stars
Review of Splash Jungle Waterpark

Splash Jungle Waterpark
65 Moo 4 Mai khao Soi 4, Phuket 83110 , Thailand
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Type: Water Parks
Attraction Details
Bangkok
Senior Reviewer
10 reviews 10 reviews
3 attraction reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“vs. Waterbom, Bali..?”
3 of 5 stars Reviewed August 4, 2013

Is it worth going if you're in Phuket? Yes. It's got some fun areas for all ages.
Is it as good as the Waterbom in Bali? No. Whilst it's owned by/run by (?) the Centara, you'd expect maintenance to be better, especially for a place that really isn't cheap. Unless you're staying at the Centara, then it's included.
Like the Waterbom, you can't take any of your own food in. Unlike Waterbom, the food inside is pretty poor. Like Waterbom, you get a free locker and can hire towels or cabanas inside. Unlike Waterbom, the locker area has some hanging off and the shower areas have some visible mould. Also, the area is much more open so even though it is a similar size, it's hard to tell as it's less leafy.
Saying that, the water areas are clean, there are plenty of attendants and there are suitably fun areas for all ages. Like another review says here, half a day is enough, really. Which for that price might make some reconsider.

Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin C, Water Park Operation manager at Splash Jungle Waterpark, responded to this review, August 8, 2013
Dear Jinz,

Thank you for your feedback and I am happy to hear that in general you had a good stay with us and that you would recommend people to come and spend a few hours here at the splash Jungle Water Park

We're very sorry to hear that your food and our lockers area wasn't up to your standards. From what you've reported, it wasn't up to OUR standards either. Our apologies for the sub-par service you received, and our thanks for bringing this to our attention.

Of course, we will address this issue with our employees and hope that you will give Splash Jungle another try in the future.

Again thank you for your comments and we are looking forward to welcome you back in the near future.

With Best Wishes from the Island
Greetings from Phuket
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Auckland Region, New Zealand
Contributor
11 reviews 11 reviews
6 attraction reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great few days here!”
4 of 5 stars Reviewed August 1, 2013

My children 16 & 12 loved the waterpark and because we were staying at Centara West Sands we were able to come and go easily and not have to worry about towels. They provide lockers but we often left all our belongings in one place and didn't have any worries.

Visited July 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin C, Water Park Operation Manager at Splash Jungle Waterpark, responded to this review, August 8, 2013
Dear "Elesfam",

Our Water Park is effectively a great fun for children as we have many slides and activities for them. For some adults and adolescent/ teen that like to have more chills, we have our 2 Big Slides.

As you well said, all our resort guests like you, can use our Water Park For free!

We are also thrill to read that you found That the resort and the water park was a great combination and that you took advantage of our water park almost everyday if not everyday.

The use of our wristband technology that allows our Splash Jungle Water Park to be cashless and the Towel offer to our in-house guests inside the water park are also an easier and better way to enjoy the place and not worry about anything else except the fear that you might have going down our Boomerango!


I am happy that your 2 children had a blast and splash-tastic day!

We appreciate your positive feedback and hope to see you here again to enjoy the Centara Grand West Sands Resort and villas and our Splash Jungle Water Park.

If you need anything for your next visit, please feel free to ask me personally.

Warmest regards, and Thank you,

Martin Cote
Water Park Operation Manager
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Reviewer
3 reviews 3 reviews
3 attraction reviews
Reviews in 2 cities Reviews in 2 cities
“Small but fun!”
4 of 5 stars Reviewed July 31, 2013 via mobile

Good couple of hours no huge lines to deal with only a small water park but god to visit. Their a five different water slides and kids pool, a wave pool a hydrotherapy pool and chill out in the river flow pool. There are showers in both men's and female changerooms lockers are included in admission price and soap and shampoo is supplied. Worth a visit to cool off in the heat.

Visited July 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin C, Water Park Operation manger at Splash Jungle Waterpark, responded to this review, August 7, 2013
Dear Pinkaholic,

Greetings from Sunny Phuket.

First of all, On behalf of the entire Water Park, I would like to thank you for coming to splash Jungle and for sharing your comments.

As you said, we have a "small" water park. We would never pretend that we have the biggest or the most fantastik one but we are proud of it and it is the Best one that we have on Phuket! We are working hard to make of your day the best it can be!

As you well said, it is a fun place to spend a day to cool off and get some chills from our biggest slides.

Again, Thank you for your comments and hope to see you here again.

Warmest Regards,

Martin
Water Park Operation Manager
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Warrnambool, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great day out”
5 of 5 stars Reviewed July 28, 2013

Just right size for a day of water fun, plenty for all ages, our kids are 5, 8, 10 and 13 and all had a ball.

Visited July 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin C, Water Park Operation Manager at Splash Jungle Waterpark, responded to this review, August 7, 2013
Dear Anna,

Thank you for leaving this wonderful review.

We strive to hold our activities and entertainment at Splash Jungle Water Park to highest standard that we can offer to our valuable guests and appreciate your positive feedback!

Thank you and hope to see you soon here again.

Warmest regards,

Martin
Water Park Operation Manager
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Seattle, Washington
1 review
2 helpful votes 2 helpful votes
“Unremarkable & Overpriced Water Park”
2 of 5 stars Reviewed July 26, 2013

I visited Splash Jungle with my wife and child. Generally, I would say that Splash Jungle is incredibly overpriced, for what it is. The entrance fee for Splash Jungle was nearly 1300 baht ($40 USD) for adults and 700 baht ($25 USD) for children. A comparable water park in the U.S., U.K., Singapore or dare I say anywhere else, would cost no more than 500 baht ($15 USD) to enter. Splash Jungle's entrance fees seem especially absurd, given the Thai market in which it operates.

Although Splash Jungle bills itself as a jungle themed water park, it lacks any semblance of a jungle, and most of the park is unimaginatively designed, and unshaded with concrete (making things hot) which would be great if there were any water attractions/slides of note to cool you down (there are just a few unremarkable ones). Making things worse, Splash Jungle does not allow you to bring in your own food, and you are forced to eat at the park's two cafes, where food is not only of poor quality but is exorbitantly priced. We ate at the Splash Jungle Cafe. The Cafe's food was horrible and most of the dishes were 280 baht or more ($10 USD +). Many of the dishes we ate at the Cafe are available at 1/3 of the price nearly everywhere on the island and of much higher quality.

Finally, Splash Jungle's staff lacked discernible hospitality. When we arrived at Splash Jungle, the guest attendants at the ticket counter seemed annoyed that they would even have to deal with us; when my wife asked some questions, they were very abrupt in their answers to the point of seeming dismissive. A family of tourists who were at the window next to us had brought their elderly mother with them, and asked a guest attendant if she could come in and sit because she obviously was not going to go on the water attractions. The guest attendant coldly said no and made no attempt to accommodate the guests.

If you are in Phuket, I would avoid Splash Jungle unless you like throwing money away.

Visited July 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin C, Water Park Operation Manager at Splash Jungle Waterpark, responded to this review, February 13, 2014
Dear Washington Parker

We were very sorry to hear that your time spent at Splash Jungle wasn't up to your standards. From what you've reported, it wasn't up to OUR standards either.

Our apologies for the sub-par service you received, and our thanks for bringing this to our attention. Of course, we have addressed theses issues with our employees and hope that you will give Splash Jungle another try in the future.

If there is anything I can for your next visit, please feel free to contact me directly.

Again, Thank you for sharing your comments.

Warmest Regards,

Martin Cote
Water Park Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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