Well, we booked a 2 bedroom jacuzzi suite for the new year. Obviously paying over $700 per night, you of course have SOME expectations. I am not the 1 to complain but this place is beyond a joke. We arrive, there is no glasses, cutlery or anything in the "self contained" apartment. Tried to use the tv, no batteries in remote an after calling reception, no one could help. The following day the shower head broke. That afternoon the toilet blocked... New Year's Eve. We were left with the smell of human waste until the following midday where we had to ask for someone to come an fix it AGAIN. Tried to turn the fan on an smoke started coming out from behind the switch. Obviously not wanting to spend time in the room for obvious reasons I asked for a late checkout an to speak with the general manager. He was no where to be seen an no one got back to me about solving my problems. I was more than patient an just wanted a "fair" solution so I could leave the hotel in a positive light. I understand things break, nothing is perfect, but when the problem becomes yours on your holiday, it's quite annoying an obviously it leads to this bad review. They couldn't offer 1 night refund or even come up with anything. I said at least you could pay for our taxi home which they did.(it actually turned out to be the hotel transfer car so they were not out if pocket at all) all in all, manager never showed an I left the place very disappointed an would NEVER go back or recommend the establishment to anyone. They need to take a good look at who is running it an when guests have a problem, deal with it. Not pass the buck.
- Official Description (provided by the hotel):
- THE LUXURY OF SPACE - generous 190 sqm. Two Bedroom Suites, spacious 76 sqm. One Bedroom Suites. Full European kitchen & kitchenettes. Set in Bangtao’s peaceful village, Bangtao Tropical Resort & Spa offers large suites suitable for family holidays and romantic breaks. The restaurant offers sumptuous Thai feasts and tasty western treats.The staff are trained to give the highest levels of service to make your stay a truly unforgettable experience.Tone up in our state of the art gym or chill out in our spa with a sauna or steam bath followed by a fabulous Thai massage or beauty treatment.Enjoy cocktail's at sunset around our enormous free form pool with built-in Jacuzzi and safe children s play pool. ... more less
- Reservation Options:
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- Also Known As:
- Bangtao Tropical Residence Resort And Spa
- Bangtao Tropical Residence Hotel Thalang
- Bangtao Tropical Residence Resort & Spa Phuket, Thailand