I just came back from staying there and had a very bad experience about their breaksfast offered.
I was staying at the 1 bedroom suite and my other 12 friends were all staying at the 3 bedroom villa and 2 bedroom villa. My travel agent advised me that my room includes " daily breaksfast" but in fact when i arrived at the front desk, i was just told that there are two kind of breaksfasts offered indeed - Intercontienntal and American style. My 1 bedroom suite only cover intercontienntal (room delivery one) and other friends of mine got the American ( which is the buffet style). I was feeling okay at first as I expected the breaksfast should be delievered every morning with fresh bread and fruits like all other 5 star hotels do.
However, the next morning i would like to call for the delivery but the opertaor told me this so called "Intercontienntal breakfast" is already in your fridge. I was like "what?", then I opened my fridge and actually i see some "leftover" look alike breaks meaning that the hotel sent the breads and fruits to your fridge the evening before. Plus, you need to heat up everything by yourself. This is such a horrible experience i have never had, i.e. frozen bread ? Am i staying in 5 star resort? and i called up the duty manager and being told "Sorry, this is our STYLE".
I was so frustrated about their answer and obviously they did not treat us like valuable guests. I also express feedback to the hotel manager and got reply the other day from their GM stating " Thank you for your feedback and we will endeavour to improve our shortcomings", this is such a non-sincere reply.
I will not recommend to all of my friends going to this villa anymore. There are so many nice 5 star resorts around and why we need to stay one which offers frozen bread or even left over, radiculous!
- Official Description (provided by the hotel):
- Outrigger Laguna Phuket Resort and Villas are new residential-style luxury suites and villas situated in Laguna Phuket, Asia's finest resort destination.Beautifully appointed 1-bedroom and 2-bedroom suites, as well as 2-bedroom, 3-bedroom, and 4-bedroom villas offer up to 604 square metres (6,501 square feet) of comfort in a modern expression of traditional Thai design. All villas are split-level with kitchen, dining and living areas on the lower floor. Suites are designed as modern-chic spaces to echo the sand and sea. Calm lagoon and garden views, lap pools, and personal Thai sala pavilions enhance the private ambience. 24-hour butler service is available. These villas are a splendid Phuket hotel option.The resort community of Laguna Phuket encompasses 1,000 acres of landscaped parks and meandering lagoons along the pristine, 8-kilometre Bang Tao Beach. 5 renowned spas, 18-hole Laguna Phuket Golf Club, 30 restaurants and bars, the Canal Shopping Village, kids’ clubs, Layan Beach Club - available for use by Outrigger guests only - and outdoor recreational activities for all ages make this a desirable destination for leisure enthusiasts, business travelers, and corporate meetings seeking a Phuket holiday experience. The lakeside wedding chapel is a highlight of this Phuket resort, offering a uniquely romantic setting to exchange vows.Experience poolside al fresco and indoor dining at the new Panache restaurant. Discover innovative Asian and international cuisine emphasizing casual, creative, and healthy preparations. The restaurant offers a delightful spin on made-to-order with an "interactive kitchen" where chefs prepare dishes to a customer's particular preference. Enjoy a variety of favorite European and Asian dishes such as specialty pizzas baked in a wood-fired oven, signature "Knock-Out Noodles" prepared your way, dim sum, satays, Thai curries, classic pepper steak flambe, and much more, accompanied by a wide range of desserts, wines, and healthy fruit drinks. ... more less
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- Also Known As:
- Outrigger Laguna Phuket Resort & Villas Hotel Thalang
- Outrigger Laguna Phuket Resort And Villas
- Outrigger Laguna Phuket Resort & Villas Thailand