“Not sure why this is no. 1”
Other reviewers have raved about The Supper Club, I agree on some points - the ambience and decoration is excellent, location is excellent for The Laguna area, the food is reasonable, the service is hit and miss and the prices are high for the area and for Phuket. There are, in my opinion much better places that offer excellent food,service and better value in the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 20, 2013
Dear Sue B,
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As you well know my name is Sean and I am the owner of The Siam Supper Club (SSC). Thank you for your generally lukewarm comments regarding your opinion of our restaurant. As is my habit, let address each of your issues accordingly.
“Not sure why this is No.1”
Don't blame it on the sunshine
Don't blame it on the moonlight
Don't blame it on the good times
Blame it on the boogie.
Lord knows Sue! Maybe it’s because some people like us! Why? Well, my management, staff and I work incredibly hard as a team to feel and earn that “like.” Further, it’s just our turn! Everyone gets a shot at the top! Be happy for us!
“Other reviewers have raved about The Supper Club, I agree on some points.”
Indeed, gratefully, others have raved. Short of feeding a ravenous desire to be loved and my healthy and sometimes zealous messiah complex, these generous reviewers more importantly, offer us a vote of confidence with regards to direction of our dining experience. How disappointing that we have been unable to engage you in such a way so as to enlist you amongst them. I guaranty one thing Sue; if we get you back…we’ll never stop trying!
“The ambience and decoration is excellent, location is excellent for The Laguna area.”
Thanks Sue! Much energy went into this facet of the SSC. As you know it’s been a long and somewhat organic journey over the past 12 years and it’s good of you to appreciate it.
“…the food is reasonable.”
I think it safe to say, you’re not referring to the price! Sue, it is disappointing you have found our fair over the years to be less than encouraging.
“…the service is hit and miss.”
Lord knows, you’re probably right! We strive vehemently to achieve a state of all hit and no miss. As of yet, however, I have never found that furtive route to your Shangri La of service perfection. In fact, some nights, we can get blindsided by a perfect storm of pandemonium, further encouraged by the owner’s skillful propensity for inducing bedlam. Everything that could possibly go wrong…does! It happens!
The SSC is a challenging, multi faceted institution. A long bar, a grill, a western menu, a vast cocktail library, an award winning wine room and all this has to be presented and served with a befitting panache, comprehension and efficiency by a staff who’s culture is intrinsically light years removed from this palette and environment. With that in mind, what we attempt here takes “You know whats” of steel! Yes! Sometimes we’re going to miss! Yes! I apologize if we haven’t nailed it every time! Yes! We proudly give it our best shot!
“Prices are high for the area and for Phuket.”
Let this clarion call be heeded by all, “The SSC is not a cheap restaurant!” End of story! However, if you are looking for a menu that incorporates the highest quality products imported “fresh” from across the globe and all this in Phuket… then we’re your baby! Unfortunately I can’t run down to the local market to pick up your rib eye. No! It’s imported “chilled” from some of the best live stock on the globe. Truffles are as natural to Thailand as lemon grass is to Italy. Ipso facto!
Having said the above and with respect, go to any of the surrounding hotels and our menu prices are a walk in the park! Iterum ipso facto!!
“In my opinion much better places that offer excellent food, service and better value in the area.”
Of course there are and there will always be! Why? Well, as you said Sue, it’s you opinion! With the SSC being the Tahrir Square of democratic epicurean expression your opinion is tantamount and I fully respect that. Sue, we both know what and where you favorite restaurant is! It’s a great place! It’s just a completely different gig than us. What I don’t understand is why, after all this time; would you decide to give us a spanking on trip advisor and unduly place us at the wrong end of one’s discerning choice.
Sue! Sadly, we do not carry the food standard; service consistency and price point that you require…I fully respect that. However, if for some innately irrational reason you should choose to return and risk exposing yourself to our inadequacies…I will take the high road…attempt an unfamiliar shot at contrition and try like hell to change your opinion!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.