We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect Choice” 5 of 5 stars
Review of Twinpalms Phuket

Save Saved
You added Twinpalms Phuket to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Twinpalms Phuket
5.0 of 5 Hotel   |   106/46 Moo 3, Surin Beach Road, Phuket 83110, Thailand   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Book Direct
Ranked #3 of 52 hotels in Thalang District
New Jersey
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
74 helpful votes 74 helpful votes
“Perfect Choice”
5 of 5 stars Reviewed December 30, 2009

I was nervous about choosing a hotel in Phuket. It seems there are really really expensive hotels and then really inexpensive hotels. I was looking for something in the middle. The TwinPalms was the perfect choice. We stayed in a Grand Palm delxue. It was a corner unit with floor to ceiling shutters outside for privacy on ground floor. Looked out over the pool. Which by the way is spectacular, but spent most of our time at the beach. Rooms were large and clean. With a lot of amentities. Beach club was great. There is no charge for the use of the beach club. The lounge chairs and umbrellas were a god send from the hot hot sun. Food at hotel is typical hotel food. Best dinner and lunches we had were at little walk down the ocean road. We ate at Pla and Twin Brothers. We had a private car for pick up and drop off at the airport from the hotel that was execellent. Overall it was a great hotel, great place to stay for the money. Very Hip and stylish.Would definelty stay here again.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,188 people have reviewed this hotel

Traveler rating
    860
    223
    64
    20
    21
See reviews for
144
709
29
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Sawley, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 29, 2009

Stayed in a Grand Lagoon Room & it was brilliant. V clean, great big bed and nice to be able to access the pool from the comfort of your room. Service was exceptional, and where there were minor hicups, they were quickly rectified. Catch Beach Club was best beach bar i've been too and the beach and sea was amazing. On the whole, great hotel and would recommend highly.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aarhus
1 review
5 of 5 stars Reviewed December 22, 2009

We stayed at TwinPalms in Phuket for one week in December and it was a super experience. Great architecture, great rooms and service and superior pool area. More expensive than others but definately worth it if you're looking for a relaxing and beautiful environment for your holiday. Also easy acces to very nice beach with hotel bar/cafe/restaurant.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 18, 2009

the place in amaizing, modern and classy.
the hosts are nice and efficient.
it is a perfect place to relax and to disconnect from urban stress.
we were welcome with a guyava juice and a bracelet of flowers. our room was very beautiful. the service was 5stars.
the pool is amaizing. the place is not huge so that you can go out in a minute. but once you enter the lobby... you are in paradise !!!

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 13, 2009

We picked Twin Palms after spotting it on SLH site and some studies on the trip reviews on this site.

My boyfriend and I spent 5 days in Twin Palms Phuket. It has been too short when we realized it on the day we check out the hotel.

Originally we booked a Grand Deluxe Palm Room, but with my SLH membership, we got a free upgrade to suite. Which I would say is twice as bigger as the Deluxe room and very comfortable. We got a living room, bar area, bedroom, big dressing room, big bath room, and a huge balcony where we also enjoyed a lot of time there. There are two flat TV's in the room and we hardly had time to turn those on.

The hotel is with detailed touch. As frequent travelers, both of us are very happy with the hotel facility, atmosphere, foods, and drinks. The service is not consistent though. Some staffs are very friendly and helpful, but some are not. I guess they might be too busy in the Catch Club and the service level dropped.

Do go to the Catch Club by the beach. We almost went to the beach and stayed at the lounge area whole day. There are lounge seating area, lounge beds, or beach chairs to choose from. We picked the lounge area with L-shape sofa and a lounge table. Very good atmosphere for couples to enjoy some rooance with drinks and nice sea view. Foods in the Catch Club are yummy. Don't miss out the BBQ night dinner in the Catch Club as well. It's worth the money for the foods you get. Good quality sea foods and steak.

The pool side lounge bed is also great. Very relax and prefect for couples. Yet, we still stay more time at the beach side as i personally like the beach club more.

It was a very good stay in Twin Palms. Will we come back again? My answer is definitely.

Stayed November 2009, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2009

We recently spent 3 nights at this hotel at the end of our Phuket honeymoon. This is an absolutely fantastic hotel. We arrived and were greeted with welcome drinks and a description of the hotel - where to find breakfast, beach club etc and then shown to our hotel. We chose a Grand Deluxe Lagoon View Room which did not disappoint. Gorgeous room with a giant king bed, huge bathroom with seperate shower and bath including full size products. Both aircon and fan in the room and an outside fan on our deck which was complete with a seat and day bed. The hotel is kept in pristine condition with a beautiful main pool and a network of lagoon pools which were for the direct pool access rooms. One note - if you want to spend time by the pool. Get your sunbed EARLY as there aren't a great deal of them and they do go quick. We did find though that around 3pm there would be vacant ones so we tended to just spend our afternoons by the main pool and chose to spend our 'pool time' from the comfort of our own deck. The area is great. If you enjoy a bit more of a quieter atmosphere than Patong, this is it. Outside of our hotel we crossed the road over a small park that is lit with lanterns at night to find a heap of beachside restaurants - the majority on the sand. Really great pricing for food. It would cost us around $20 for entree, main and drinks which was great. We loved Audy's and Noks. There is also a little bar at the very far end of the beach - a little shack which is magnificant to watch the sun go down. A couple of little shops are around and a mini mart and a few tailors but other than that its more of a location to relax on the beach and do nothing. Oh, you can get massages for 400baht on the beach for one hour which are divine. You can also borrow books and dvds from the library at the hotel free of charge and there is free internet. As we were on our honeymoon we came back the first night to find 2 dozen long stemmed red roses and the bath filled with rose petals. They also turn down your room every night with choccies! To sum up we absolutely loved it here and I would definately return without a doubt. All the little things are accounted for like a note from the manager in your room and a welcome home email. These little things I think are nice in a boutique hotel. For what you pay I think its definately worth it. STAY HERE!

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed December 1, 2009

Just returned from a ten night stay at the twin palms. Overall it was great but not as great as we were expecting…the hotel is beautiful, the location fabulous and the rooms are great. We had booked a grand deluxe room on the upper floor (I would recommend this as the ground floor rooms don’t have as much privacy) but after several room problems and eventually speaking to a manager we were upgraded to a junior suite. Both rooms were fantastic, obviously the suite excelled in comparison to the deluxe room but I would have no problem staying in the grand deluxe room if I were to return.

As other reviews have stated the pool area and catch beach club were fantastic, my only complaint is that there are not enough loungers at the beach or the pool and people were reserving them with their belongs before going for their breakfast and not returning for a couple of hours. Despite the 30 min non use hotel policy we had to wait over an hour and half for a lounger at the beach.

The food at the hotel is outstanding, there was a good selection at breakfast and the food at Catch was excellent. The hotel cocktail menu was great and the cocktails expertly made and delicious. Prices were high…European prices throughout. This was our first time in Surin and this is certainly the most expensive part of Thailand we have been to in terms of eating and drinking.

The service is good but certainly not as good as I was expecting from a small luxury hotel or a Thai hotel. We have travelled all over Asia, stayed in a number of SLH hotels and this was our sixth trip to Thailand but the service at the Twin Palms wasn’t as high as we have experienced in other parts of the country.

Surin is beautiful, we hired a car from the Andaman Car hire a couple of doors up from the hotel (cheaper to hire direct than thru hotel) and explored the island and Kho Lak. After driving round the island we were sure we had made the right decision staying in Surin and the Twin Palms.

Overall we had a great stay and I can see why based on the location, the rooms, the spa, the food and drink that it’s a popular choice and if we were to return to Surin and Phuket, we would stay at the Twin Palms again.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Twinpalms Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Twinpalms Phuket

Address: 106/46 Moo 3, Surin Beach Road, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Thalang District
#2 Luxury Hotel in Thalang District
#2 Spa Hotel in Thalang District
#3 Family Hotel in Thalang District
#3 On the Beach Hotel in Thalang District
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Twinpalms Phuket 5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Travelocity, Expedia, Splendia, Tingo, Otel, Cheap Tickets, BookingOdigeoWL, Despegar.com and Venere so you can book your Twinpalms Phuket reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Twinpalms Phuket Hotel Thalang
Twinpalms Phuket Hotel Cherngtalay
Twinpalms Phuket Cherngtalay
Twinpalms Phuket Thailand

Owners: What's your side of the story?

If you own or manage Twinpalms Phuket, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.