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“Just low standard” 2 of 5 stars
Review of Phuket Boat Lagoon Resort

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Phuket Boat Lagoon Resort
3.5 of 5 Hotel   |   22/1 Moo 2 Thepkasattri Rd, Rawai, Phuket Town, Phuket 83000, Thailand   |  
Hotel amenities
Ranked #20 of 24 hotels in Rawai
Jakarta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Just low standard”
2 of 5 stars Reviewed May 8, 2013

This hotel experience was not very good, due to extremely low service level (rude staff), low maintenance, extremely bad beds and no good restaurant. Nice pool, but that was probably the only nice thing here.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 14, 2013

Beware of this hotel. He rooms are split between the main hotel and then others located nearby hat are above local businesses etc. I stayed here on business and stayed away from the main hotel, about 15 minute walk away from the main building, at night here is very little light to walk by. It was very close to the people I needed to visit and I was aware it was away from the main resort area of the island.

I stayed in the most expensive room available, and it was old, smelly, mouldy, out of date etc.

From what I could establish the rooms in the main hotel are better than than those located a long walk away. They maybe time shares or something similar.

I will not stay here again.

Room Tip: Stay in the main hotel
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 11, 2013

We stayed here from April 06 to April 10, 2013. We joined the tour with Hong Tai Travel in Hong Kong. The room is ok but no free wifi internet connection in room or at the lobby. The hotel is far away from Patong Beach (about 40 min drive). The hotel has a great pool but no life guard on duty. The breakfast is terrible even with the mainland China standard but is free with the stay. A lot of tour group from mainland China stay in the resort because of the cheap price.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 5, 2013

I came here solo as an Interval International "getaway" but suspect this is the room where I'd be if it was a full fledged timeshare exchange. I booked first, then read the reviews and was apprehensive about what I would find here. The check-in staff could have been more informative since I had to ask for internet passcode, taxi card, map of resort, services etc. The room itself is worn and dated, as others have mentioned. Two of the three tables were wobbly and the cabinet tops could have used a good painting. There's a nice cushioned lounger on the balcony overlooking the marina that was pleasant when the sun was setting. Design flaw in the bathroom sink has water sitting around the faucet so that's why the mould builds up there. The "toiletries" were small partially filled bottles of just shampoo and shower gel so bring your own conditioner and soap. Is this an eco friendly choice or just a cheap one? Hmmmmmm.
The internet in my room did not work between 8 a.m and 9 p.m. so had to go to restaurant hotspots.
The pool is tepid at best, probably because it is under full sun all day with only the slightest scent of chlorine so hope I don't catch anything :(((
There is a spa/massage tucked across from the marina that had a wonderful aloe vera after sun treatment, but not connected to the resort so not advertised at all.
There is food service at the pool with cheap lunch specials as well as the restaurant adjoining the pool.
The first night the a/c didn't seem to be very efficient so I called the front desk to ask for a fan, who patched me over to housekeeping. They said I could buy a fan at the store in the morning if I wanted. WHAT????? Next morning I asked to speak to a manager who sent over a large fan which was helpful, since that night the a/c started to blow out hot air.
Would have been nice to have shuttles to Central Festival Mall or Phuket town. Instead it was unmarked, unmetered "taxi" cars whose "set price" varied depending on who you asked.
The setting was very pleasant though, with my room overlooking the very expensive boats. If I had a reason to come back to Phuket, I would not chose here although the rooms overlooking the pool, likely the ones pictured on the site, would probably be nicer.

Room Tip: The beds are rather hard--but that's an Asian standard.
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern NSW
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 23, 2013

The rooms were clean, spacious and the aircon worked well although the noise was reduced by earplugs. Location for the hotel was not so good. Be aware this is centrally located in a dock yard which means you can constantly hear people grinding, welding, and generally working on boat all round. Sometimes the fumes where off putting especially when swimming in the pool. The pool was nice and clean looking although the blue tiling means the water was like a big warm bath as it soaked up the ample sun. The hotel location is on the opposite side of the island where beaches and entertainment are mostly so that made things a bit challenging.

The food in the restaurant was good on average but the thai was excellent and top quality although pricey by thai standards. I would never buy a steak there after trying once and having to return it to the kitchen twice before cancelling it as it was still raw inside. Stick with the thai... the cooks are brilliant at thai.

Staff were attentive and could mostly understand me although it was a trial to make things happens on the internal telephone as no one seemed to understand on the phone anything i said so i would have to walk down the front desk.

The music in the pool area was at best 80's hits at high volume which was off putting as it broke the ambience of the pool. There is only so many times that Ago Do Do can be played before I am insane. The spa in the pool is a poor example of what a spa is. The seating for the spa was so high it felt like it was low tide and the bubbles just tickled your very lower back. I am sure it was designed for very very short people.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 9, 2012 via mobile

I came to this hotel because my son school came here for a football match. How disappoint!
They gave me a far away room. Not in the main wing. They said there is a shuttle but isn't really all the time.
First night there was a cCockroache in my bed. I want to change room but they sent somebody to kill the bug. Even after I couldn't sleep well after that.
The bathroom is dirty, full of mold...
stall in unpolished and not friendly. The manager is the worse part of all the hotel.
Food is disguising. Breakfast is terrible. Only asia food. Not even bacon they have.
Really don't recommend it. I'll never come back here for sure.

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Top Contributor
79 reviews 79 reviews
58 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 28, 2012

I stayed at Boat Lagoon Resort with my friends and really had a very good time. The rooms were really nice and spacy. Staff was very friendly and nice. The service was very quick. Swimming pool was very good and clean. I really like the place and enjoyed a lot.

Room Tip: Rooms are very nice and spacy.
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Phuket Boat Lagoon Resort

Address: 22/1 Moo 2 Thepkasattri Rd, Rawai, Phuket Town, Phuket 83000, Thailand
Location: Thailand > Phuket > Phuket Town > Rawai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #20 of 24 hotels in Rawai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Phuket Boat Lagoon Resort 3.5*
Reservation Options:
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Also Known As:
Phuket Boat Lagoon Hotel Rawai
Phuket Boat Lagoon Resort Rawai

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