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“Penthouse luxury!” 5 of 5 stars
Review of Serenity Resort & Residences Phuket

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Serenity Resort & Residences Phuket
4.5 of 5 Resort   |   14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand   |  
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Ranked #4 of 29 Hotels in Rawai
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Penthouse luxury!”
5 of 5 stars Reviewed June 16, 2014

I stayed at Serenity in Dec 2014 with 4 of my friends and we decided to book the 3 floor penthouse with a jacuzzi on the roof. The pictures on the website are fantastic but they do not do it justice. It felt like something in an MTV Cribs episode. The decor of the suites were fantastic and the beds and sofas were extremely comfortable. Every room had a separate docking station so we could all play our own music and the view from the balconies (overlooking an island in the distance) is breathtaking. The breakfast was very very good and the chef's will accomodate your request. On one morning I asked for eggs benedict and they got the main kitchen to make it with no extra charge. The swimming pool is very clean and the whole resort has a very serene feel to it (hence being called Serenity). Serenity is a place to go to relax and chill. We had partied for an entire week and so this was a perfect location!

In terms of local attractions, we visited Nai Harn beach which is a beautiful and clean beach around 10 mins drive from the hotel. You can either get a taxi or one of the airport shuttle busses. The water is very clear and the waevs are awesome. There are a number of massage areas on the beach and sunloungers.

We visited a couple of local restaurants including a local woodoven pizza place called Moderna Pizza (huge delicious pizzas for very good price - no need for starters), Superburgers (homemade thai burgers and wings close to Nai Harn beach - very good and CHEAP) and a thai place called Gypsy for local thai food which was good but probably overvalued.

We organised a day tour at the local harbour which took us to Phi Phi Island, Monkey Island, Bamboo Island (a personal favourite) and a number of diving spots. I would recommend this tour for anyone. It allows you to experience the beautiful islands and tropical water that is perfect for snorkelling/swimming. Serenity Resport can also arrange their own tours (albeit more expensive) and can arrange tee times at the local golf courses (although ask them to do this well in advance). It was our favourite hotel during our Thailand trip and I am sure we will all return, either together or individually. I would recommend the penthouse to anyone! May cost extra but its the little details that make it worth it!

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 17, 2014
Dear Sam,
Thank you so much for your nice review!
Great to hear that you enjoyed your time at Serenity and on Phuket Island!
Sincerely, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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762 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Russian first
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English first
Lisbon, Lisboa, Portugal
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 15, 2014

We loved the hotel where we stayed for 7 nights.The staff was very nice with us and the pool and the breakfast were really a big positive surprise. The location is not that good, however, the hotel offers a free daily bus to three central locations of phuket. Furthermore, taking a taxi is cheap when compared to other countries. We have to mention one of the ladies of the restaurant, who always helped us and was very efficient, her name is Jewa.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 17, 2014
Dear Joana,
Thank you very much for your nice review and i will certainly convey your compliments to all our team and Khun Jiaw as well! Best regards, Urs - General Manager
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Thailand
Top Contributor
83 reviews 83 reviews
58 hotel reviews
Reviews in 37 cities Reviews in 37 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed June 13, 2014

We visited Phuket for several times at many locations around the island.
And I have to say this is one of the best hotels/resorts.

Hotel Location: Chalong bay
Room Type: Penthouse Seaview Suite

The Good:
1. Room is so huge and it has everything. 3 TVs, 2 bedrooms w/ 2 bathrooms, fully equipped kitchen w/ utensils
2. The panoramic view of Chalong bay is priceless - totally love the view from the private rooftop deck
3. The pool is very nice! and free kayak for hotel guests.
4. Breakfast is yummy. + Free wifi
5. Staffs are very welcoming and helpful.
6. Complimentary shuttle to shopping malls and to the beach is a plus.
7. "spa salt" in the bathroom is so good. and my list can go on and on with this hotel ;)

The Not So Good:
1. The beach is not good for swimming. (but you got the pool and the view!)
2. My credit card was hacked when I used it to book via hotel website.
I wasn't sure whether it was my luck or what ... but I only used this card to book this hotel on that week. And 3 days later I got a message stated that it was used to buy something from Bestbuy(USA)!? Anyway, my Thai bank stopped that transaction and replaced me with a new card. So again I wasn't sure but it happened.
3. Dinner at the restaurant can be a little pricey .... fried rice is almost 300THB.
4. Fitness is small but it has most equipments you need.

All in all, I am very satisfied with the hotel and the service from hotel staffs.
I'd totally recommend this hotel basically to anyone who want a nice place to stay in Phuket.
See you again soon! ;)

Room Tip: Go for penthouse seaview suite - you won't be disappointed. Happy hours is available at pool ba...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 17, 2014
Dear Jay,
Thank you very much for your review and we are pleased to hear that you enjoyed your stay at Serenity.
As you point out correctly, the beach in front of Serenity and all over the East coast of Phuket is not ideal for swimming, especially during low tide. This is the case for all East coast properties, not just Serenity.
We actually have a rather sophisticated credit card safety system in place so its virtually impossible that someone hacked your credit card when you used it at Serenity to confirm your reservation.
The prices at our restaurant are a bit more expensive that at the local restaurants down the road but in return our guests receive a clean and luxurious environment. This obviously comes at a certain price.
Sincerely, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 stars Reviewed June 13, 2014

Beautiful Property..Check in was so welcoming, offered a cool cloth and drink and was shown to room and shown all features of room. All staff where very friendly and very professional. Room was a good size, Serenity suites offer the most stunning views of the ocean.The rooms are large,comfortable and very well equipped.All amenities where kept clean constantly through out the day.We stayed in grand sea view suite and I'm not able to get over the fabulous stay!I shall repeat this stay very soon.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 17, 2014
Dear Jelly,
Thank you so much for your review! Its nice to hear that you had a great time at Serenity!
With best regards, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 10, 2014

Loved our time at this property. I stayed at Serenity with two of my girl friends and I would love to go back to this fabulous place. The reasons for going back to this property are more than one- great hospitality, great staff- cooperative and ready to help, flawless rooms- clean, hygienic, spacious and luxurious, good food and great amenities- pool, spa and gym. Our 3 night stay at this property was smooth and comfortable. We had a slight issue with our booking (some miscommunication from our travel agency) but the front desk staff was quick at resolving it. We were upgraded to a suite in no time and at a good price, the staff managed to offer us a good deal without wasting any time.They were cognizant and sensitive of our long travel schedule and got our new room ready in less than 15 minutes. The staff was extremely cooperative in figuring out our last minute requests for meals and travel to patong.

Serenity is certainly a property to stay at if you wish to be away form the city noise. Its clean, spacious and peaceful. The food at the restaurant (A la carte) is amazing.

Room Tip: The one bedroom pool facing suite is worth exploring
See more room tips
  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 17, 2014
Dear Ektabab,
Thank you very much for your review and i will certainly pass on your compliments to our team!
With kind regards, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 8, 2014

Thank you to all at Serenity for another great stay at your beautiful hotel. A relaxed friendly hotel with great facilities great food and super staff. A fantastic place to relax We will be back for sure!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 17, 2014
Dear Jersey,
Thank you very much for your compliments and for visiting us again!
With best wishes from the Serenity Team! Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 7, 2014

We recently enjoyed our honeymoon at this beautiful hotel, we couldn't have hoped for anywhere better. Our suite was spacious, clean, comfortable and had a fantastic view of the sea. We dined at the restaurant on many occasions as the food was lovely there.What stood out for us most of all was the friendliness of all the staff who were always smiling and happy to see you. That's what made our honeymoon so special, the hospitality turns a great place into an unforgettable place.
Thank you so much xxxx

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 17, 2014
Dear Winelover,
Thank you so much for your nice review and our team is happy to learn that you enjoyed your honeymoon at Serenity!
Wishing you all the best, we remain, Sincerely, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Rawai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Rawai
#2 Family Hotel in Rawai
#2 Romantic Hotel in Rawai
#2 Luxury Hotel in Rawai
#2 On the Beach Hotel in Rawai
#3 Spa Hotel in Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket’s sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include its famous "Senses Spa", the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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