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“Serenity indeed!!!” 5 of 5 stars
Review of Serenity Resort & Residences Phuket

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Serenity Resort & Residences Phuket
4.5 of 5 Resort   |   14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand   |  
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Special Price
15% off room rate
Ranked #4 of 31 Hotels in Rawai
Certificate of Excellence 2014
Macau, China
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
40 helpful votes 40 helpful votes
“Serenity indeed!!!”
5 of 5 stars Reviewed March 25, 2014

This is a great resort on Rawai Beach, Phuket. It's very clean, professional and the service is extremely good. The staff speaks English and even jokes around with you.

I suggest you rent the H20 suite, especially room #879, as that has two sides full of windows, the bathroom gets natural light and the toilet is partitioned, so you and your partner can use the bathroom at the same time to get ready. H20 suite is like a studio apartment with its own kitchen, living room and private pool on the roof. Being the corner suite, you will get great views. There are only two of these suites for rent, so make sure you get this one.

The spa is great value for the quality and service in the area. There are often discounts for multiple hours of treatment and packages are on offer. The therapists are well trained. For a two hour deep body massage, you will be paying around Baht2,600. Yes, it is doubled what you would pay for the local massage shops next door to the resort and across the street, but the level of massage and quality is night and day. I have tried the local massages around Serenity and you really do get one you pay for.

The gym is well equipped, so do check it out if you need to work off some pad thai like me.

The breakfast is a buffet and has everything from eggs made to order, meats, some Asia dishes, freshly made pancakes/waffles, salads, fresh juices and bread. Breakfast is right by the pool and you look out to the ocean. Try to book your reservation with breakfast included, otherwise it would cost around Baht500 per person and there's 10% service at 7% VAT. A breakfast alternative would be walk out to the left of the resort and go about 100 meters to Hoe Hock Lee, a coffee place that serves eggs, pancakes and grilled cheese sandwiches. The coffee is not that strong, so go for the espresso. I recommend getting the grilled cheese with spinach and bacon. Pass of the smoothies as they're just really icies. You'll pay around half the price of Serenity's breakfast. There's also a bakery with fresh bread and premade sausages at the bakery across the side street from the 7-11 that is across from Serenity.

As for food alternatives in the area, this is the real problem with the location. There are no real local joints in the area. The closest one is Saigon Vietnamese which is to the right of the resort when you walk out and about 150 meters. It looks very nice from the outside, but the food is quite oily and overpriced. The owners are very nice, French husband and Thai wife (she's still a head turning at her age, hehe). Service by them and the local staff are great. For a bowl of pho, braised pork back, fried rice, deep fried spring rolls, 2 beers and a Coke was about Baht1,000. That's quite high for only mediocre food. For that amount, you might as well stay at Serenity and eat better Thai food.

There are other food options, but they are a bit far to walk to. Even walking to Tesco at the traffic light will take you 20 minutes in the blazing sun or into headlights coming pretty fast at you at night. The local taxi guys that sit/sleep right outside of the resort is the only taxi company allowed to service the area, so don't bother to call a cheaper taxi from outside. Going anywhere 10-15 mins from the resort in a car would cost about Baht300 each way. Going to Patong would be about Baht600-700 and airport Baht1,000. Try to negotiate, but these guys are pretty stubborn. If you rent a small car, it's about Baht1,000 or a scooter around Baht250 per day. Scooter is always the way to go if you're a skilled driver and have driven in Southeast Asia, though it's not as crazy at Saigon, haha. My recommendation would be to rent a scooter and hit up Tesco and cook a few meals. Rest of time eat at the resort and enjoy the view.

You're at Serenity, so your mind should be at peace. Just stay at the resort and relax. If you want to go around Phuket and check out the sites, then this location may not be the best for you.

Hope this helps.

Room Tip: Rent H20 suite #879
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, April 1, 2014
Thank you so much for taking the time to write such a great review!
We are pleased to hear that you had a great time at Serenity!
With regards to the taxi service in the area, there is actually a competing small taxi stand just across the intersection from the resort and a local person across the road is also offering taxi services, so there are alternatives.
Taxis in Phuket are generally expensive (monopolized) and guests will have a hard time to find cheaper transfers unless you opt for our daily free shuttle bus going to Nai Harn beach and Patong beach every day (10 seats available).
We hope this helps and remain, Sincerely, Urs - General Manager
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814 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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  • Chinese (Simplified) first
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English first
Gurgaon, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2014

It has been the most memorable experience staying at the resort for us. Though its a little far from the city , that whats make it a perfect destination for Honeymooners. The warm staff makes you feel at home and surroundings can take you on nothing less than absolute peace. Rooms are cosy, well equipped and quite, while the evenings are all fun with the in-house DJ on the sea-side. Food is good, however less of Indian variety. Waiting for an opportunity to be there back soon!!! Keep it up guyz......Cheers

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, March 24, 2014
Thank you very much for your nice review and we are pleased to hear that you enjoyed your time at Serenity!
Sincerely, Urs - General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 22, 2014

The resort you will find in middle of nowhere.
I whish that the different business in the area could go together and do something about the surroundings. It's not nice outside the resort!
BUT, the resort is very nice. We were met by very nice people's in the front desk. These were very helpful in different ways during the stay, and do you know what..the do know how to speak English!

The suite that we had, had a great view and the "room" it self, was nice and very good equipped with everything from mosquito spray to the different glasses you want to your ..alcohols.
The hotel has just one "restaurant" and one pool. It works as long as its a short stay. The pool side and sun beds could be restored a bit. The beach have a very shallow water. This results in suffering big time when it comes to tides. The place is a pool place, no dough!
The food was good, but what the resort needs to do something about fast, is the very poor level of English and the poor understanding of European and Scandinavian view of what service is (this do not include the front desk). It's also very stressful when the waitresses are hanging over us while waiting for us to pay, this when we get the bill.

Close to the resort you also will find Kitesurf. They offer a wide range of sports and courses. Very good teachers, service and prices.

Follow me for more reviews of Thailand and from the rest of the world.

Eirik F Sperre

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, March 24, 2014
Dear Eirik,
Thank you very much for your review and we are happy to hear that overall you enjoyed your time with us.
As you point out correctly and as is mentioned in many reviews on the internet, all the beaches on the East coast of Phuket are not swimable during low tide as the tide goes out too far.
I will certainly discuss your suggestions about the restaurant with our food and beverage team.
With kind regards, Urs - General Manager
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Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 40 cities Reviews in 40 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed March 17, 2014

We had a standard room which was nice but a little dark , no balcony or view.

The outside space was great , amazing view over sea. Nice pool.

Staff very kind. Nice food and included breakfast.

Location just off main road so need a car but couple of restaurants walking distance.

Used kayak but had hole in. This was very dangerous.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, March 18, 2014
Thank you very much for your review and apologies for the issue with the canoe, which has now been replaced.
The water in front of the resort is not more than 1.5m deep though and therefore guests using the canoes are not in real danger, unless they decide to go really far out to the sea, which we do absolutely not recommend.
Sincerely, Urs - General Manager
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1 review
4 of 5 stars Reviewed March 17, 2014

My husband and I were newly married and needed a short honeymoon getaway after all the hectic preparations. When we arrived late at night, we were welcomed by a friendly driver. We got into the car, wetr offered cold towels scented with lemongrass, and bottled water. There was also free wifi in the car, which was impressive, and very convenient for us. Thumbs up!

Upon reaching the resort, it was close to midnight, after a 45min drive. To our delight, we were upgraded to the Grand Suite. It was beautiful and HUGE... 2 bedrooms.. 2 large bathrooms, each with their own tubs. The living area was huge, as was the kitchen, and the patio was wonderful, facing the ocean. The night we landed, there was a wedding that was held there that had just ended. It was beautiful to see another wedding, when our own just happened 2 days ago.

Throughout the 2 nights' stay, we ordered food from the room service menu, ate in the restaurant, and had snacks and drinks from the bar. The cocktails are wonderful. I especially love their coconut cocktails - so refreshing and delicious!

If you are travelling as a couple, I'll recommend you taking their romance package. It was really worth it, instead of paying for every item alar carte. The package includes a dinner for 2, daily buffet breakfast, and a 60 Thai massage. The Thai massage was hard and good! We went for another oil massage. It was more relaxing, but both had their own benefits.

All in all, resort recommended!

Stayed March 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, March 18, 2014
Dear Tal,
Thank you so much for your nice review and we are certainly happy to hear that you enjoyed your honeymoon at Serenity!
With best wishes, Urs - General Manager
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Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2014

My brother and his wife got married here. I planned their wedding all the way from Perth, Western Australia. The planning process was so simple thanks to their wedding coordinator. Everything from the food, to the decorations, to the smooth running of the event, was perfect. The accommodation is beautiful and the scenery is stunning. I would most definitely go back. We took our 2 year old and found it a great place for families, but also just for couples wanting to kick back and relax. There is plenty to do in the area for a short drive away. We later went to Patong for a few days, but my preference is definitely out at Rawai Beach.

Room Tip: Book a suite - they are HUGE and have everything you could need
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, March 18, 2014
Dear Kez,
Thank you so much for your review and i will certainly pass on your compliments to our team!
Sincerely, Urs - General Manager
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 13, 2014

My husband and I stayed here for a week during our honeymoon. The hotel is about an hour from the airport and near the southern tip of Phuket. Thankfully so as its the quieter part of a busy island. The resort is on the beach but you cannot swim in the sea as its muddy and has lots of rocks. Pool is more than adequate with service from the bar and relaxing tunes played through out the day.
Our suite was excellent with a sea view and large terrace. Very comfortable bed and good aircon.
Breakfast was wonderful with a great selection of fruit, cereals, hot dishes and breads.
Spa is delightful. I recomoend the 2 hour Thai massage - bliss
The staff are really friendly and accommodating and really made our stay special.
We left a an iphone behind after checkout and the reception staff had it posted to London for us which was extremely helpful.
The only downside was the amount of children at the resort and the noise they made. Why there was an impromptu footall pitch directly beside the pool area I do not know but it made for some noisy afternoons. This is the sort of resort where people go for peace and quiet, not screaming kids and footballs flying everywhere.
Mosquitos were a bit of an issue too if you wanted to enjoy your terrace at dusk, however, there is complimentary bugspray provided.

Overall a great stay, would definintely return.

Room Tip: regular rooms and suites do not have a sea view. Ask for a 2 bed suite.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, March 18, 2014
Thank you so much for your review and we are glad to hear that you enjoyed your time with us.
We always try to find a balance with activities for families and adults and our resort is not advertised as an "adult only" hotel. Therefore it can sometimes not be avoided that the children around the pool have their share of the fun as well.
We do, however, provide some very quiet and peaceful sun bed locations on the roof tops of either side of the pool where no children can disturb the peace.
Sincerely, Urs - General Manager
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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Rawai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Rawai
#2 Luxury Hotel in Rawai
#2 Family Hotel in Rawai
#2 Romantic Hotel in Rawai
#2 On the Beach Hotel in Rawai
#3 Spa Hotel in Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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