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“Amazing Facility & Staff” 5 of 5 stars
Review of Serenity Resort & Residences Phuket

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Serenity Resort & Residences Phuket
4.5 of 5 Resort   |   14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand   |  
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Special Price
15% off room rate
Ranked #4 of 31 Hotels in Rawai
Certificate of Excellence 2014
Los Angeles, California
1 review
“Amazing Facility & Staff”
5 of 5 stars Reviewed October 15, 2013

A top class facility with excellent staff. I planned to stay here for 3 nights and proposed to my now fiance whilst in Phuket. The staff went over and above to help me and offered unlimited help to make our weekend special. From helping with room upgrades, to setting up a surprise romantic setting in our room - it really made the weekend one to remember. The H20 suite is magnificent and truly gives you the freedom to relax. Keep in mind their "regular" suites and rooms are still very well furnished and comfortable.

Only downside as others have mentioned is the location away from the main touristy areas on the West of the island. But then again, that's what people want to get away from. Taxis are obviously expensive, but if you simply Google some taxi agencies or speak to tour operators (Phuket Tours Direct) you'll easily save a handful over the course of your trip.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, October 17, 2013
Thank you so much for your review and we are happy to hear that our team made your stay at Serenity extra special for you and your fiancee!
I will certainly pass on your compliments to our team.
Sincerely, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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814 reviews from our community

Traveler rating
    501
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 12, 2013

My wife and I stayed here last year in may for 2 nights and WOW, what a great place to be. On arrival we were told that we had been upgraded to a serenity suite. The bellboy quickly whisked us and our luggage down to our suite in a golf cart(very cool). The suite was almost as big as our home. 2 bedroom,2 bathroom, nice spacious kitchen/dining and lounge. It also had a lovely balcony front area. ten steps and we were at the fantastic pool, which by the way is about a two metre walk from the beach. One side of the pool is the bar and the other side is the 88east restaurant. Breakfast was sensational and the view to die for looking out over the beach. great selection of breakfast including freshly made eggs/omelettes. very friendly service by all staff at all times. 7/11 directly across the road if anything needed that the resort cannot provide and a twenty minute walk down the road takes you to a mini mart complex with a supermarket and ice creamery Swenson's. Location wise its great if you want to get away from the hectic patong. very highly recommend serenity and am thinking about staying here again when we come back in march 2014.

Room Tip: serenity suite was amazing!!!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, October 17, 2013
Thank you very much for your very nice review and we are very pleased to hear that you enjoyed your time with us!
We look forward to welcoming you back again in the future!
Sincerely, Urs - General Manager
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Perth Australia
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 11, 2013

We arrived on 10 th October, our first real night on the 11 th was shared with two seven or eight year olds running up and down the pool and sea front area from 7-00 pm until after 8-00. No interferrence from parents or staff but totally pissing everybody else off...end of serenity, end of peaceful tranquility..just another hotel trying to fill rooms with whoever will take them.

Room Tip: You must get a sea view room unless you like claustrophobia.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, October 24, 2013
We normally do not respond to reviews where the reviewer is using inappropriate language and swear words but for you will make an exception:)

Serenity Resort & Residences is not advertised as an adult-only resort anywhere so we obviously welcome families with children as well as couples. Our pool area is large enough for guests to find a spot where it is quiet. We do have some very quiet spots with sun lounges on the roof top of East 88 Beach Lounge for guests, who prefer absolute relaxation.

Sincerely,

Urs - General Manager
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Mumbai, Maharashtra, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 11, 2013

The property is small but very modern and hip. With a fantastic view of the sea. The restaurant has a delightful quirky menu. Great seating by the sea. However the rooms don't have Much of a view and it's too far for most tourist attractions. But totally recommended for people who need some chill time away from the crowds.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, October 17, 2013
Dear Sejmody,
Thank you very much for your nice review and we appreciate the time you took to write this.
Its nice to hear that you enjoyed your time with us!
Our serenity rooms and serenity suites do not have sea view but our grand suites, penthouse suites and pool residences certainly do! We recommend that you book one of those for your next stay if you wish a room with a view!
Sincerely, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 11, 2013

We enjoyed the Serenity, although it rained non stop for 5 days and only had 2 sunny days. We stayed there with our 2 kids and for the most parts we were impressed with what the hotel had to offer. We would have liked a bit more focus on the children facilities.
We were in a Grand Seaview Suite which was huge ! It was a very comfy suite, but looked a bit tired.
The spa, the staff, the restaurant and the service was excellent !
We would come again.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, October 17, 2013
Dear R. H.
Thank you very much for your nice review and we are happy to hear that you enjoyed your stay at Serenity!
All our suites are currently undergoing a maintenance program during the low season and although i do not know in which room no. you actually stayed, i would assume that this suite had not been through the yearly maintenance yet, something which will be rectified by the end of October.
Sincerely, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Serenity Resort was a perfect quiet getaway from the busy Phuket nightlife. The facilities were clean and the place felt very 5 star. The morning breakfast buffet on the beach was beautiful. The location was convenient as there was a 7 Eleven across the road as well as a cheap car rental place which we used to get around town.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, October 11, 2013
Dear Sunny,
Thank you very much for taking the time to write such a nice review about your stay at Serenity!
We are certainly pleased to hear that you enjoyed your time with us.
With kind regards, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed October 7, 2013

people make a difference!...and this hotel is no different. The Serenity Hotel was a lovely experience made enjoyable by the wonderful staff who aspire to meet your every need, from the restaurant and poolside bar to the Spa area (i visited it 5 times in a week!) to reception and the housekeeping team. it is a beautiful setting and the hotel is very well maintained but the atmosphere, ambiance and entire experience is achieved by a dedicated team. Give the all a big pay rise

Room Tip: all the rooms are very good
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, October 11, 2013
Dear Douglas,
Thank you very much for your review and we are all happy to hear that you had a great time at Serenity!
I will certainly pass on your compliments to our team!
Sincerely, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Rawai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Rawai
#2 Luxury Hotel in Rawai
#2 Family Hotel in Rawai
#2 Romantic Hotel in Rawai
#2 On the Beach Hotel in Rawai
#3 Spa Hotel in Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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