We stayed for three nights in the Pool access room. The room was overall great with direct access to the pool and definitely clean. Breakfast in the hotel is just average serving the normal toast, bacon and eggs plus some fruits. Nothing really to cheer about as more less every decent hotel serves same or better.
But... there is one thing that this hotel is doing absolutely wrong, which is customer service attitude. Some of the staff at the reception obviously have no idea, what means good customer service. Certain staff treated customers (including us) very rudely. I would think that a good hotel staff should be friendly, patient, helpful and understanding and unfortunately none of these qualities apply this place.
So yes, this is a great 4 star hotel with a 1 star service attitude. I'm not saying that all the staff is like that but unfortunately the image for the hotel can be easily spoiled by a few bad ones...
- Also Known As:
- Kata Lucky Villas Hotel Kathu
- Kata Lucky Villas Hotel
- Kata Lucky Villas Phuket, Thailand
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