The hotel has a fabulous location if you are looking to be in the centre of activities. It is connected to Jungceylon, the largest shopping mall in Phuket, and just 10 minute stroll to Patong Beach. Lots of massage places and souvenir shopping in Jungceylon if you want to avoid the crowds at Bang La and Patong Beach.
Hotel staff are generally friendly although some of them tend to look stressed and talk in a troubled manner. Maybe it's the crowd and language barrier.
I stayed in a cabana room with pool access which was great. It was a quiet oasis in the bustling area. Only bad was, the water in the private jacuzzi was really cold from morning to afternoon. The room was not the most luxurious but it was spacious and comfortable.
Overall, if you are looking for smooth sandy beaches away from the noisy tourist crowds, this is not the hotel. If you are looking for a light mix of shopping and spas, then this hotel is a good choice.