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“Nice Hotel friendly staff” 4 of 5 stars
Review of Deevana Plaza Phuket Patong

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Deevana Plaza Phuket Patong
4.0 of 5 Hotel   |   239-14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #40 of 289 Hotels in Patong
Certificate of Excellence
Bali, Indonesia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice Hotel friendly staff”
4 of 5 stars Reviewed June 10, 2014

I brought my mum here for her early70th birthday. This hotel has very friendly staff and a great swimming pool where you can relax and soak up the sun .Pool service is great order lunch and drinks by the pool and be waited on by smiling staff.The rooms are very spacious and good size balcony. The only thing I found that our bathroom wasn't cleaned properly the basin had soap scum build up after a few days and it stayed that way until we left. But over all was happy with the service .

Stayed May 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, June 24, 2014
Dear Guest,

Thank you for taking time sharing feedback of your experience with us. Good to hear that you have had a memorable stay. However we do accept our sincere apology for the cleanliness of bathroom which I have shared your comments to my team including our housekeeping team to improve. Once again thank you for sharing your feedback, our team will continue to improve our service to assure all of our guest a memorable stay. If you have chance to return to Phuket again, please directly contact us.

Your sincerely,
Veeranat Limprasutr
Executive General Manager
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1,392 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Melbourne
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 3, 2014

This is the second time we have stayed at the Mercure and we again enjoyed our stay. The pool is great, beds large and comfortable, and they make a great apple mojito. The room service and breakfast aren't great but with delicious food at your doorstep why would you care. Location is a big plus if you want to walk to all the main Patong spots. The level of English of the staff has definitely declined since our last stay but it is not a deal breaker and we managed well. We had a problem with the mixer in the shower which was repaired before we returned from our day out. The only downside is that the hallways are great acoustically so if people are standing outside their rooms talking it can be annoying, particularly when it's late in the evening/early morning. All in all, this wouldn't stop us from returning.

Room Tip: Try to get a poolside room, rather than city view.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, June 24, 2014
Dear Guest,

Thank you for taking the time to share your feedback. Glad to hear that you have had a memorable stay and will return again. Please rest assure that our breakfast service will be improve to ensure all of our customers will be happily full. We are also improving on the English communication of our front line staff. Hope to see you back to our hotel very soon.

Sincerely,
Veeranat Limprasutr
Executive General Manager
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Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 1, 2014

we stay here for 12 nights, very nice room alway cleaned good,good size rooms , located to side of patong suited as good, still walk distant to night life , market at door step , 2 min walk to beach , real good size pool swim up bar ,

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, June 21, 2014
Dear Rbp303,

Thank you very much for your nice review. Should you have any chance to travel to Phuket again, please do let us know, I would ensure your memorable stay again.

Your sincerely
Veeranat Limprasutr
Executive General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 27, 2014

The Mercure is in a great location lots of restaurants and bars nearby
Breakfast is consumable but not that flash, the rooms are tidy, modern and well kept by friendly maids
The reception staff are in need of better people skills - not overfriendly!
The pool is surrounded by the hotel and gets little sun - which makes it very cool to swim in,
even in the heat of Phuket, take a wet suit if you intend to be in the pool for a while to prevent hypothermia

Room Tip: Get up high for a good view and you will be safe if a sunami hits again
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, June 21, 2014
Dear Wilscottie,

Thank you for letting us know your experiences at Mercure Phuket Deevana. Apology that our breakfast and reception services were not met your expectation. We are going to improve our breakfast buffet and adding food varieties for our clients to enjoy. Also to ensure that the sufficient training for Front Office is done for all reception team. Thank you once again and if you have any plan to visit Phuket, please give us another opportunity to service you again.

Your sincerely
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deevana Plaza Phuket Patong

Address: 239-14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Patong
#15 Spa Hotel in Patong
#19 Family Hotel in Patong
#20 Luxury Hotel in Patong
#21 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deevana Plaza Phuket Patong 4*
Number of rooms: 249
Official Description (provided by the hotel):
Location in central Patong City and only steps away from world-famous Patong beach, shopping center, night market, and Phuket 's bustling nightlife. Deevana Plaza Phuket Patong brings its distinctive style and contemporary lightness to the otherwise down-to-earth in Patong. With 249 tastefully appointed rooms and suites, Orientala Wellness Spa treatments, offbeat dining experience of an original Thai & International Cuisine at the Phuket Cafe in Patong area, astronomical-themed leisure activities and hi-tech meeting & seminar facilities, the Hotel is a highlight in itself - and a must-stay for individuals, couples, families and business travelers on vacation in Phuket. ... more   less 
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Also Known As:
Mercure Patong Phuket Hotel Patong
Accor Patong Phuket
Deevana Plaza Phuket Patong

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