We had stayed at this hotel before and generally knew what to expect. For the price it is a reasonable hotel in a good location. The best feature is the pool and the ambiance of the pool area. Its a oasis within the hustle and bustle of Patong. Dinner poolside is also a pleasant experience.
However following our stay here I have a major issue. I am an Accor Le Club member (platinum) and for whatever reason points have not been credited to my a/c. Le Club have stated they need a copy of the invoice from the hotel concerned. Despite several emails over the past two weeks the hotel has not responded to my requests.