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“Disappointment” 3 of 5 stars
Review of Deevana Plaza Phuket Patong

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Deevana Plaza Phuket Patong
4.0 of 5 Hotel   |   239-14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Ramada Plaza Phuket Deevana)   |  
Hotel amenities
Ranked #85 of 283 Hotels in Patong
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Disappointment”
3 of 5 stars Reviewed December 19, 2013 via mobile

Stayed in family room for 5 nights. Room spacious but with poor view. My kids couldnt play much on playstation as most games undetectable. Tv channels in room mainly in Thai language. The tv channel guide was totally different from tv. Technicians were called in but nothing can be done. Breakfast was practically same everyday. Kids club was totally a terrible place with mostly broken toys and storeroom for towels. Activities stated in kids club not seem to be carried out at all. Beach is around 10mins walk and juncelyon around 15mins. Although loud music from hard rock every night but nothing can be heard from our room.

  • Stayed November 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, December 25, 2013
Thank you for taking the time to tell us about your experience at the Mercure Phuket Deevana. I am sorry that your experience did not meet your expectations about the entertainment provided in our room especially for kids; please allow me to express my sincerest apologies.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

Please rest assured that appropriate actions will be taken with my Housekeeping and Maintenance Departments to ensure that this kind of incident does not happen again.

I hope this experience will not alter your confidence in Mercure Phuket Deevana and I truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,156 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 16, 2013

Stayed at this hotel in nov 2013 for 6 night.First time in patong.Whilst spending weeks searching hotel settled on The Mercure phuket for location. First impressions was gr8.Lovley decorated, clean.Front deck staff friendly,Helpful.Stayed 3rd floor pool view.. worth that little bit extra money as the back of the hotels view is not pretty lol.Rooms very clean.Big comfy beds.Pool is Amazing.Nice size...You get towels provided by hotel to use.We payed for bed/Breakfast.The Breakfast is AMAZING!!! Lots of choice never missed it.....I could go on an on about how good this hotel is.Its that worth it.Cannot fault this hotel.Had an amazing stay ♡ Laura (Scotland)

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, December 17, 2013
We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 14, 2013

Just came back from a 3 nights' stay at Mercure Phuket, and the overall experience was good. The beach is within walking distance, and there are eating and drinking spots located near the hotel. A convenience store (Family Mart) is also right next to the hotel.

Hits:
- Convenient location
- Spacious and clean room
- Bathtub was well-maintained and clean
- Sun bar (at the pool) and Moon bar (at the rooftop) to chill out
- Massage facility, friendly staff

Misses:
- Breakfast menu a little disappointing (almost no changes over 3 days)
- No toothbrush and toothpaste set (please bring your own!)
- Hotel staff could really improve on their English

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, December 17, 2013
We very much appreciate your comments regarding your stay at Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback in regards to choices of breakfast, English of our staffs. Your valued comment has been passed to the department concerns to improve. For tooth brush and paste, it can be upon request.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2013

Right from when we got there, very happy.Just a little hickup with pool towels but staff sorted it out eventually. Room was great very roomy for family of 5. Plenty of cupboard space to place all our clothes. Pool OMG! My girls 6,8,10 loved it not to cold for me!Staff were great with our kids. My husband i couldn't get them out of kids club. They just love children.Overall we would stay again. Hopefully next year!!!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, December 17, 2013
We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 9, 2013

From the moment we reached to this hotel, we loved every thing about it. Large Rooms, Smile on the face of Staff, Interiors, Comfortable Bed, Crystal Clear Swimming Pool and many more. The location of the hotel is also excellent. it is just walking distance away from the beach and diagonally opposite to the hard rock cafe. Away but still close from the party scene at Bangla Road. I would love to visit again on my next trip to Phuket!

Room Tip: Swimming pool view rooms are excellent, Avoid ground floor rooms.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, December 10, 2013
We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 5, 2013

I want to preface this by saying I am by no means a strict, pretentious or high maintenance guest and have myself worked in hotels and empathise with the work and environment.

I had high expectations from both reviews and photos/online promotion and marketing. Received a discount through work and at the end of my trip was left feeling quite sorry for anyone who payed full rates for the hotel.

Room was nice and clean (the day we arrived) however with each day we stayed the room deteriorated...It seems as though housekeeping made the bed and thats it. No mini bar stock up, no tea/coffee/sugar replacement and sometimes no soap or shampoo replacements and when they did they left empty ones about, a couple of times bins were not emptied and floors not swept or mopped.

Another issue with the room was that things seemed to be quite old and rickety, furniture deteriorated and shower pressure and heat quite sporadic. The shower itself was very tiny and quite grimy and grubby from day one. Also, the sound proofing is non existent in the hotel with conversations and noise heard all through the corridor at all hours of the night.

Room service food was quite average and I would recommend going outside for cheaper and nicer food. Breakfast was okay, although some things were barley warm.. my tip would be to get a fresh made omelette or scrambled eggs.

The staff were overall quite nice and service was good albeit slow at times (room service etc). Also when we decided to extend our trip the hotel could not make the booking and allow us to stay in our room so we had to check out and check back in a few hours later. A little frustrating but we found things to do in the meantime.

It was a fair walk to Patong Beach and Bangla Road which we did not mind but if you have small children or don't want to walk as far to the main attractions then maybe stay somewhere closer along the beach.

The pool and pool bar were a saving grace for this hotel but probably even they were brought down due to the lacklustre hotel.

My advice would be that if you can afford to or know of any other hotels at a similar price to stay there. We will most likely be staying somewhere else the next time we visit.

Room Tip: Choose one facing the pool! The city view room is not so much a view of the city as it is the brick...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Deevana Plaza Phuket Patong

Address: 239-14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Ramada Plaza Phuket Deevana)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Spa Hotel in Patong
#32 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deevana Plaza Phuket Patong 4*
Number of rooms: 249
Official Description (provided by the hotel):
Location in central Patong City and only steps away from world-famous Patong beach, shopping center, night market, and Phuket 's bustling nightlife. Deevana Plaza Phuket Patong brings its distinctive style and contemporary lightness to the otherwise down-to-earth in Patong. With 249 tastefully appointed rooms and suites, Orientala Wellness Spa treatments, offbeat dining experience of an original Thai & International Cuisine at the Phuket Cafe in Patong area, astronomical-themed leisure activities and hi-tech meeting & seminar facilities, the Hotel is a highlight in itself - and a must-stay for individuals, couples, families and business travelers on vacation in Phuket. ... more   less 
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Also Known As:
Mercure Patong Phuket Hotel Patong
Accor Patong Phuket
Deevana Plaza Phuket Patong

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