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“So so experience..” 3 of 5 stars
Review of Deevana Plaza Phuket Patong

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Deevana Plaza Phuket Patong
4.0 of 5 Hotel   |   239-14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Ramada Plaza Phuket Deevana)   |  
Hotel amenities
Ranked #68 of 285 Hotels in Patong
Darwin
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
“So so experience..”
3 of 5 stars Reviewed June 2, 2013

We stayed at Mercure Phuket Deevana 4th until 6th May. We arrived from Krabi late in the afternoon. Check in was quick with no problem at all. The hotel itself was quite nice and big. We booked for the room overlooking the pool, which was quite far from the lobby. At the back of the hotel,where our room door faced, there was big river and i suspect this is where the mozzies from. We didn't have a good night sleep since it was too many mozzies in our room and just annoying. It started to show the age of the hotel and i think it need lots of improvement in the room.
For breakfast, i found the food was just bland and not so many choices. For location it's just perfect, it was not too far from souvenirs market and Hard Rock Cafe. Couple hundreds meter walk as well from Jungceylon malls.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, June 15, 2013
Dear gimmiegimmies,

We very much appreciate your comments regarding your stay at Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback in regards to taste and choices of breakfast. Your valued comment has been passed to our F&B Manager to improve.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,218 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 31, 2013

There was hair in the room service food, things went missing while I was on a tour and the service is a disgrace! You try to complain and you are hung up on and avoided! Never will I stay here again! You wait so long for anyone at the desk, also when making an inquiry you are given the wrong information. Took 20 minutes to convince them to call for a tour when it was late.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, June 4, 2013
Dear amberAus,

Thank you for taking the time to tell us about your experience at the Mercure Phuket Deevana. I am sorry that your experience did not meet your expectations especially about the food delivered from our Room Service and the other services provided at the front desk and operator; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. And if you will allow us to improve our services, we would like to complimentary invite you to stay at Mercure Phuket Deevana again on your next visit to Phuket.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, please let us know if you are happy to accept this offer.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
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1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 31, 2013

Absolutely rubbish service.
Things went missing from our room with no answers to where.
Took 30 minutes for house keeping to bring towels up.
The "solarium" is just sunbathing on the roof.
Not a fan at all.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, June 5, 2013
Dear Jessiemason,

Thank you for bringing to our attention the problems you have encountered during your last stay at Mercure Phuket Deevana.

We are most concerned with the satisfaction of all our guests and your feedback about housekeeping service is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests

Please rest assured that appropriate actions will be taken with our Executive Housekeeper to ensure that this kind of incident does not happen again.

We truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 31, 2013

what can i say second time at this hotel..same room as last time..brilliant employees.pool was great view was great..food was great only problem was the aircon kept leaking and was starting to form a green mould on the ceiling...bit of a worry...but will be back again and again love the hotel..thanks for a great holiday mercure.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, June 4, 2013
Dear jason c,

Thank you for your review on Mercure Phuket Deevana via tripadvisor.com. It is always a pleasure to receive constructive feedback in regards to the leaking of air conditioner. Your valued comment has been passed to our engineering department to check and repair.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 27, 2013

To be honest I actually chose the Mercure Hotel thinking it was located somewhere else. This was not at fault of anyone but myself but I got the idea in my head that the Mercure was located right next to Junceylon shopping centre and discovered a week before my trip that it was actually a 20minute walk from Jungceylon.. Oops my bad.
The hotel itself is quiet nice, clean, friendly staff and has all the amenities that you'd expect and priced reasonably. The average rating is probably little harsh but its due to being in comparison with some other hotels I've stayed at which were more expensive.
I stayed in the superior room with pool view, it was clean and had a balcony which was good for me as I smoke. The only little criticisms I would point out were the tv reception wasn't the greatest and the shower at times would fluctuate between hot and cold.
I found the pool with swim up bar to be great. I did not ever drink at the hotel bar itself but the hotel lobby area looked fantastic.
I would recommend this hotel if you want to be away from the craziness of Bangla Rd and looking for a reasonably priced hotel.
Not sure if I'd stay at the Mercure again as I wanted to be closer to the shopping centre and within stumbling distance of Bangla Rd haha but that's just me. I'm sure that this hotel would be ideal for a lot of people.
I thank the Mercure staff for their assistance and making my and my girlfriends stay as relaxing as possible. Cheers

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, May 31, 2013
Dear JSL7,

Thank you for your review on Mercure Phuket Deevana . It is always a pleasure to receive constructive feedback and I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 26, 2013

Location this Hotel is in the main road, near shooping area n near to Patong Beach can walking only 5 mnt to the Jungceylon Phuket Mall. The room is ok but very smell n in the night very dark.. Not recommend for stay here..

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimoneMI2, General Manager at Deevana Plaza Phuket Patong, responded to this review, May 27, 2013
Dear percytri7777,
Thank you for your post on TripAdvisor, however I think you may have mistakenly posted on the wrong hotel. We are located in Siam, Bangkok and not in Phuket.
Kind regards,
Simone Hansen
General Manager - Mercure and ibis Bangkok Siam Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 23, 2013 via mobile

Me & my husband actually moved from another hotel to Mecure cos' we were very dissapointed with the previous one on our 1st night stay in Phuket. So we reach Mecure the next morning on our 2nd day, & we were damn happy cos' we feel very welcomed by the staffs there & everything looks perfectly fine. The staffs there were very friendly & always smiling & they cater to our needs, which is what every other traveller would want. The area is very convinient to almost of our every needs; Shopping, foods & of cos' the beach! We don't need any transport to bring us around, cos' we can do it by just walking(we saved alot of $$ here).. As we are Muslims, we are glad there's no hassle in finding Halal eateries... It's like almost everywhere....
We are rly satisfied with our stay in Mecure & wished it was longer.... & we would def come back here!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Deevana Plaza Phuket Patong

Address: 239-14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Ramada Plaza Phuket Deevana)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Spa Hotel in Patong
#30 Luxury Hotel in Patong
#36 Family Hotel in Patong
#42 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deevana Plaza Phuket Patong 4*
Number of rooms: 249
Official Description (provided by the hotel):
Location in central Patong City and only steps away from world-famous Patong beach, shopping center, night market, and Phuket 's bustling nightlife. Deevana Plaza Phuket Patong brings its distinctive style and contemporary lightness to the otherwise down-to-earth in Patong. With 249 tastefully appointed rooms and suites, Orientala Wellness Spa treatments, offbeat dining experience of an original Thai & International Cuisine at the Phuket Cafe in Patong area, astronomical-themed leisure activities and hi-tech meeting & seminar facilities, the Hotel is a highlight in itself - and a must-stay for individuals, couples, families and business travelers on vacation in Phuket. ... more   less 
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Also Known As:
Mercure Patong Phuket Hotel Patong
Accor Patong Phuket
Deevana Plaza Phuket Patong

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