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“Good for 3 stars hotel! clean , nice location in Pathong City life in Phuket!” 3 of 5 stars
Review of Deevana Plaza Phuket

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Deevana Plaza Phuket
4.0 of 5 Hotel   |   239-14 Raj U Thid 200 Pee Road | 239-14 ถนนราษฎร์อุทิศ 200 ปี, Patong, Kathu, Phuket 83150, Thailand (Formerly Ramada Plaza Phuket Deevana)   |  
Hotel amenities
Ranked #128 of 278 Hotels in Patong
Zurich, Switzerland
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Good for 3 stars hotel! clean , nice location in Pathong City life in Phuket!”
3 of 5 stars Reviewed March 15, 2013

No complain is good hotel ,clean , good service and nice location in Pathong City life in Phuket! We stayed for 4 days was happy. However if ur looking for the clean room and reasonable price I would recommended here :)) Enjoy the Thai host and have fun in Phuket!!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket, responded to this review, March 18, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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Kolkata
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 12, 2013

very cool place to stay. simple and efficient is the word. decent location... comfortable rooms... hassle free place to stay. This was the 1st time i stayed here. would recommend for budget conscious travellers

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket, responded to this review, March 18, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 6, 2013

Stayed in 'Pool View' room (4th floor) .... very comfortable.
Good sized room & balcony .... contemporary, bright decor.
Any issues were immediately taken care of ie., broken kettle & malfunctioning bathroom lighting.
Noise issues with adjoining room (common door).
Also, concrete hallways tended to exaggerate corridor noise.
Common areas & pool were well maintained & pleasant.
Gym (if used) is a little spartan, but functionable.
Well positioned for access to Patong Beach & nightlife & restaurants.
All in all .... a good stay, and would recommend & stay again if in town.
(But .... avoid adjoining rooms if it is not yours).

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket, responded to this review, March 12, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 4, 2013

Stayed over January 2012. Back then, it was cheap and value for money. Rooms were decent but no free wifi. Free wifi only in the lobby. We ordered room service one night, our food came and upon removal of the aluminium plate cover, we found a live cockroach in it! We called to complain but found it hard to explain in English as we did not know how to say cockroach in Thai! Anyhow, food was replaced but we lost our appetite and had a bad impression of the cleaniness in the kitchen. Location was nice for walks down around Patong.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket, responded to this review, March 8, 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Phuket Deevana. I am sorry that your experience did not meet your expectations about the cleanliness of kitchen; please allow me to express my sincerest apologies.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

Please rest assured that appropriate actions will be taken with my Food & Beverage Department to ensure that this kind of incident does not happen again.

I hope this experience will not alter your confidence in Mercure Phuket Deevana and I truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
karachi
1 review
3 of 5 stars Reviewed March 4, 2013

i had a great vacations in patong
lovely beach good food nice music everything was superb.i have been to patong 8/10 times i always stay in mercure hotel cose location is perfect and you get value for money .staff is welll trained and helpful

Room Tip: pool side room,s are best
See more room tips
  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket, responded to this review, March 8, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Selangor
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 4, 2013

Good
Hotel is well maintained
Clean room and toilet with tub
Comes with free in room and public wifi
10-15 mins walking distance to jungceylon, bangla road & patong beach
Big pool with pool bar (watch for happy hour specials from 4-5pm daily)

Not so good
Buffet breakfast choice was limited, other than that I can't find any thing else which is less than good from this hotel


  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket, responded to this review, March 8, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed February 16, 2013

Out of the four hotels we stayed at in Patong this was the worst for cleanliness and noise. We had a superior room on the ground floor which faced the pool. If you want any form of privacy then dont get a ground floor room facing the pool. The hotel itself is a multi storey complex in the heart of Patong which means you can start shopping as soon as you walk out onto the street. It is a bit of a walk to the beach, but as the beach is crowded you could use the pool which is pretty big. The staff were friendly but again struggled with english - yes I know we were in Thailand but the place revolves around tourism so it would have been nice to at least have one person at reception with a good grasp of english. If there are no issues then pigeon english is fine, but if you have issues it is frustrating trying to communicate them. The rooms are off long corridors which echo every bit of noise, so when guests yell up and down the corridors at night and slam doors everyone wakes up. Our biggest issues besides noise was cleanliness. As soon as we opened the door to the room we could smell a bad odour which didn't go away while we were there. The room and bathroom themselves are OK but nothing fantastic. Air conditioning worked, the bed was a bit hard but that didn't matter so much as the rubbish that was under it. The wife lost her earring and when we moved the bed out a bit to look for it there was dirt and rubbish under there - it looked like it had never been cleaned. When we tried to tell the staff they couldn't understand what we were saying. Overall, if you don't mind a bit of noise, can put up with a bit of a smell and some rubbish under the bed then this is the place for you. The pool is good although very busy, the location is right in the heart of the hustle and bustle and there are plenty of shops and restaurants around within walking distance.

Room Tip: don't get a ground floor room facing the pool if you want privacy. If you have kids and dont wa...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket, responded to this review, March 4, 2013
Dear Guest,

Thank you for bringing to our attention the problems you have encountered during your last stay at Mercure Phuket Deevana.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests

Please rest assured that appropriate actions will be taken with our Housekeeping Department to ensure that this kind of incident does not happen again.

I hope this experience will not alter your confidence in Mercure Phuket Deevana and we truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deevana Plaza Phuket

Address: 239-14 Raj U Thid 200 Pee Road | 239-14 ถนนราษฎร์อุทิศ 200 ปี, Patong, Kathu, Phuket 83150, Thailand (Formerly Ramada Plaza Phuket Deevana)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Spa Hotel in Patong
#39 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deevana Plaza Phuket 4*
Number of rooms: 249
Official Description (provided by the hotel):
All the elements of a perfect island holiday in the heart of Patong. A fantastic location - steps away from world-famous Patong beach, shopping bazaars and Phuket's bustling nightlife. Ramada Plaza Phuket Deevana brings its distinctive style and contemporary lightness to the otherwise down-to-earth Patong. ... more   less 
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Also Known As:
Mercure Patong Phuket Hotel Patong
Accor Patong Phuket
Deevana Plaza Phuket Patong

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