We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place with nice towel decoraration” 3 of 5 stars
Review of Andatel Grande Patong Phuket Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Andatel Grande Patong Phuket Hotel to your Saves list
Andatel Grande Patong Phuket Hotel
3.5 of 5 Hotel   |   41 / 9 Rat-U-Thit 200 Pee Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Andatel Hotel)   |  
Hotel amenities
Ranked #234 of 285 Hotels in Patong
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Nice place with nice towel decoraration”
3 of 5 stars Reviewed 1 week ago

We stayed at Andatel Grande for Songkran Festival last April 2015 . The room was nice with nice towel decoraration . Heheh . WIFI connection is so bad . only got line at the so-call loby . the floor also slippery

Room Tip: choose room attached with swimming pool
See more room tips
  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, 6 days ago
Hi SyasyaAhmad,

Thank you for choosing Andatel Grande Patong as your hotel during your visit to Patong, Phuket. Thank you very much for sharing your thoughts and experience about the hotel. It is always important for us to know what guest think and we can improve. Songkran Festival is always busy period and we apologize for bad internet connection and many people would be using the internet. We apologize on this case. Thank you for your review and room tip and we look forward to welcoming you back again.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

154 reviews from our community

Traveler rating
    54
    43
    30
    12
    15
See reviews for
22
39
15
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 1 week ago

Parking is a bit of problem, if you are driving but the room was nice, quiet and clean. Big swimming pool in front of the room is very pleasant and enjoyable! Check in process was simple and easy even during the peak season. We are overall satisfied with the service provided.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, 6 days ago
Hi AAziz2015,

Thank you very much for choosing to stay at Andatel Grande Patong and thank you very much for sharing your experience about the hotel. We are very glad to hear about your experience and that overall you have been satisfied with the hotel. We always try our best to satisfy our guest and give them good time, we are glad you have felt that way overall. Thank you once again and we hope to welcome you back in the future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaipur, India
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel.Overall it was a lovely experience.
So some good things abt hotel:
1. Room was very nice and clean.
2. Very near to the patong beach.
3. Two swimming pools.
4. Breakfast was OK.

Some disappointment abt Hotel:
1. Wifi was very slow.
2. Reception staff was bit let down.No one to collect the luggage.Above no smiles on faces. If they can improve their reception it will be good for them.
3.No bath robs.


Over all Ok at the best. This hotel need to change their reception area and staff.

Room Tip: Better pay a little more and book ground floor room so that u can directly jump into swimming pool f...
See more room tips
  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, 2 weeks ago
Hi Sushil R,

Thank you for choosing Andatel Grande Patong, and thank you very much for spending some of your time in giving the property some feedback and review. We are very glad to hear about your experience in Andatel Grande Patong and we are glad to know that overall you have been satisfied with the hotel. We are happy that you like the room and it was very clean. We will try to improve on the points below that you were disappointed and will let our reception know what you think and will improve on it. We thank you again and look forward to welcome you again in the future, we the improvement that we will do.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 27, 2015

We stayed at Andatel Grande for 2 weeks. We were very excited for our first trip to Thailand but if we are to ever return we would not stay here. Although the pool in the middle of the hotel was lovely to swim in, the pool with the bar (that was attended too) was warm, and after a long hot day you really don't want to hop in a warm bath. Our rooms air conditioning didn't work, this made me become quite sick, we had it set to 25 degrees while sleeping but woke up shivering & would have to get up countless times throughout the night to try & rectify the issue. We could have dealt with this issue if there was a spare blanket in the room alike every other hotel i have ever stayed in. The temperature in the shower in our room was also terrible!! Would vary between Luke warm to a boiling hot which was unbearable to be under, due to the sunburn that a lot of people would get, this was a huge let down!! The shower also has no screen resulting in water going all over the bathroom floor every day, all day. I have injuries with my knee so i felt very unsafe to enter the bathroom while it was in this state. The buffet breakfast was terrible. No variety & very sickening after just a few days. I have stayed in a variety of star rated hotels (from 3-5) in my lifetime so i was expecting this hotel not to be all it says it is on the internet but i was severely disappointed. The perks of my experience would have been the room access pool, the maids & hotel staff cleaners were absoloutley lovely, always said good morning and had a smile. Very hard to say the same for the reception staff. Not once was there any friendly remark made towards us & half the time whilst sitting in the restaurant you had to listen to them laughing & watching videos on the internet. We also had to witness the "egg chef" get quite aggressive towards one of the other staff one morning whilst we were eating breakfast. They were speaking in Thai so I was unable to understand the situation but i don't believe that any staff member should put up his middle finger to another member of staff, especially in front of more than a dozen hotel guests. The other MAJOR issue we had was that the WiFi was TERRIBLE!!! would only work around 3am & late late at night. It was a huge decision in where we stayed that it required to have WiFi as we had work to do & also had to keep in contact with some family emergencies at home. We had to pay at countless restaurants to try & be able to carry out these tasks. In result, I would never stay here again, would never recommend to a friend & will try my best for all travellers planning to stay at Andatel to NOT!!

  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Public Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, March 28, 2015
Hi Brittney E,

Thank you very much for choosing to stay at Andatel Grande Patong. Thank you for sharing your experience about the hotel to us. It is always very important to know how our guest feels about us so we can keep on improving. We are very sad to hear about your overall experience and will take your comments seriously. The bad experience you encountered with staff will be taken seriously and will be improve in the future. Sometimes with us, we try to help some people, we give opportunity to minority people and train them and give them jobs, so they can have good future, these are also not Thai, but people coming from Myanmar to get jobs. We take your comment seriously and hope we will be better in the future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 17, 2015

Andatel hotel is in the Patong main street ( the same of Bangla Road ) but in a quite place, which - added to good beds - make sure good quality of your sleeping. There is nothing really excelent in the hotel, but everything is quite good. Manager is a comprehensive kind person, even if he could smile sometimes (that is exactely what a person can expect in a Thailand holliday). For all the rest hotel has a lovely staff, which is always ready to satisfy any kinfd of requests. During my journey i found many many Russian people and families. I could know some of them because it is possibile to speak each other from the room balconies with no problem ( and this makes a little bit easier to socialize with other guests). Second swimming pool has a little bit cold water, but it is so perfect to swim in.

Room Tip: better to ask a room on second/third floor because are quiter
See more room tips
  • Stayed March 2015, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, March 19, 2015
Hi 685Roberto,

Thank you very much for choosing Andatel Grande Patong as your hotel. Thank you for your time in writing review for us. It is always very important to know what our guest think for us. We are glad to see that overall your experience was ok with us and we will try to improve to be better in the future. Thank you for your compliments on the hotel manager as well. Thank you and hope to welcome you back in the future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed February 27, 2015

This place was a dump. We were planning to stay here for three days, but decided to leave the day after we got here because this hotel was so disgusting and Patong Beach is a slimy, dirty place. The room itself was dirty and poorly maintained. The bed was like a slab of concrete. The other guests were all loud, drunk and obnoxious. If you plan to go out and get drunk every night and wake up hungover, this place would be ok. But if you plan to be aware of your surroundings at any point during your trip, avoid this hole.

Room Tip: Don't stay here
See more room tips
  • Stayed February 2015, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, March 7, 2015
Hi Mallorymiller05,

Thank you for choosing Andatel Grande Patong during your visit to Patong, Phuket. Very sad to hear about your experience. There are good and bad in everything and you have chosen to say only bad things which is ok, we wish you all the best in the future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenai, Alaska
1 review
4 of 5 stars Reviewed February 23, 2015

Best location. Quiet and relaxing. Just on the edge of the main party area. Breakfast was great. So many places close by to eat, drink amd shop. Pools are great. One is in sun, the other is long amd shaded for good workout swimming. Definitely would stay again. Price is great for what they have.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, March 7, 2015
Hi Randy B,

Thank you very much for staying at Andatel Grande Patong. Thanks alot for fully understanding us and what we have to offer. We are very happy to hear about your feedback and to know that you have been very satisfied by your stay with us. We will still try to improve for your future visit and hope to welcome you again in the near future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Andatel Grande Patong Phuket Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Andatel Grande Patong Phuket Hotel

Address: 41 / 9 Rat-U-Thit 200 Pee Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Andatel Hotel)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#63 On the Beach Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Andatel Grande Patong Phuket Hotel 3.5*
Number of rooms: 122
Official Description (provided by the hotel):
Andatel Patong, Awarding winning hotel 2014 prized by Tripadvisor's reviewer, is located in resort area of patong, 300 to 500 meter from the Andaman Sea Patong Beach, once in a while guests gets to experience the breeze of ocean. With the beautiful glazing sun and the rustic sea of Andaman, Andatel Grande Patong offers guests the true experience of adventure, one that will stay with you for the rest of your days. This will be the place where the adventure begins. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Travelocity, Cheap Tickets, HotelTravel.com, Hotels.com, TripOnline SA, Asiatravel.com Holdings, Agoda and HostelBookers so you can book your Andatel Grande Patong Phuket Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Andatel Grande Patong Phuket Hotel

Owners: What's your side of the story?

If you own or manage Andatel Grande Patong Phuket Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.