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“Value for money” 4 of 5 stars
Review of Andatel Grande Patong Phuket Hotel

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Andatel Grande Patong Phuket Hotel
3.5 of 5 Hotel   |   41 / 9 Rat-U-Thit 200 Pee Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Andatel Hotel)   |  
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Hotel website
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Hotel amenities
Special Price
20% off- 1,059THB+
Ranked #241 of 261 hotels in Patong
1 review
“Value for money”
4 of 5 stars Reviewed June 28, 2013 via mobile

Good new room, friendly staff. I stayed in 103 Block B with pool-access, and we were allowed to swim whenever we like, even its midnight !
Only thing I dont like is the bathroom, its all glass ....no privacy ! hahahaha

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, June 29, 2013
Hi Sazasuri,

Thank you for your feedback and review. We are happy to know that you have enjoyed your stay with us and had a good time at the Andatel. We are flexible hotel and try to provide as much to our guest, different people have different needs and we try to make as many people happy here. We are glad you were happy with the hotel and enjoyed your swim in our pool. We wish to welcome you back to Andatel again for your next visit to Phuket.

Thank you,
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102 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Thai first
  • Any
English first
Sentosa Island, Singapore
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 24, 2013

Honestly everything was fine. The Pool. The Cleanliness. But...

I stayed for 4 nights. 18-22 June. Had 2 rooms. Travelling with a kid who wants his warm milk and i want my coffee. For the first night 18 June we did a late check in and went out immediately to Fantasea. When we were back by 10 plus then we realize the kettle was spoilt. Called reception, had to explain slowly what was wrong .. finally she got it and sent up a technician to see after 30 mins. Just to confirm it was spoilt, check wiring and power points and the end he got another one. He plug it in turn it on .. it was on.

Next morning 19 Jun tried to switch on the kettle And IT DIDNT WORK!!!. called reception again and again sent someone with another kettle after 30 mins. and she plug that in and POOF the whole room TRIP. No electricity. Fuming mad now.. IT took nearly more than 30 mins and another call to reception before they sent someone to fix the TRIP! After they fix it they said they will replace kettle with room service. Then i told reception i got to go out so told them make sure replace new kettle by the time we get back. For now we were sharing the kettle with my other room next door which had no problems.

We got back there was the kettle. we tried it and guess what The Room TRIP again.... Called reception again. this time i had my angry voice on and wanted to speak to the manager. of cause the manager not in. This time the technician came faster. fix the trip and the reception called and said it was the room wiring fault. say now room full cannot change and told us if need hot water please go down to the diining area and ask!! my god.. is this how they solve problem.. at least they should offer to send it up everytime i need hot water.. but they ask us to go down and get it myself.....

SO next morning i borrowed the kettle from my other room again. Didnt want to plug it in incase the room trip and since they said it was a wiring issue. So went down breakfast spoke to the manager who i believe is the only one who could speak good english and understands what i was saying. he said he will look into it and sent the engineers. i went up to the room and a technician had plug in my other room kettle in and guess what it WORKS perfectly. SO bottomline is for the past two days they had been changing faulty kettles to me over and over again. There was nothing wrong with the wiring the room it was the damn Kettle.

Went down told the manager about it and he said he will take a look. we had to go for a trip.. came back in our room was a brand new kettle. how i knew.. the instructions was still in it and it work out fine.

Summary.. the reception.. english not so good. dont understand kettle..must use pot or coffee make hot..haha. i guess 3 star hotels.. thats the difference. the staff... technician.. dont know their work..? room wiring my foot. and if the kettle is spoilt they should labelled it instead of bringing it back. If you want anything settled you got to see the manager in the morning.. he looked tired and haggled .. i guess with trying to solve everything.

Despite all that hotel was good and clean.. there is no internet tv as mentioned. i think deluxe and standard rooms are the same.. i booked a deluxe but didnt get any bath robes mentioned. didnt ask for it anyway was already mad about the kettle and electrical trip issues.

Oh to further suggestions the staff have to be more pro active. i was at the pool and this lady pool umbrella flip over... and no one came to help. there was 2-3 hotel staff there and they just look on. not their job? but its the hotel. i dont know to me seem like bad impression. and the pool umbrella remain flip over all the while i was there swimming.

and a suggestion the walkway up the stairs leading to the building A or B is always wet. and the carpet dont stay in place. maybe do something there. cause it is dangerous being slippery there. especially for kids and older folks..

Room Tip: room 408.. now got brand new kettle haha.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, July 2, 2013
Hi Dayodcat,

Thank you very much for sharing your experience and review. We are glad to hear from you and I would like to offer sincere apologies again regarding the kettle issue. We will make sure for better service next time and I can assure you that we take this issue seriously, and will have a word with our staff, especially regarding the umbrella incident. Guest satisfaction and happiness is always on our top list and its what we want to achieve. We will improve our service and certainly deliver in the future. We are happy to know that you have enjoyed other aspect of the hotel such as the pool and other facilities. We hope to be able to welcome you back again in the future.

Thank you
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Kolkata
Top Contributor
59 reviews 59 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 13, 2013

It is a reasonably good Hotel - well sized & neat and clean rooms. Toilet is also pick and span. Swimming pools are also good. Disadvantage with the toilet is it is relatively small and does not have shower curtain and clothes rack.
It is not located on Patong Beach - it is about 5-7 minutes walk to the Beach. And 10-15 minutes walk to night hot spot - Bang La Road.

Room Tip: Deluxe rooms in upper floors are preferable
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, June 17, 2013
Hi SPMukherjee,

Thank you for your kind review for us here. We are happy to know that you are satisfied with the hotel. We will consider to put the shower curtains in the future. It was a real pleasure to have welcomed you and we really wish to see you again in the near future.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 9, 2013 via mobile

We stayed fr 24th May till 28th May 2013 at the pool access room. Enjoyed our stay here. Thanks to Vee for arranging the honeymoon room decor for us. The bed was big & comfortable.
Please improve on having a roof over @ the long swimming pool. Though the tv was smart tv we can't surf. But it was okay sunce we were all using smart phone & the wifi worked well.
Staffs not very helpful as whenever we ask someting like calling a tuk tuk & laundry, she would say, "you can get it outside."
Overall the location was good, walking distance to halal food & mosque.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, June 10, 2013
Hi luv6492

Thank you very much for your review and feedback here, it means a lot to us. We are very happy to know that it was ''worth d money spent'', that is one of our main goal in operating Andatel Grande Patong. Our smart TV will be able to surf soon as we are working to the connection. Thank you again and we wish to welcome you again in the near future.

Thank you
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Patong, Thailand
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 5, 2013 via mobile

Desperately needing to get away from work for the weekend, I decided to stay at Andatel along with a few friends from Chiangmai.

The reason we chose Andatel was the location, we wanted something not to far from the busy areas but with a relaxing atmosphere. The pool access was the most pleasantly surprising aspect. The pool was narrow but quite long and we had a late night relaxing swim. Although we had to keep our volume down, it was great fun.

The following morning we went to the Red Chilli restaurant at the hotel and had amazing Basil Fried Rice (kaphao kai), I'd recommend this dish to anyone specially if its from Suneel the chef!

The staff were very helpful whenever we needed their help and most importantly the rooms very nice and clean, its not huge but comfortable. Overall, our experience was definitely one for the books. Thanks guys!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, June 8, 2013
Hi Nick 13,

Thank you very much for your kind compliments here. This really means alot to us and it really helps to boost our morale. We are very glad you had a great time at the Andatel especially at the swimming pool and the Basil Fried Rice. One of our main goal always is to make guest feel at home, arriving as a stranger, staying as a guest/friend, and leaving as family. Thank you very much and we wish to welcome you back here again anytime in the near future.

Thank you
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Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2013

Man, this is the first and the right choice to come with friends! We got a brochure from the royal ivory nana 4 and was referred to this place. Unlike royal ivory the thai style hotel this is modern and smaller toilet. Apart from the smaller toilet which no one minded the hotel was great. 2 swimming pools! Unlike most hotel the swimming pool is hotel until very very late and they light it up at night. The staffs were astatically charming but otherwise needs to work on their communication skills, but on that note they did help us out a lot of times and we really like the hotel for that. The bed were so comfortable we end up waking up late every afternoon, drink and party some more in the evening and nights. We manage to wake up for a recommended trip to raja island or something. I must say it was really beautiful and all of us was glad they woke us up.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, June 3, 2013
Hi RammyChao,

We are very happy to read your review here for us. Royal Ivory is our sister hotel in Bangkok under the same owner. FUN is what we like in Andatel and we are glad you had fun here in patong. Our beds are custom made and it is great you found it to be comfy and nice. Really glad you had a blast in patong and Andatel and our charming staff wish to welcome you back again in the near future, with better English of course ^_^.

Thank you
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Bangkok, Krung Thep, Thailand
1 review
5 of 5 stars Reviewed May 24, 2013

This Hotel has great rooms, exceptionally big and comfortable bed, latest 46" Samsung smart tv, superb pool for chilling, swimming, and view. The pool is so long that all guest have their own private zones for them to relax. Very friendly staff, always helpful and smiling, the hotel has bike rent facility as well. Breakfast is good. The hotel maintain small details in the rooms.

Hotel is located merely 5 mins walk to the beach, biggest shopping center of phuket (jungcelon) and shopping markets.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, May 28, 2013
Hi Robin V

Thank you very much for your kind review for us. We are happy to know that you are satisfied with the hotel, as this is our primary goal. We are also glad to know that you have enjoyed the facilities hotel provides, also with the staff attitude and service. We would love to welcome you back again in the near future.

Thank you
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Additional Information about Andatel Grande Patong Phuket Hotel

Address: 41 / 9 Rat-U-Thit 200 Pee Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Andatel Hotel)
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#56 On the Beach Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Andatel Grande Patong Phuket Hotel 3.5*
Official Description (provided by the hotel):
Andatel Patong, Awarding winning hotel 2014 prized by Tripadvisor's reviewer, is located in resort area of patong, 300 to 500 meter from the Andaman Sea Patong Beach, once in a while guests gets to experience the breeze of ocean. With the beautiful glazing sun and the rustic sea of Andaman, Andatel Grande Patong offers guests the true experience of adventure, one that will stay with you for the rest of your days. This will be the place where the adventure begins. ... more   less 
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Also Known As:
Andatel Grande Patong Phuket Hotel

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