I had planned to stay at the Salathai Resort in Patong. I booked my room 3 months in advance on the Salathai website and arranged for a car through their site to pick me up at the airport. They sent me a confirmation email and all was good, so I thought.
I had flown for almost 30 hours straight (between airport layovers and flights to come from Canada). When I arrived at Phuket Airport at midnight my car and driver were nowhere to be found. I finally rented a car and had them drive me to Salathai Resort. I presented my booking confirmation to the front desk (by this time it was 01:30 in the morning and I was exhausted). I got a blank stare and then the clerk made a bunch of phone calls and finally informed me that the resort was full and they had no record of my booking.
To their credit they found me another hotel for 2 nights until I could move back to their property. I did not move back to their property - with a track record like that I wasn't going to chance something else going wrong so I just stayed in the other (nicer hotel). I had read good things about Salathai on Trip Advisor before booking, but this is my vacation and I was not going to risk anymore problems.
I am sure this is a fine property - but I will not stay here in the future - something as easy as taking a reservation and having it entered in their database should not leave a lot of room or error, but somehow they messed it up.
My advice for future guests to this property is to double or triple check your reservation before you arrive so that you are not let down as I was.
Buyer beware. It is not much fun to be stranded in the airport in the middle of the night at the mercy of the over-priced taxis at that time of the night only to find you don't have a room when you arrive.
- Official Description (provided by the hotel):
- Salathai Resort's decor throughout reflects the Thai theme with clean simple lines that ensure relaxing ambiance with our 41 well-appointed guest rooms, outdoor swimming pool, Jacuzzi, kids' pool, in-house restaurant & bar, tour desk, room service and Internet corner. Salathai Resort is your perfect choice for real relaxation during your wonderful vacation in Patong. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Despegar.com, HotelTravel.com, Agoda, Odigeo and Tingo so you can book your Salathai Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Salathai Hotel Patong
- Salathai Resort Patong, Phuket