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“It achieves what it wants to achieve.. but it wasn't quite for us... difficult to sleep in.” 3 of 5 stars
Review of BYD Lofts Boutique Hotel & Serviced Apartments

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BYD Lofts Boutique Hotel & Serviced Apartments
4.0 of 5 Hotel   |   5/28 Haad Patong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
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Ranked #1 of 261 hotels in Patong
Beijing, China
Top Contributor
113 reviews 113 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
76 helpful votes 76 helpful votes
“It achieves what it wants to achieve.. but it wasn't quite for us... difficult to sleep in.”
3 of 5 stars Reviewed February 20, 2013

This Hotel reminds me of the "W" chain in the Starwood Group.. very clean, artistic, lots of space.. but not entirely functional. Here are some bulletpoints while they are fresh in our minds:

- what bothered us most was that there was no curtain on one side of the bedroom - the bathroom area in the bedroom only had very loose wooden slats - e.g., venetian blinds. We were on the 5th floor and the bedroom faced East so every morning around 0630 - the sun would come and shine on us in all of Thailand's tropical glory.. wonderful if you have to get up for school - but not so good for sleeping in on vacation. We were not happy with this aspect. Make sure your bedroom does not get too much light early in the morning.

- the shower is "naked" to the bedroom and living room - in other words - there is no privacy curtain - only a glass wall between you and someone in the bedroom... nice for couples most of the time - but sometimes one wants a bit of privacy...

- the "annex" building across the street iwhere we stayed s definately "less" of an experience than being in the main building - you are away from the pool and they are still working out some issues in the new building.

- the electricity went out - completely - three times during our stay - we called the front desk and they would state that they were going to call an engineer and the power would come back on.. clearly there is a bit of a "trip" somewhere.

- the matterss was a bit uncomfortable... a woke up sore in the mornings and my wife complained even more about the mattress.

- the apartment lights are somewhat difficult and counterintuitive to figure out. Its hard to only havea few lights on or have them dimmed. Once is either in bright daylight or darkness until one gets the hang of the place.

- the beach is a "long" 150 meters away - a bit of a hot walk...

- it can be a bit noisy at night with the scooters if you get a room facing the main little street.. rooms on the back of the main building looked quieter...

There are some excellent points which bolster my "average" rating to 4 stars...

- the staff are fantastic - without question.
- the rooms are beautiful.
- the restaurant is fantastic - we ate at least four times.. one of the best hotel restaurants ever...
- the prices are very good for the service we get....

We just would have had a better time if they had something arranged to block out the sun in the mornings.. sleeping in is good on vacations.
-

Room Tip: Get a room in the main building... and where the bedroom is not facing East.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, February 22, 2013
Dear RT,

We were more than happy to be at your service and are proud to have enjoyed your company.

Thank you for you valuable time to write your honest feedback and I am saddened to hear that we did not succeed in making your stay flawless. Our level of service is often ranked highly by our guests.


As we are a boutique hotel our only goal is to met all our guest expectations.

Some people are early birds, and some people like to sleep in on their holidays, therefore we have different room types to try to honour all our guests requires, if you would have contacted our front office
of our hotel manager they absolute would have been very please to give you another room that would have met your desires.

In regards to our mattresses, they are firm , and if you are used to sleep on a softer mattress we have tend cards on the night tables to request a pillow top for a more comfortable sleep.


Your feedback is vital in our strive to continuously improve the guest experience here at the BYD Lofts.

I understand that you have many choices of hotels in Phuket and I hope that you will give us the opportunity to welcome you back to allow you to experience the luxurious treatment that you deserve upon your next visit.

We are very pleased to read that our rooms are beautiful, that our restaurant is fantastic, that our prices are very good and that our team is fantastic without any question , i'm please to share your thoughts with all of them.


Again, thank you for your honest thoughts. I look forward to the opportunity to welcome you back again in the future.

Kind regards,

Alex Bressers
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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English first
Shanghai, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 19, 2013

I can see why this place has such a high rating and it absolutely delivered to my expectations. This is the only place i will stay in Patong in the future. Great location - 5 minutes walk from the beach, but very quiet, removed from the noise. Restaurant was great as well. Immaculately clean and up-to-date room and furnishings, great A/C, good water pressure, well stocked minibar and a coffee maker in the room.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, February 25, 2013
Dear Jeremy,

Thank you for your kind remarks.and we are very grateful that we could met your expectations. I am so pleased that you enjoyed our Grand Deluxe room, as well as our location. It is wonderful to know that our luxury accommodations have become your new favorite place at Patong Beach and I will be sure to share your feedback with my team. It was our great pleasure to serving you !

We look forward to serve you again in the not to far distance !

With Kind regards,

Alex Bressers
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 17, 2013

This is my second review for this hotel as I have now stayed there twice.

You can see my first review here: http://www.tripadvisor.co.uk/ShowUserReviews-g297930-d642305-r129019304-BYD_Lofts_Boutique_Hotel_Serviced_Apartments-Patong_Phuket.html

Everything in my original review still applies.

Staff
All the staff are extremely friendly and will go the extra mile to ensure to are having a good stay. It is common in Thailand that you get service with a smile, however at BYD you get a sense they are being really genuine and want to do all they can to enjoy your stay.

Every day after coming back from the beach, the parking attendants would ensure a space was available for me and assist me in parking (I hire a car as I like to travel around Phuket and visit some of the quieter beaches outside of Patong, but Patong beach is a short walk away).
I would then walk into reception where the staff would have a big smile and ask about my day. This is a typical example of the service you can expect at BYD.

Housekeeping are all very good, and would even often be waiting with clean beach towels for me when I left in the morning (sometimes the afternoon!) to go to the beach. They keep the apartments clean and they clean all day (until about 4 I think) and so don't bother you with trying to clean your room if your are still inside (even if you forget to put the do not disturb on). When you go out, they notice (maybe reception calls them) so even if you pop out for a short time, you often come back and they have cleaned or are finishing up.

Food
All the food in the hotel is excellent, and is not expensive and is better than a lot of the restaurants in Patong. I love the garlic and herb butter they give you with your bread! They have a good room service menu, which is great if you just fancy eating in your apartment. My only feedback which I gave to the restaurant one night, was that I ordered the sesame seared tuna starter followed by a steak one night, but the tuna was so big I couldn't eat all the steak. They gave me a box to take the leftovers upstairs, which I put in the fridge and heated in the microwave after I got back after going out.

Apartments
They really are a home from home, which all the mod cons including TVs in the living room and bedroom, iPod surround sound system docking station, fast internet, fridge freezer, oven, microwave, dimmable lighting (with different pre-sets for ambiance).
They are styled in a modern contemporary style, with modern bathrooms. I’m buying a new apartment in London, which is currently being built and I plan to copy a lot of their styles as I love it. You can see all this in the photos and 360 views though.

Extras
As mentioned before they will go the extra mile to look after you. On my last day I wasn’t flying out until 10pm and as the hotel was full, they couldn’t offer me a late checkout, however they kept all my luggage whilst I went to the beach for the day and they have a shower room near reception you can use to clean up before leaving. When I got back from the beach, they got my bags out for the things I needed and provided a set of clean fresh towels for me to use.

Negatives
They aren’t any for me really, the only downside to this hotel is that it is not right on the beach (less than 5 minute walk though), but that does mean there aren’t any rooms with sea views.

Overall
I can’t rate this hotel enough and recommend it to anyone planning a stay in Patong.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, March 1, 2013
Dear Matt,

Thank you for you're valuable time to write your amazing, charming and extensive review of your stay at our BYD Lofts Hotel,

We were more than happy to be at your service and are proud to have enjoyed your company.
We are always especially pleased to read great feedback from our regular guests and their recommendations.

BYD Lofts hotel luxury with state-of-the-art modern technology to provide comfort and elegance for the 21st. century traveller. The hotel itself is in a quiet location of Patong Beach but within minutes walking distance to the Famous Patong Beach, bars, restaurants and shopping area.

We are really appreciative that you have highlighted all the aspects of the hotel that make it so special. We are always most pleased to have great feedback regarding our customer service standards, especially as we pride ourselves on our Craftsmanship of Care programme, that's why we would like to go that few miles further for our guests, and that's probably one of the reasons that we are already for more the 18 months holding this position here on Tripadvisor..

I will be sure to share your kind words with the teams and we look forward to seeing you once you are back in Phuket again soon!

With Kind regards,

ALex Bressers.
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Basel
1 review
5 of 5 stars Reviewed February 17, 2013

Well, actually we should not write a too excellent review here. So this jewel in Patong would only be known exclusively by a handful of people. But don't let us be too greedy und selfishly. Before I have ever been to BYD I saw the pictures and the description of byd lofts in the internet. But what then happened in reality exceeded my expectations! We have been picked up at the airport by a comfortable Mercedes limousine. What a feeling of relief! Everyone who arrives at Phuket Airport knows what a problem it can be to get a taxi there. Then arriving at the reception of the BYD there was a very friendly and warm welcome. All the staff in the BYD is exceptionally friendly and you feel that you are really welcome. And then the appartment. We had the two bed- and two bathrooms loft with big kitchen and terrace. From the first minute on I was feeling at home! From now on BYD lofts will be my first choice in Phuket.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, February 22, 2013
Dear Feteke

Thank you for your valuable time to write this amazing review about our BYD Lofts here on Tripadvisor !


We were more than happy to be at your service and are proud to have enjoyed your company to fulfill our goal of meeting the highest expectations of our guests.

We are very grateful for your very kind compliments and I'm very pleased that you don't want to keep our Hotel for your selves only :-)

I'm delighted that we could " met and even exceed your expectation " during you stay with us,

we are very pleased to read about that the level of our customer service you experienced , and will be certain to share with the entire team, that's why we would like to go a few miles further for our guests ....

We also would like to thank you for your words that you have found your new Home away from Home "

We look forward to have the opportunity to be at your service again in the near future.


With kind regards,

Alex Bressers
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2013

This hotel is 5 star all the way, with customer service that is an example for others to strive for!

I have stayed in Patong before and highly recommend BYD Lofts to all those looking a for hotel there, I now won’t go anywhere else. I was greeted upon arrival in Patong by their driver who showed us to their Mercedes Benz where chilled towels and water awaited us. The fantastic driver then introduced us to Phuket on the trip to the hotel. What a nice touch

We were greeted by the doormen and reception staff in the most professional and friendly manner and promptly shown to our suite, which we lucky enough to have upgraded!
The suite itself was beautifully appointed, with the linens & facilities etc, all 5 star which we loved. The hotel itself is ideally situated in a quiet street, within minutes of the beach, bars, restaurants and shopping area.

We had room service on several occasions and the food choice, taste, freshness and service was impeccable. The on-site restaurant is also very nice and is good value for money, as is their wine bar.

I really can't say enough - from providing directions to local attractions/restaurants - to keeping extra luggage for us while we travelled to other areas of Thailand, even finding our things waiting for us in our suite when we returned to our "home away from home" .

There is also a beautiful pool which we wish we had more time to enjoy. I will definitely stay with BYD Lofts on our next trip to Phuket and will recommend it to anyone!

We can’t wait to get back there, thank you!
Leo & Carol

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, February 14, 2013
Dear Leo,

Thank you very much for your generous compliments. I am pleased that you enjoyed your stay with us and I will share your comments with my team, especially with our BYD Lofts Bar & Bistro team.

We were more than happy to be at your service and are proud to have enjoyed your company.
Your great comments will help us to fulfill our goal of meeting the highest expectations of our guests, that's why we all like to go this few miles further !


I also would like to thank you very much for recommending us to anyone !

We very much hope we have the opportunity to be at your service again in the near future.

With kind regards,

Alex Bressers
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mangalore
Top Contributor
83 reviews 83 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 13, 2013

This is the second time we are staying in this hotel I had already reviewed about this hotel with the title as “NOT WORTH THE HYPE!”
But this time around my title is ‘is WORTH THE HYPE!” the reason is this time all the negatives I had mentioned in my earlier review had been addressed!

Ok now with my review of my stay this time around....

We had complimentary pick up from airport,
on arriving were served with ice cold orange juice which was refreshing and the Check in was smooth and efficient.
We had booked 2 bedroom penthouse suites which is huge with fully equipped kitchen, a living area outside balcony with lounge chairs , free Wi Fi and safe.
The breakfast was basic;
service of all the staff was exceptional!
The location of this hotel is perfect middle of all the madness patong has to offer but still have a calm sense of seclusion .
Will I be back? Sure!!!!

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, February 14, 2013
Dear Vindav,

I would like to thank you hereby for your valuable time to write your second review about our BYD Lofts, and we are very pleased that you choose to stay at our BYD Lofts once more.

I'm thrilled with your second review as this time we could fully turn-around your previous review, and we are very satisfied that you have given us another change to prove were we and all our staff committed themselves for !

We were more than happy to be at your service and are proud to have enjoyed your company again.

Most of all we are very thankful to read that you will have no doubt to come back to us again, and we are looking forward to see you again in the near future !

With kind regards,

Alex Bressers
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Denmark
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 12, 2013

It is a perfekt place for a nice holliday. Wonderfull big rooms, perfekt clean and with fruit and flowers when you arrive: you really fell wellcome! also because of the nice staff - always smiling and helpfull. Fantastic place!!
We were there in November 12 and look foreward to come back now in februar/marts.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, February 14, 2013
Dear JEH,

Thank you for taking the time to share your kind thoughts and giving us your great compliments about our BYD Lofts !

It pleases me greatly to hear that you had such a great experience with us. I will certainly share your kind words with my team,.

we are looking forward to see you again on your next trip

With Kind regards

Alex Bressers
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Additional Information about BYD Lofts Boutique Hotel & Serviced Apartments

Address: 5/28 Haad Patong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Patong
#1 Family Hotel in Patong
#1 On the Beach Hotel in Patong
#1 Luxury Hotel in Patong
#1 Business Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — BYD Lofts Boutique Hotel & Serviced Apartments 4*
Official Description (provided by the hotel):
150m to the Famous Patong Beach, Just imagine the ideal lifestyle in the heart of Patong, A convenient place where you can discover a new sense of freedom. BYD Lofts & BYD Suites provide the ultimate hip & chic environment, with luxury hotel serviced apartments from 50 sqm to 160 sqm to fulfill your dreams, creating a bright new trend for your holiday. Both are centrally located in a peaceful oasis close to, yet secluded from, the tourist hub of exciting Patong, the ‘entertainment capital’ of beautiful Phuket Island.From the moment you step in any of our properties, you feel the difference. It has an energy that's so distinctly powerful, so uniquely rich, cool and chic, it makes you feel sophisticated....and this is how your holiday should start! Our guests may best be characterized as sophisticated, smart and highly individualistic. Staying at any of the BYD Apartments properties is about making a statement, and differentiating oneself.On the ground floor of BYD Lofts is the 24hrs reception, plus our Bar/Bistro restaurant, which has an international menu, and serves breakfast, lunch and dinner. Our bar is open daily until late and has an exciting selection cocktails, beers and wines.Also on the ground floor is Asia’s popular Wine Connection shop, which provides a vast array of wines, beers, cheeses, cold cut meats & fresh breads from all over the world. The rooftop features a delightful swimming pool of a unique style. ... more   less 
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Also Known As:
Byd Lofts Patong
Byd Lofts Hotel Patong
BYD Lofts Boutique Hotel & Serviced Apartments Patong, Phuket

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