In a quarter century of traveling through Thailand, I can honestly say I have never had a worse experience than my one night stay at The Yorkshire. To start off with, the pool was closed (due to flooding the previous week). When I made my reservation via telephone 2 days earlier, I asked whether the pool was open and if it was free. I was lied to. The pool was the ONLY reason I booked a room here. There are COUNTLESS cheaper/better hotels in this area of Patong, though, they lack swimming pools. I had booked a "Deluxe Standard Twin" room. Twin means TWO separate beds. What I got was two beds pushed together with ONE big sheet and blanket. When I made the reception desk aware of the hotel's mistake, I was informed that as the housekeeping staff had gone home for the day, nothing could be done. This "hotel" is not really a hotel at all. It's a small apartment building several doors down from the reception/restaurant building. There is NO LOCK on the building's door, NO SECURITY GUARD at the door, and there are NO SECURITY CAMERAS in the hallways. ANYONE can come and go as they please. My room was small (not a problem), but the lock on the window was broken. The bed was old and very "springy". Not comfortable at all. All this was bad, but the WORST was the NOISE. If you value a good night's sleep or ANY sleep at all, AVOID THIS HOTEL AT ALL COSTS!!! The Yorkshire is located on a VERY busy soi (side street) that is PACKED with bars and restaurants. These establishments stay opened until the break of dawn. Imagine trying to sleep well in New York City's Times Square on New Year's Eve and you will have some idea of The Yorkshire's noise level. Sleep was IMPOSSIBLE...even with ear plugs! The hotel's website boasts of "quiet rooms". DON'T YOU BELIEVE IT!!! This is a hotel that caters to hard partying sex tourists who head to bed as the sun is rising. It is not a hotel for folks operating on a normal schedule. And families? Forget it! I had reserved my room for 4 days, but I checked out after 1 day. Upon checking out, I was given a bill that included a 10% "optional service charge". Huh??? As it was optional, naturally I did not pay it. There was also a 7% VAT charge. This is VERY unusual. After leaving the hellish Yorkshire, I booked a suite at a hotel (C&N Hotel) just a 2 minute walk from The Yorkshire. The room is bigger, cheaper, and QUIET. Free wi-fi and breakfast included! Also, I have free access to the swimming pool at the hotel's sister spa 1km down the road. I'm very happy. Don't be fooled by the pictures/words on The Yorkshire's website. It's a noisy dive...a flophouse...THE WORST.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 5, 2012
Thank you for taking the time to review the Yorkshire Hotel. We note that this is your first review on Trip Advisor.
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Customer feedback is extremely important to us, and both positive and negative comments have helped us to improve our facility, and reach the ranking that we currently enjoy.
The Hotel’s reservation records show that you called the hotel on Monday 27 August 2012, and you spoke to the reservation clerk who was on duty.
The flooding, to which you refer, occurred on the 22nd of August 2012.
The Swimming pool was severely damaged in the flood, and consequently, was closed on the same day.
The reservation office is located less than 15m from the swimming pool, and has a direct view of the facility. I have spoken to the clerk who dealt with your reservation, and he has assured me that he did not say that the pool was operational. As the pool had been closed for 5 days already, it would hardly have made sense for him to state anything to the contrary.
The Standard Twin Deluxe room is guest prepared as two individual beds.
However, on reading the arrivals list for the day, our Housekeeping staff noticed that you had booked a single occupancy, and they therefore, they made the assumption that a single bed configuration would be preferred.
A Single occupant in this category of room who requires two single beds is indeed a rarity, and the assumption made by the staff is easily understood.
That said, we apologize for the fact that you did not receive the bed configuration that you requested. In addition, we acknowledge the shortcoming of our receptionist in not finding a solution to the problem. This matter has been raised with the Head Receptionist, and the appropriate action taken.
We take the issue of customer security extremely seriously, and I would like to correct your statement regarding both the guard and CCTV cameras.
Firstly, we employ a full-time security guard during the night shift, who patrols the entire facility. This is tightly controlled through a log book system. The hotel comprises a large area, and the fact that you might not have seen the security guard during your brief time spent in the corridor, does not change the fact that he was on duty.
Secondly, we have installed a comprehensive CCTV system which is clearly visible at reception and monitored constantly.
Your assertion that there are no cameras in the corridors is factually incorrect.
We would note that your comments about the bed in that room are the first, and only negative sentiments expressed by a guest.
This room was renovated in 2011, and the bed put in this room was custom made for The Yorkshire Hotel, and is of the highest quality.
As part of this renovation, Double Glazed glass was also installed in order to minimize the noise from the adjoining street.
Patong Beach is widely acknowledged to be the party destination of choice in Phuket. Our location is very central, and is a major factor for many guests when choosing to stay with us.
As a busy tourist destination, noise is an unavoidable reality, and the Yorkshire Hotel is not exempt from it.
However, we do have certain rooms which are better shielded from noise, and on the night of your stay, several of these rooms were available. There is no record in the receptionist’s incident book of you requesting a quieter room, which, had you done so, you would have been moved to immediately. This is standard operating procedure in the hotel, and would be facilitated at any time of day or night.
As Management, we are critically aware of the noise factor in Patong, and we strive to accommodate our guests with this in mind.
I would also like to point out that your generalization that,
“This is a hotel that caters to hard partying sex tourists who head to bed as the sun is rising. It is not a hotel for folks operating on a normal schedule. And families? Forget it”
is far from the truth, and, once again factually incorrect.
We cater for the entire spectrum of guests and tourists, and Families are certainly included.
The optional service fee, as you noted, is Optional, and we respect the right of any guest not to pay it. VAT, However, is a legal requirement in Thailand, and state that it is unusual, is hard to understand.
Like all hotels, we strive to create an environment for our guests, that ensures an enjoyable and memorable stay.
Equally, we acknowledge that the Yorkshire Hotel is not the destination for everyone. We pride ourselves in the large proportion of returning guests, and we take great satisfaction in the overwhelmingly positive feedback that we receive.
I would like to point out, that, of the last 50 reviews posted on Tripadvisor, (to 31 August 2012), 46 (92%) have been Five and Four star in nature.
Notwithstanding this, it is still very distressing to us when a guest has an unsatisfactory experience when staying with us.
I would therefore like to extend an invitation to you to contact me directly, so that we can facilitate a happy resolution to your dissatisfaction. This can be done via our website.
Once again, we thank you for taking the time to review the hotel, the contents of which have been noted.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.