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“Prison in Paradise” 2 of 5 stars
Review of Patong Bayshore Hotel

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Patong Bayshore Hotel
3.0 of 5 Hotel   |   89 Rat U-Thit 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #203 of 278 Hotels in Patong
Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Prison in Paradise”
2 of 5 stars Reviewed April 23, 2009

This hotel is a horrible place to stay. We were here for one week, and thankgod that was it for this hotel! When we arrived we checked in and were escorted to our room. No Elevators meant carting our luggage up two flights of stairs to the room. Being four of us there were two rooms. The rooms were small, cramped and disgusting. The view was of sludge, and it smelt. We couldnt tolerate ten minutes in this room, so told the reception staff. We were then moved to two new rooms for the four of us, the superior rooms. These were a 100x better, but much more expensive! We were near the pool, so that was one bonus. The breakfeast was terrible. The egg lady was horrible and rude, and had something to say about all the tourists. She laughed and taunted every tourist. , willing to be there. There was no customer service. Some reception staff were friendly, but most unwilling to help you, or dont understand what you are saying! Stay away from this hotel! There are much nicer places to stay in Thailand!

  • Stayed April 2009, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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29 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Toronto, Canada
Top Contributor
117 reviews 117 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed December 16, 2008

We stayed here during Chinese New Year when it was really busy. It was a great little hotel. Staff was very friendly and helpful. Very clean. Food was great and a reasonable price. Service was excellent.
The best part was that it is not located in the center of all the action. It's not too far to walk to the beach or the "party" area and it's quiet!
There are restaurants across the street, a great massage place just beside the hotel.

I'd stay there again.

  • Liked — Great service, good location, decent price.
  • Stayed February 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 12, 2008

i stayed in this dump on nov 21 & 22. i am glad i was only there for 2 nights as i could not stay there any longer. the grounds of this hotel look very nice in their photos with a winding stream and lots a big beautiful plants growing just outsite of the rooms. these photos must have been taken 10 years as i got quite a surprise when i opened my patio door. the water feature was half filled with brown, mirky water that was full of floating trash and smelled like sewage. its always nice to have coffee on your patio overlooking a sewer!

from there it just got worse. i was woken up at a little before 8 am by hammering that sounded like it was inside my room. aparently some renovations were being done in a common area and i was lucky enough to have the room next to it. when i went out to see what was going on there was literally a whole in the wall directly opposide the headboard of my bed and about 5 workers were noisily working away. i can't believe they would put someone in a room knowing there was going to be renovations going on in the next room.

so at this point i decide to have a shower and go explore the town. there is no division between the shower and the rest of the bathroom so you can't help but get water everywhere. oh and i hope you like your showers cold! there is no hot water at this place at all. i let the hot water run for 10 minutes and it didn't even get warm.

after the shower i hear voices and laughing right ouside my patio door. so open up the curtains and 3 of the construction workers are standing on my room's patio having a conversation.

i tried talking to the desk staff but they are all useless. none of them seem to speak english when you have a problem. overall the staff was rude. you don't even get a smile or a hello out of the desk clerk when you return to the hotel at night. they just ignore you.

i stayed at a much nicer hotel down the street a few nights before this called the Daveen Patong. the rooms were much larger, cleaner and the staff was much nicer. and it was cheaper than this hell hole.

Stay away from this hotel. there are hotels that are a hell of a lot nicer just down the street for the same or even less money than the Bayshore charges.

  • Liked — nothing
  • Disliked — everything
  • Stayed November 2008
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 23, 2008

i stayed at the hotel between 8-18 oct 2008. Previously 3 months earlier 2 of my friends stayed there and said it was above average hotel. The price we paid for the bayshore wing was 1400 baht a night and i can honestly say it was good value.
You have to accept 1 or 2 issues , but for the price it is good value.
1) even thou the pool itself is big and clean , the area around the pool does not get cleaned up regularly , so bottles and towels tend to build up.
2) the airconditioning units in the rooms tend to drip but can be fixed. We had 3 rooms and at some point during the stay the air cin units either leaked or made a rumbling noice. The maintainance guy fix when we spoke to reception.

To sum up , the hotel is in a good location , not too noisy , 10 mins walk to the beach. Staff friendly and helpful , pool spacious and clean , pool area could be tied up a little more.
Rooms in bayshore wing , clean , tidy , comfortable bed , shower a little tempermental as it took 5 mins for hot water to flow thru.

BUT REMEMBER FOR £22 POUNDS PER NIGHT IT IS GOOD VALUE AND I WOULD RETURN.

  • Stayed October 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 28, 2008

We stayed at the Hotel from 23 to 27 June 2008. Upon arrival, we were put into a room which was different from what we have booked. Upon checking up with the staff in the reception, they said they have made a mistake and we were put into the Bayshore Wing but the actual room is very different from the photos on Patong Bayshore website.

Our group stayed at room 21, 22 and 23. Upon entering room 21, a bad odour of cigarette welcomed us. The bad experience started from the non working hot shower to the leaking air-con. The room was dirty and the recycled room slippers were disguising. The extra bed was not in good condition and they put the bed on the floor outside the room before setting the bed up (it was raining that day).

The staff needs a lot of training (in language and in learning how to smile) and was not friendly at all. When you asked them for something or to do something, they will just do (without any expression on the face) and do not even bother to nod with their head. (I remember I saw the earlier review that someone wrote about the “egg lady” who is stationed at the egg counter during breakfast time and could not agree more on that). It is really different from what the website says “The hotel is private, safe and peaceful with all staff are friendly and well-trained to ensure your maximum satisfaction”.

An easy request like asking for a new hand towel was really troublesome. The most attitude staff (besides the “egg lady”), was the waitress at the pool side bar. We wonder if bad attitude is one of the criteria to work in the hotel. Not only does the hotel not have any feedback form for guests to give feedback, the suggestion box was covered by dirt.

The last straw was during checking out of our rooms, we were asked to pay for drinks that someone else’s ordered but billed to our room. The slip clearly stated the name of the person (which was not us) but they insisted that we pay up as the slip was dated 23 June 2008. We tried to explain that we only checked in the evening and they may check our signature on all the documents that we had signed previously (eg when we signed out the beach towels) but it was fruitless. We asked for the manager but she was not helpful at all. We stood at the counter for at least 20 minutes just to explain that it was not us and the whole bill amounted to only 150baht.

When we told them that we had a flight to catch, they told us “can, you can leave after you pay up”. We wonder what kind of hotel it is!

If you want to neutralize your good experience and happy memory in Phuket, here is the place. Also, remember not to lose the “do not disturb” sign on the door knob of your room or you will be charged 200 baht for that.

  • Liked — The pool
  • Disliked — All except for the pool
  • Stayed June 2008, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Top Contributor
122 reviews 122 reviews
44 hotel reviews
Reviews in 29 cities Reviews in 29 cities
143 helpful votes 143 helpful votes
2 of 5 stars Reviewed June 14, 2008

a fair review would be to stay that it is a beautiful property with all the amenities and lovely mountain background alas we need more than that in a place to stay.

we had great difficulty getting a baby cot. the reception staff insisted that none was available - can you imagine that for a property of this size with so many rooms.

the kind manager however sorted it out for us on the second day and we are grateful to her for it.

that same afternoon we found a cat on the lobby sofa being fed by some guests in full view of the staff but no one did anything about it. hey next minute some guest is going to use the same sofa. one of the seats was wet. hope it was not the cat's doing.
the following morning we found another cat sleeping on the chair in the restaurant where breakfast was being served. when we pointed it out to the staff, she nonchalantly picked it up by the neck with her bare hands and thereafter went about her work without even washing her hands.her work included handling cutlery etc.

and for heaven's sake change the lady in charge of egg station. every order appeared to her to be a chore. there was no smile and as she did not understand english the instructions were not followed.

there are many points in favour of the property. location is fair - near to the eateries and the "bourbon street" of phuket the famed THANOM BANGLA which converts into a lively pedestrian only mall in the evenings.

the housekeeping staff did their work like clockwork keeping the room clean. cannot help mentionign the only kind of shower head in the world in the bathroom. it is just hanging from the wall without a flexi holder for the shower head. the shower area is not demarked and despite the provision of a curtain, virtually the whole floor gets wet once the shower has been used. definitely apparel hanging facilities in the bath room need to be provided.

the pool is clean and nice with a little bar next to it.

it is a beautiful property but cleanliness and hygiene practices (like cat handling )cccould be improved.
rajamanu

  • Liked — approximity to the restaurants and etertainment areas
  • Disliked — cats wondering on the furniture and the way the staff handled it.
  • Stayed June 2008, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selangor, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2008

Just came back from Phuket where I stayed 3 nights at this hotel. I would say this is a very nice hotel for budget or average traveller where the reception staff is very nice n friendly. I would praise the housekeeping for doing an excellent job. The room is clean and tidy. The pool is very nice and with a pool bar next to it. Very nice environment where it's about 10-15 minutes walk to the famous bangla road. So it's not too far from the happening place but far enough to have a quiet place to sleep. A buffet western breakfast is served but taste is not too bad. There is also a very nice massage house next to this hotel name "Season Temporary Spa" the massage is so good to be say and with reasonable price.

  • Liked — Good location, nice evironment, friendly staff
  • Disliked — Dim light
  • Stayed May 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Patong Bayshore Hotel

Address: 89 Rat U-Thit 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #203 of 278 Hotels in Patong
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Patong Bayshore Hotel 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Patong Bayshore Hotel Phuket

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