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“Bad and suffocating experiance” 1 of 5 stars
Review of Inn Patong Beach Hotel Phuket

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Inn Patong Beach Hotel Phuket
3.0 of 5 Resort   |   207/21-25, 207/29-31 Rat-u-thid Road | Patong Beach, Amphure Kathu, Patong, Kathu, Phuket 83150, Thailand (Formerly Patong Beach Lodge Phuket)   |  
Hotel amenities
Ranked #197 of 278 Hotels in Patong
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Bad and suffocating experiance”
1 of 5 stars Reviewed March 3, 2013

I was on my honeymoon from 12th feb to 16th feb. From which 1st 2 days were in phuket in this hotel. I was given room on the ground floor. The room has no windows. It was suffocating. The bathroom was like a tiny store room with not much space to freshen yourself up. It was like i was bathing in a jail. The room was small too. When i came out of the room, on the left side, all the cleaning and maintainence instruments were kept and on the right side in front, all the trash and garbage were kept.
On the good side, the hotel staff was friendly. They let me made some local calls for free. In the food, not much variety, but it was good.
Though overall its the hotel and the room that counts, which was soo bad that i got my hotel changed the very next day.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong M, Manager at Inn Patong Beach Hotel Phuket, responded to this review, March 5, 2013
Dear Guest,

Greetings from Patong Beach Lodge,

Thank you for you valuable time to write your honest feedback and I am saddened to hear that we did not succeed in making your stay.

Kindly accept our apologies for the inconvenience caused to you during your stay with us. We have taken corrective action to most of your observations. We have made a note of your feedback regarding the Housekeeping and Engineering would like to assure you that we have shared the same with the team.

Regarding about your reservation please be inform that we did not have note from your travel agent that you are the honeymoon couple.

My staff and I are happy to hear your compliment about them.
However, Your feedback is vital in our strive to continuously improve the guest experience

We regret once again that we were unable to deliver to your expectations; however we would be happy to have you as our guest again and serve you better.

Warm Regards,
Management,
Patong beach Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 18, 2013

Patong Beach Lodge is good budget (for thailand) accommodation in a good quiet location. Less than a five minute walk from the heart of town - Bangla road - it is located down a quiet street. Rooms are sizeable and our room included a little balcony. The bathroom was small but really didnt phase us. The pool at patong beach lodge was quality for a budget hotel however there was a massive building site next door which was annoying when at the pool and in the morning. One of the better perks of Patong Beach Lodge was the 'local' next door - a small guesthouse run by these sweet ladies that sold really cheap beers. There were also some nice small restaurants in the street that were cheap. Would recommend for backpackers

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong M, Manager at Inn Patong Beach Hotel Phuket, responded to this review, February 21, 2013
Dear Jordan,

Sawasdee Krab!

Greetings from Patong Beach Lodge,

It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. Thank you for complementing our services, your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team and we try to give our guest the best service and value for money.

It is good to hear that you Like our location, that you describe. Less than a five minute walk from the heart of town - Bangla road (the main strip in Patong).” You are right; we are in the heart of Patong, on walking distance from everything, but in the hotel it is quite. Thank you for mentioning about our rooms and the pool.

We very sorry to hear that you annoying with the massive building site next door at the pool. Even though it's the out of control from the hotel. But we realize that the most important we have to keep it always cleans and you can enjoy with our wonderful music at the swimming pool.

From our site; we were very happy to welcome you, and we had a good time with you! It is for me, and our staff a big motivation to get positive feedback and we try to improve our service, and customer satisfaction every day!

Warm Regards,

Management
Patong Beach lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed February 6, 2013 via mobile

Well situated and close to all that is going on in Patong, but set back 100 yds from the road so quiet. There was a building site next door but it didn't affect any of our party. Rooms were ok, bathroom could of been better, but beds were nice and rooms were serviced well. We would not hesitate to stay here again as long as price stayed low.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong M, Manager at Inn Patong Beach Hotel Phuket, responded to this review, February 7, 2013
Dear Guest,

Sawasdee Krab!

Greetings from Patong Beach lodge!
We thank you for giving us an opportunity to serve you. We are delighted that you enjoyed your stay with us. It is indeed feedbacks such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our team. We thank you for sharing your feedback with all and we look forward to welcoming you back to our hotel!!

Warm Regards,

Management
Patong Beach lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 5, 2013

Some rooms with no windows ,small pool and wet everywere, Bad smell in rooms, not so clean, internet with payment, and breakfast with gue numbers but very untasty. Not a good choise. SOS. Visit room before you pay even they insist.

Room Tip: SOS. Visit room before you pay even they insist.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong M, Manager at Inn Patong Beach Hotel Phuket, responded to this review, February 5, 2013
Dear Guest,

Greetings from Patong Beach Lodge,

We thank you for sparing the time to share your valuable feedback.
We would however like to sincerely apologize for the inconvenience caused to you at various levels of service.

Regarding the internet access. Allow me mention that we provide 2 computer for 24 hours the internet access at the lobby and Wi-Fi internet access at the lobby and swimming pool area. Both of them was free of charge.

We regret that we could not meet your expectations however it is our constant endeavor to better our product and services with every passing year.

We are look forward to welcoming you again soon at patong beach lodge OR our brand new hotel on Phuket named ‘Inn vista' coming up in November this year.

Warm Regards,
Management,
Patong Beach Lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 1, 2013

of all my travelling id picked this motel,and my travel agent said it was nice.Well to all tourists if you want to rough it for a week,then this is your match.The shower soon as i turned it on ,the head of the shower came off the wall,the floor to the shower wasnt level,and the water was going onto the floor ouside of it.The air conditioner when i turned it on from wall ,wow she was freezing cold,and that was the only temperature it stayed at,i had to open my door to let some heat in to take the chill off the room.But overall the view was nice.I also had another room with other friends in it,and they experience the same problem with there shower,but this time there room had a wet patch in the corner of there room,and there was so much black mould around it,it never looked like it had been clean.The motel staff were so rude and not coperative towards people,and when we complained about the room service we got told its not a problem if you dont like it go else were,the ladys at reception said.I could never go back even if it was a tight budget holiday.

Room Tip: if you want to go for a better deal in quality in this motel ,i suggest the deluxe room,as i saw a f...
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  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong M, Manager at Inn Patong Beach Hotel Phuket, responded to this review, February 4, 2013
Dear Guest,

Sawasdee Krab!

Greetings from Patong Beach Lodge.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback.
Kindly accept our apologies for the inconvenience caused to you during your stay with us. We have taken corrective action to most of your observations. We have made a note of your feedback regarding the Housekeeping and Engineering would like to assure you that we have shared the same with the team.

We regret that we could not meet your expectations however it is our constant endeavor to better our product and services with every passing year.
We hope you have a fantastic year ahead in the year 2013 and with wishes for safe, happy travels.

Warm Regards,
Management,
Patong Beach Lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 17, 2013

I was afraid of booking this hotel looking at some of the reviews but the overall experience was gr8 actually. Cheked in at 2 AM due to flight delay but there was no problem .. rooms were clean and spacoius. I stayed in 310 overlooking a building but didn't mind because we were out most of the time and stayed the night only! Reception & other services were very helpful. Breakfast is very average (Shud improve the menu!!). Very convenient location from the beach (only 5 mins)!! Overall a good experience in a convenient location in Patong Beach!

Room Tip: 1. Try to use the rooms in the higher floors 2. If you are looking for a view from the room then ch...
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong M, Manager at Inn Patong Beach Hotel Phuket, responded to this review, January 21, 2013
Dear Guest,

Sawasdee krab, greetings from Patong Beach Lodge.

Many thanks for your comments and we are very happy that enjoyed your time with us here at Patong Beach Lodge.
Regards your comment on breakfast menu, I will of course be having a conversation, on your behalf, with our F&B and ensure we are always moving forward to maximize our customers’ satisfaction.
We thank you for sharing your feedback with all and we look forward to welcoming you back to our hotel for a longer vaccation!!

Warm Regards,

Management
Patong Beach Lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 17, 2013

Stayed at the Patong Beach Lodge for a few nights in the middle of January. On arriving at the hotel i could see it looked very tired and desperately in need of a lick of paint. Hotel is around 15 years old and certainly looks it. I really dont know why hotel owners , in this case arista hotels and resorts do not want to spend money on their property. The location is very good , staff friendly and helpful but that is where the good news finishes. Right next to the hotel is a huge and i mean huge construction site , with 2 cranes and drilling and banging from 7am till 5.30pm and even on Sundays. WHY THEY DON'T MENTION THIS ON THEIR WEBSITE I HAVE NO IDEA. The room i was offered as a quiet room had no windows or a balcony , and this was a superior room. ! The pool is in the shadows of the construction site and you cannot get away from the constant noise. ++++++++++++ I certainly would not wish to stay here again until 1) the construction next door is finished , which in my opinion will take approx 12 months to complete and 2) the hotel management spend some money on refurbishing this property. To sum up , for the money you pay , and its not a cheap hotel to stay in , you can do a lot better.

Room Tip: If you choose a quiet room away from the construction , you will be given a room with no windows or...
See more room tips
  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong M, Manager at Inn Patong Beach Hotel Phuket, responded to this review, January 29, 2013
Dear Guest,

Sawasdee Krab!
Thank you for choosing our hotel as your holiday destination.
At the onset kindly accept our apologies for all the inconvenience caused to you during your stay with us. We strive to deliver the best of services to the utmost satisfaction of our guest. However, we sincerely regret that we were not able to live up to your expectations.

We are look forward to welcoming you again soon at patong beach lodge OR our brand new hotel on Phuket named ‘Inn vista' coming up in November this year.


Warm Regards

Management
Patong beach lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn Patong Beach Hotel Phuket

Address: 207/21-25, 207/29-31 Rat-u-thid Road | Patong Beach, Amphure Kathu, Patong, Kathu, Phuket 83150, Thailand (Formerly Patong Beach Lodge Phuket)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#37 Top resorts Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3 star — Inn Patong Beach Hotel Phuket 3*
Number of rooms: 64
Official Description (provided by the hotel):
Located in Patong, Phuket's main tourist centre, Patong Beach Lodge is a short stroll from the beach and the shopping and entertainment district. Reached by a 40 minute drive from the airport, Patong is on Phuket's West Coast with a beautiful white-sand beach and picturesque bay. Patong has something for everyone with excellent shopping, many restaurants and endless entertainment options. ... more   less 
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Also Known As:
Patong Beach Lodge Phuket Hotel Patong
Patong Beach Hotel Phuket
Patong Beach Resort Phuket
Inn Patong Beach Hotel Phuket

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