My partner and I visited Phuket in 2002 where we stayed at the Merlin Beach Resort. This time around we wanted to stay in Patong, so we chose Graceland on the basis of price and location. We stayed in a Mini Suite room for 11 nights in March 2006.
The location of the resort is perfect for those who don't want to be in the thick of the hussle and bustle. Its an easy 5-10 minute walk to Bangla road, we walked along the beach usually! Being directly opposite the beach, going to the beach was no ordeal.
Visually, the resort looks like a wedding cake. But you don't book a place called "Graceland" and expect too much style. Our room was spacious, and had a large lounge area and two televisions. There was no cupboard to put clothes into, and only one wardrobe. The decor was marginal, not distasteful but not glamorous. For a "top notch" property the finishing touches were relatively poor and the room just didn't have that luxurious feel I was expecting. For example the tiling in the bath room was all wrong and looked very cheap.
The pools are the highlight of the hotel. There are two- one on the roof and one at the front of the hotel overlooking the beach. They have spa's jazuzzis and a swim up bar.
The main reason I would probably not go back to this hotel was the complete lack of service. From check in to check out the service was poor. Nothing was explained to us, no map or hotel guide was provided (there isn't even a hotel directory in the room!.) Ringing room service became a nightmare. On one occassion it took fifteen minutes to get the person to understand we wanted a particular item on the menu. I don't expect people to have perfect english or anything like that, but this hotel markets itself as 4/5 star. Its not unreasonable to expect the people answering the phone to know the menu. Plus it was 15 minutes out of my sunbaking time!
There was no particular staff memeber who was poor- it just seemed to be that there was a complete lack of training in customer service across the entire hotel. After checking out from this hotel we went to the Novotel and the difference in Service standards was immediately apparent. The owners of Graceland should stop marketing their resort as 5 star and go on a tour of real five star resorts to see how guests are treated.
If you care about are access to the beach and a fantastic pool, I would recommend this hotel. If its the other "extras" you like, then stay away.
- Also Known As:
- Phuket Graceland Resort And Spa
- Phuket Graceland Hotel Patong
- Phuket Graceland Hotel
- Phuket Graceland Resort
- Phuket Graceland Resort & Spa Patong
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