My wife and I have stayed at Graceland three times previously. We go to Graceland when they have good deals. This time (August 2013) we booked into the new section (room 8114) which has rooms with pool access via a full-width spa. This is very awkward to enter and exit (for 72+ year-olds anyway) as it has a sloping surface with no steps. The room itself was great; new, spacious and well-maintained. However the difficulty with the pool access prompted me to ask management to move us to a room with better pool access, preferably to one on the other side of the pool with full-width steps (odd number rooms 2611 – 2819). I stated that we didn't want a refund.
They very promptly and courteously upgraded us the same day to a palace of a room (8528) in Building 5 above the Sunset Restaurant, first floor (second floor in their terms) which had direct access to a long pool in front of the adjacent rooms, at no extra cost. The only problem was the long walk from the pool deck to the front door (joke).
The buffet breakfast is reasonable and the choices plentiful. There are nearby facilities in the side lane for massages, an English-speaking pharmacist and Eden mini-mart for milk (we despise coffee creamers) and beer. We always patronise tuktuk drivers Mr Woody (and brother Mr Charlie) opposite the front entrance opposite the beach because they are honest, reliable and very reasonable. Woody always under-quotes us for trips so we always pay him more, because he is worth it. They have a minibus for longer trips/more passengers.
Many guests (my wife and I included) came down with gastro for 24 hours while we were there; it was a common topic at breakfast. The pharmacist was very helpful; I guess she sees a lot of it. Never had it any other time in Thailand, and have no idea what caused it.
When we registered they gave us drink vouchers for the Belgian Beer Restaurant, new since we were last there two years ago. The cocktails we ordered were pretty much alcohol-free, so I wouldn't go there again. We had to hand over the vouchers when ordering, so maybe they cheapskate on complimentaries. Good live music with an attractive and talented singer but too loud for me.
We only used Room Service once, for lunch; it came within 15 minutes and was excellent and not expensive at 320 THB (about AU$11.00) each.
While we were there the majority of guests other than Australian seemed to be Korean and Russian. They have a free library for guest borrowing, although the majority of books seem to be in Dutch or German; They record borrowings but don't track them. I donated four of mine and (naughty naughty) took one of theirs home. This is also where you sign up for wifi, which at 300 THB for a week is not cheap, especially with so many offering it free. There is free wifi at the far end of the lobby, but slow with so many using it.
This hotel is very timid in advising guests re toilet use; they want guests to use the spray at the side of the pan, then to dry oneself with the toilet paper and place it in the bin before flushing. The sign says not to put trash in the toilet. Well, who would know they mean toilet paper? This is most likely because they have an extensive sewage treatment plant and biogas generator which could choke on the paper. On previous occasions, I have seen plumbers undoing pipes to clear blockages, so we do as they ask.
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- Also Known As:
- Phuket Graceland Hotel Patong
- Phuket Graceland Resort And Spa
- Phuket Graceland Resort & Spa Patong