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“Been there before and will go again” 4 of 5 stars
Review of Phuket Graceland Resort & Spa

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Phuket Graceland Resort & Spa
4.5 of 5 Resort   |   190 Thaweewong Road | Patong District, Amphur Kathu, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #96 of 285 Hotels in Patong
Geelong
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Been there before and will go again”
4 of 5 stars Reviewed August 27, 2013

My wife and I have stayed at Graceland three times previously. We go to Graceland when they have good deals. This time (August 2013) we booked into the new section (room 8114) which has rooms with pool access via a full-width spa. This is very awkward to enter and exit (for 72+ year-olds anyway) as it has a sloping surface with no steps. The room itself was great; new, spacious and well-maintained. However the difficulty with the pool access prompted me to ask management to move us to a room with better pool access, preferably to one on the other side of the pool with full-width steps (odd number rooms 2611 – 2819). I stated that we didn't want a refund.
They very promptly and courteously upgraded us the same day to a palace of a room (8528) in Building 5 above the Sunset Restaurant, first floor (second floor in their terms) which had direct access to a long pool in front of the adjacent rooms, at no extra cost. The only problem was the long walk from the pool deck to the front door (joke).
The buffet breakfast is reasonable and the choices plentiful. There are nearby facilities in the side lane for massages, an English-speaking pharmacist and Eden mini-mart for milk (we despise coffee creamers) and beer. We always patronise tuktuk drivers Mr Woody (and brother Mr Charlie) opposite the front entrance opposite the beach because they are honest, reliable and very reasonable. Woody always under-quotes us for trips so we always pay him more, because he is worth it. They have a minibus for longer trips/more passengers.
Many guests (my wife and I included) came down with gastro for 24 hours while we were there; it was a common topic at breakfast. The pharmacist was very helpful; I guess she sees a lot of it. Never had it any other time in Thailand, and have no idea what caused it.
When we registered they gave us drink vouchers for the Belgian Beer Restaurant, new since we were last there two years ago. The cocktails we ordered were pretty much alcohol-free, so I wouldn't go there again. We had to hand over the vouchers when ordering, so maybe they cheapskate on complimentaries. Good live music with an attractive and talented singer but too loud for me.
We only used Room Service once, for lunch; it came within 15 minutes and was excellent and not expensive at 320 THB (about AU$11.00) each.
While we were there the majority of guests other than Australian seemed to be Korean and Russian. They have a free library for guest borrowing, although the majority of books seem to be in Dutch or German; They record borrowings but don't track them. I donated four of mine and (naughty naughty) took one of theirs home. This is also where you sign up for wifi, which at 300 THB for a week is not cheap, especially with so many offering it free. There is free wifi at the far end of the lobby, but slow with so many using it.
This hotel is very timid in advising guests re toilet use; they want guests to use the spray at the side of the pan, then to dry oneself with the toilet paper and place it in the bin before flushing. The sign says not to put trash in the toilet. Well, who would know they mean toilet paper? This is most likely because they have an extensive sewage treatment plant and biogas generator which could choke on the paper. On previous occasions, I have seen plumbers undoing pipes to clear blockages, so we do as they ask.

Room Tip: If you want a ground floor room with direct access to pool with full-width steps, book odd number ro...
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,483 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
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English first
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 25, 2013

The reason we decided to stay here was because there was a deal for staying for 10 nights and pay for 5. I would've happily paid more and stayed somewhere else for the following reasons.
1. Patong is not the most hygienic place in general and this carries over to Gracelands. The buffet breakfast area was dirty and poor quality, as was the general cleanliness of the resort.
2. The rooms were old and not very clean. Dust, dirt, and sand all over our feet making wearing the very cheap paper thin slippers a must. The verandah was covered in cigarette smoke/dust and the smell from the corridors was a mixture of sweat, cigarette smoke,wet mop and industrial cleaner.
3. The resort is located next to a cemetery and the closest place worth eating at is a far walk (20-25 minutes in Phuket heat is not great). Getting a good night sleep is not easy as the firecrackers on the beach, noise from the room next door (normal speaking was audible), and general car noise from the road was unacceptable. The room service food was also disgusting.
4. By far the most significant reason not to stay at Gracelands is the very rude manner in which the resort staff treat the guests. It is very commercialized, and when asking questions or making queries, the staff were very short, unhelpful and were simply not interested in helping us. Even simple matters of asking what the best massage/spa locations were resulted in a response of; "Many around". One particular reception staff on the day of our check-out was not afraid to hide that she was having a bad day. There was also no where to leave luggage securely after checking out (They expected to have the luggage to sit around in the big lobby with many entrances unattended for however many hours with only CCTV, anyone could easily walk in and take/open up bags), and as soon as we had paid for the room services, the staff refused to help us with bags (We had to push around the trolley ourselves as it was just left sitting in the middle of the walkway. We asked if there was anywhere more secure and the staff just pointed in a general direction inside the lobby and said there were CCTVs). Keeping in mind we were polite our entire stay because we wanted to keep an open mind and give the resort the benefit of the doubt.
On a final note, the management of the resort made us feel like numbers, not guests. I do not believe it was simply a cultural difference as we stayed in a very welcoming and friendly hotel in Bangkok.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed August 25, 2013

i went with my friend and stay there for 5 nights, it's amazing resort,quite, big clean. but we faced problems with the room that have access to the pool, because of the Mosquitoes. But in overall it was one of the best moments i spent it in my travel life.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 22, 2013

We have just returned from 8 nights stay at Phuket Graceland Spa and Resort (Gracelands). It is supposed to be the wet season in Patong, Phuket, but we struck it lucky with a total of about 30 minutes rain over the time we were there and most of that was on one early afternoon. We sat the rain out in a beachside cafe having a late lunch.

Our room was on the third floor in the newer section of the resort, overlooking the very long free form pool. While it was not 5* it was very comfortable, large, well lit, the air con functioned beautifully, had a huge bed to die for and large bathroom, all well maintained by the house staff. One feature of the bathroom was the 'rain shower' incorporated into the shower recess, a bit water wasteful, but nice to be poured on! The room security was fine and the electronic card worked every time. The lift was reliable and worked quickly, it needed to as the heat and air flow in it was not too good. There was some noise intrusion from the adjoining room, mainly walking/movement related, probably caused by the hard surfaced floor.

Breakfasts were adequate with a reasonable variety, although the selection of cereals was poor. The omelette - perfect size and delicious. The pancakes, when warm, were not too bad either. There are two breakfast areas, the main one became very busy and was very 'cafeteria' like. After discovering the Sunset Room did breakfast there as it was much quieter. We ate in this restaurant twice in the evenings having just a main meal, both times the meal was fine and well presented and included rolls. The overall menu was reasonably extensive. A small criticism - Wait staff sometimes a bit over anxious to take your order and to remove used plates.

Reception staff were reasonably helpful, but the English was not as clear as it might have been seeing that the resort appears to have a majority of English speaking guests. An Internet voucher for 6 hours is provided on arrival. The voucher cannot be used over say 6 x 1 hour sessions over several days, it has to be used basically within 24 hours of the first login. More flexibility with this would be an improvement. There is a free wifi area in the hotel lobby.

The pool was great, very clean and maintained each morning. Water temp m'mm a bit warm at times for being really refreshing. Room service available to the pool, although did not avail of this, but others obviously did. Ladders for getting out of the pool could have had an extra low rung.

House and maintenance staff got about on bicycles amusingly signed to the applicable function. Yes there is a building site out the back, but noise was not really noticeable. This site provided a great opportunity to view OH&S Thai style - or lack of.

We did not try the in-house massage/spa facility, after an initial enquiry and being given a price, when we returned to make a booking the price had changed upward. The massage place in the street basically at the front of the hotel was excellent.

While we 'heard' a few unkind things about Gracelands from other guests, overall we found the resort to be more than adequate for a first time relaxing and enjoyable holiday break in Phuket.

Room Tip: The newer section is most likely the best area, although it is understood some older rooms have been...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 of 5 stars Reviewed August 21, 2013

This hotel is overpriced for the quality of the rooms. The rooms have a rundown and dirty feel to them, especially the bathrooms. Reason why I mention rooms in plural is because we were moved from one room to another and they were both of the same poor standard. The staff are not that friendly and will do the minimum in order to assist you. After checking out at reception and having left the premises, we were help up by hotel security from across the other side of the street while they confirmed with reception that we weren't doing a runner even after we told them that we'd checked out. Not sure how they thought this was the case given that the room was prepaid through lastminute.com and given the fact you’ll be required to left a large cash deposit or credit card number when checking in. We do not recommend – stay somewhere else.

Room Tip: Stay at the Orchidacea Resort in Kata. Very nice clean rooms, well maintained gardens and pool, nice...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2013

Went with my girlfriend and as a 19 year old was pretty nervous.
Unbelievable service, the people were lovely and the room was very decent for a lovely holiday! Plenty of tv channels and close to everything. The pool and stay was magnificent!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 20, 2013

Actually quite enjoyed it here, weather not grt but we knew it was the rainy season, stayed in sunset wing and room nice big and clean with balcony overlooking pool bar. Building site behind but never heard any noise, day or night. Contrary to earlier reviews, found bed very comfortable. Watch out for the mysteriously appearing different brands of water bottles in room... These you have to pay for although no signs. Dinner ok, grace grill quite nice. Good 7/11 up alleyway for beer and drinks, laundry. Breakfast ok though wouldn't want to be there in peak season. As a couple of others have mentioned... 2 of us got severe stomach probs a day after moving on, impossible to pinpoint cause but......? Anyway, all round a nice stay away from seedy patong proper

Room Tip: Get breakfast early before the crush
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phuket Graceland Resort & Spa

Address: 190 Thaweewong Road | Patong District, Amphur Kathu, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Patong
#21 Top resorts Hotel in Patong
#34 Family Hotel in Patong
#36 Spa Hotel in Patong
#38 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Phuket Graceland Resort & Spa 4.5*
Number of rooms: 600
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Also Known As:
Phuket Graceland Hotel Patong
Phuket Graceland Resort And Spa
Phuket Graceland Resort & Spa Patong

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