The location is very quiet, up the hill away from central Patong Bay. You must be prepared to use a motorbike or hire a car to get the freedom; otherwise you have to wait for the hotel bus to take you to the town centre. There is one every hour only. If you walk, it will take you 40 minutes going up in heat of 30c!!
When I arrived, the two rooms were double booked, so we had to go to another hotel with bad rooms for the first night. The next day, they made us wait for nearly one hour to go back to the original hotel even though we asked where the taxi was 4 times. When we complained that we had waited one hour for the taxi, the response was, "would you like to check out now?" - very friendly!
There is no pool bar. Even though it is advertised, it is closed due to staff shortages or so they say. The pool is small and suitable for kids or just cooling off.
In the evening, wear mosquito repellant or you will get bitten badly!
The hotel rooms are nice but rooms are not thoroughly cleaned. They are mean on soap, toilet paper and bottled water. I had to ask for it.
When making a comment to the manager about these problems, the answer given was "this is a 2 star hotel, so if you want 5 star service, you should move to a 5 star hotel". Interesting comment, but I knew it was 2 star and all I wanted is what they advertised on the web site.
This place could be great, but the attitude is certainly not one of "smiling Thailand".
I even wasted a day when hiring their motorbike. The lock broke on the bike and it took me 2 hours to try to phone the hotel. They would not answer the phone. There was no number to call on the bike. Eventually, my friend went on his motorbike to the hotel to get help. We had to lift the bike onto the bus and go back to the hotel. It took 5 hours. No apology and no refund for the bike used that day.
To conclude, if you want peace and quiet from the "Bangkok by The Sea" resort below, this place is heaven, but be prepared for a bad and unhelpful attitude from staff. There are other much nicer places, so put this one at the bottom of the list when choosing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.