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“excellent hotel” 4 of 5 stars
Review of Banthai Beach Resort & Spa

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Banthai Beach Resort & Spa
4.0 of 5 Resort   |   94 Thaveewong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #31 of 278 Hotels in Patong
Bengaluru (Bangalore), India
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“excellent hotel”
4 of 5 stars Reviewed November 10, 2013

Perfectly located resonably priced and warm guests.
This hotel is good for people looking to stay close to bars, resaturants and traffic.
People looking for quiet stay should stay away from this hotel.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Sydney, Australia
1 review
4 of 5 stars Reviewed November 9, 2013

Banthai was an excellent location, right on the beach, a 5 min walk from Bangla Road, good restaurants and pubs and markets.

The hotel room was clean and well maintained. All of the staff were extremely friendly. With 3 pools to choose from there was always an available beach chair.

There were 5 restaurants to choose from in the complex. For some excellent margaritas head to Coyotes Mexican restaurant, which is part of Banthai.

Don't get the buffet breakfast, there are cheaper places with better food (both local and western).

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 8, 2013 via mobile

The hotel is perfectly positioned in Patong close to beach, nightlife and shops (therefore save a fortune in cabs! ). Yet once in your room not a sound to be heard. Fabulous ambience and very chic communal areas. The staff very helpful and friendly. The rooms spacious with all amenities. Very comfy super kingsize bed! Hotel supplies toiletries, dressing gowns, umbrellas, flip flops, beach towels and beach bag. This of course saves loads of baggage weight. Breakfast was superb everything you could think of and more. Pools were beautiful with plenty of sun beds. HOWEVER big problem the pool area was running alive with rats! We had ground floor deluxe room that opened onto the pool and we watched the rats running around the pool edges at night and even saw them running from the water feature during the day. Surely this could cause diseases if peeing in the pool! Please hotel manager you have a wonderful hotel get a grip on pest control to save your reputation.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bremerton, Washington
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 6, 2013

Stayed here during a port call while on deployment. The hotel was beautiful. Rooms were very nice. Probably smaller than what people are accostomed to in the U.S. but I had no issues with it at all. Hotel staff was very friendly. There is a bar downstairs and also a very nice pool with a bar. The location is excellent as it is just one block off the beach. Within very easy walking distance of anything of interest in the Patong Beach area. Lots of good food and scenary close by.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Heidelberg, Victoria, Australia
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 5, 2013

I stayed at Banthai in June with my family, I found the Resort lovely & Fantastic to go back to the cool room after a hot day! After a mix up after arrival about our breakfast booking, everything went fine, the staff were lovely & made you feel at home.
I must say I had the best 11 nights sleep I have EVER had, Beds are Awesome!
The only issue I had was the wifi, it was only included in the pool room, so I had to pay for it, I think it should be included in any room for the money you pay!
Would stay again if in Thailand again

Room Tip: If you want free wifi, stay in pool room
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 5, 2013 via mobile

Booked at the start of the year with a group of 8.
Requested and paid for poolside twin rooms.
Numerous emails to and fro confirmed this.
Arrived at hotel at 10 pm, after traveling all day.
Initial issues: Only 2 of the 4 rooms had twin beds, and the rooms were not together. So sorry was the excuse. Group not happy.

Room 1108 was ours.
Noted funny smell on entering room.
This smell intensified as the night progressed, smelt like sewerage through the Airconditioning, and made the 2 occupants cough all night, have no sleep and feel unwell. As I am asthmatic it was dreadful.
Conversation held with dirty manager next morning: suggested putting some "chemicals" through the aircon. I was not happy to stay in the room, and we were told we could be moved at 2pm. Not near our friends, of course. Asked to pack our bags by 9am, and vacate the room so it could be treated.

We returned at 12, and the room was untouched. We could not use it, the smell remained, and when we had to stay by the pool and wait till 2pm for our new room. Our Wifi was disconnected, and we were unhappy.
Numerous conversations with staff and the duty manager occurs until we eventually got into our new room at 4:15pm. We could not use our room, or the amenities we had paid for all day.
Room 1108 was never treated, and new occupants in their by 5pm -I hope their lungs managed better than ours!

We spoke of our displeasure with several of the duty mangers, requesting a refund of the first night. Instead we received a fruit basket -thanks.

At the end of our stay we again spoke with another duty manger. She noted that our concerns had been documented, that she had been unhappy with how her staff had managed our issues, and apologized. We again requested a refund of the first night, to no avail. She stated this was not possible and we argued that we could not use the room so should not have to pay. She offered some vouchers for our next visit- really!
As if I would stay at this establishment again.

I have travelled to many places around the world, and never experienced such bad customer service. While the surroundings of the hotel and pool area are lovely, my view, and those of my friends was tainted by the terrible management of our experience. 2 weeks later and I am still treating an awfulI lung infection and am off work, so wonder what nasty bacteria were coming through that Airconditioning unit.

Shame on you Baan Thai.
Shame...

Stayed October 2013, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 4, 2013

The Banthai hotel is located in a good position in Patong. Only a few steps from the hotel and you'll find the hustle and bustle of busy Patong bay with all the usual restaurants, Thai, European and Japanese. The beach is also just across the road so it's location is perfect for entertainment.
The hotel itself is rated as four star but this really is incorrect. It reminds me of a Butlins holiday camp from back in the fifties!! The rooms are definitely not special and the breakfast lacks quality and taste. In fact it's much more than disappointing.

The hotel charge for wifi, I think it's 100 baht for an hour and 400 for 5 hours. All hotels should include wifi as standard in my opinion.

The staff are generally good but most Thai hotels have friendly staff

I can't understand why other reviewers rated this hotel a excellent or even good because it simply isn't that great.

If you want to feel as though you are in a luxurious resort that is also four star I would recommend staying at Centara Villas a few miles away, it's much better quality and you actually feel like you're getting a good experience. The surroundings are beautifu.

Overall I'm very disappointed with the Banthai.

4 star used to be luxury but now I think 5 star will be the only option in future.

  • Stayed November 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banthai Beach Resort & Spa

Address: 94 Thaveewong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Top resorts Hotel in Patong
#12 Spa Hotel in Patong
#14 Luxury Hotel in Patong
#17 Romantic Hotel in Patong
#27 Family Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Banthai Beach Resort & Spa 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Banthai Beach Resort And Spa
Banthai Beach Hotel Patong
Banthai Beach Resort & Spa Patong, Phuket

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