When we arrived here we were excited as it was a new resort, at first we were shocked they wanted a $7000 baht deposit for our stay, the room was great if you like to watch tv that looks like its never been tuned in, the wireless internet is almost non existent and slooooow.. the concierge staff were excellent Jacob, Tony and Son you guys were great and helpful and spoke English!! and were lots of fun
The reception staff were not helpful and could not understand English which was a surprise for such an upmarket resort!! we had drinks at the splash bar were we were greeted by a Rat! yes a Rat!! but the staff didnt bother too much and laughed about it, as it ran past..
The buffet breakfast was average served cold coffee and the food was more aimed at asian cultures,
The resort is on the side of a hill and has a steep driveway and would be helped if they had a shuttle bus running up and down as it is a fair way from the bottom to the top.
when we went to check out we were told we would have to wait 2 weeks for our $7000 baht refund to be returned, mind you we were not told this when we arrived and we were upset ( lucky we did not need it to get home!!) and the reception staff were just too rude to mention.
we wont be back to this resort
Dissapointed is not the word
- Official Description (provided by the hotel):
- The Senses Resort offers a unique ambiance of relaxation, with supremely comfortable accommodation creating a haven of tranquility and wellbeing. With stunning views over the city and azure-blue Andaman Sea beyond, the welcoming resort is an ideal respite for romantic couples and families to unwind and be pampered, yet is only a short distance from the gorgeous tropical beach and colourful streets that Patong is famous for. ... more less
- Reservation Options:
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- Also Known As:
- The Senses Resort Patong, Phuket