i have booked a day trip through the Phuket Travel Company, the website is http://www.phukettravelcompany.com
i rate this is poor due to:
- when we going to Monkey Beach, because of the sea level problem, the speedboat cant approach to the beach and it stop at far from the beach and on the coral area, but they still asked us to snorkelling at the area and eventually many of ppl get scratch/injured by coral in the sea, my brother was bleeding on the leg, my mom scared and just stay on the speedboat, i felt this is really unprofessional.
- the speedboat we use that day the engine maybe got problem and it keep making out many smoke every time when start the engine, it take about 10-15min to start the engine, we are sitting behind the boat hence this is make us felt smelly and uncomfortable when breathing.
- they not restricted every one to wearing the safety jacket, i felt this is not safe for everyone.
- for the instructor and the other staff, they are friendly and overall is consider good service but just the issue that i have mentioned above need to be improved.
i am feeling sad because my mom said never outing for sea activities in the future because of this bad experience, this is her first and last time for sea activities. i hope it will be more considerate to customer needed & safety.
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