I was recommended to this tour agency by the taxi who took us from the airport to our hotel during our travel from 23/3/13 to 27/3/13.
We booked Phuket Fantasea for 2 adults and 2 children with them as they were cheaper compare to other tours. We we dropped off at the entrance by the driver without being told that we have to obtain our tickets from the counter. My parents who made the booking through Phuket Easy Tour was showed to the ticket counter by the driver! Thumbs up Phuket Easy Tour. On the return trip we were dropped off on the road side to walk to our hotel at Holiday Inn Phuket despite seeing we were travelling with two sleepy your kids.
We also booked an airport transfer from them to the airport on 27/3/13 as our flight was 10.30am Thailand Time. We called the tour agency Director Romee Laerae on 26/3/13 and was given assurance that the driver would pick us up at 7.30am. To our dismay, the driver did not turn up and we were lucky that the Holiday Inn Concierge manage to arrange a taxi for us within 5 minutes. Otherwise , we would have been late for our flight home.
Never book any tour from Phuket Tours & Travel which is located at 34 Rat U Thit 20 Pee, Patong, Kathu, Phuket. DO not be conned by their courteous and cheap tours only to experience unreliable and uncaring treatment.
Phuket Easy Tour was more reliable and caring towards my elderly parents who booked the Phuket Fantasea and airport transfer through them.
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