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“Eco-Green Family Good Budget Hotel” 4 of 5 stars
Review of Holiday Inn Express Phuket Patong Beach Central

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Holiday Inn Express Phuket Patong Beach Central
3.5 of 5 Hotel   |   8 Hatpatong Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
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Ranked #19 of 278 Hotels in Patong
4.5 of 5 stars 580 Reviews
singapore
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Eco-Green Family Good Budget Hotel”
4 of 5 stars Reviewed March 16, 2014

Our family of 9pax spent our annual year-end get together in this pleasant, clean and well run
hotel which is just 7min walk to Patong Beach.

Very impressed with the well organised front desk that double as a coffee house run by 1 set
of staff. When you step into the lobby, you enjoy the fresh breeze without airconditioning. Check in was quickly settled without much fuzz. We were given 4 connecting rooms on the 1st level which is again without aircon.

Rooms were clean, bed was comfortable with 2 types of pillows. Kettle, 2 bottles of
distlled water and coffee/tea/sugar/creamer satchets were provided.Toilet was well organised
with usual toileteries and it's door closes in when you shower and opens out to keep out aircon.
Lightings were bright. There was a balcony that faced a garden. Housekeeping staff were
quick and easily contactable.

American breakfast were provided as early as 0700hr and came with good selection plus
fresh bakeries items. 4 types of fresh fruits were available. We were satisfied with these.
We need to highlight the good service provided by the attentive duty staff who were ready to
help.

Access to town and Patong Beach were convenient with walking distance to shops and eateries
on front, back and adjacent streets. Taxis were waiting opposite the hotel so we did not have to
wait or book transport.

We all felt that money were well spent staying here. We will readily recommend friends travelling
to Phuket to stay here.

Room Tip: Stay on ground floor to get access to surrounding gardens and pool.
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, March 23, 2014
Dear “suyt”

What a beneficial and extensive review of our Holiday Inn Express Phuket Patong Beach Central. There is not much more to add than just to say thank you for your great review.

Pease let me know if you planning another family trip to Patong to enable again to allocate the interconnecting rooms.

Stay Smart with us!

Sincere regards
Dominic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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580 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Bengaluru (Bangalore), India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2014

Good budget hotel for travelers who are looking to stay near the Patong Beach commercial area. Accessible to lot of places. Service is as you would expect from any budget hotel. Breakfast menu spread is not good and only limited items they serve.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, March 13, 2014
Dear “Nitin6682”

Thank you for your review and understanding our Holiday Inn Express concept where we offer great value for money as a select service hotel in a beach resort location. In our rates the Express Start Breakfast Bar is included same as the WiFi to stay connected with family and friends. Being a select service hotel we do not offer service such as bell boys, stocked minibar, Lunch and dinner restaurant, room service, kids club and Spa service. All deliveries you get in a full service hotel but there is a big price gap between us, as we are saving those costs and passing them on with great rates, just across the road in less than 2 minutes to the beach. 5 minutes to all Thai and international Restaurants. 10 minutes to the entertainment precinct and 15 minutes walking distance to JungCeylon shopping Center.

Our Express Start Breakfast Bar offers four hot dishes such as the daily changing rice soup, fried rice - , an egg dish - and a sausage dish. On the cold selection we have the three cereals’, 3 cut fruits, 2 whole fruits, salad bar, 2 different yoghurts, bakery selection with danish’s, muffins, bread rolls and croissants and white & whole meal toast. 3 juices and coffee, tea, chocolate and mocca as hot drinks. A lot of our guest like the “Grab & Go” concept when they go on tours to take the breakfast conveniently with them when they board the tour buses.

Stay Smart with us!

Sincere regards
Dominic
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Kuta, Indonesia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 11, 2014

Thank you a great stay. The hotel is a great concept and works well.
The basic breakfast is adequate and is a great start to the day. The room design and bathroom work well and has everything needed for a comfortable stay. The only negative is there is only 1 chair on the balcony. The pool was a great size and if you were lucky enough to get a pool lounge it was a bonus. i was quite funny seeing some guests putting towels on the lounges in the morning and then going out for the day, to return later. Overall a great stay.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, March 13, 2014
Dear “dingodog1966”

It was a pleasure having you with us and thank you for your review and appreciating the hotel concept. We offer great value for money in a fantastic location in Patong. We only offer what you need and nothing else. We take you comment on board with one chair per balcony and amused you taking it with humor from people reserving their lounges. This is typical resort behavior which we are not. You see as well more people coming for a refreshing swim before they head out again and not staying all day at the pool.

Please let us know when you make your way back to Patong and do not hesitate to contact me directly if I can be of any assistance.

Stay Smart with us!

Sincere regards
Dominic
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Quezon City, Philippines
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 9, 2014

Stayed last February 19 to 22 with my niece.We got the high floor we wanted with a view of the pool and hills.However, the bathroom has bunch of flies.Since we arrived in the hotel at 11:00pm I complained the flies the following morning.There was immediate response and we were transferred to another room.One can of pringles,2 bottles of minute maid orange juice and 2 cans of coke together with a note of apology were sent to our room.The manager called us to say sorry for the inconvenience.The hotel is walking distance to the beach, very safe to walk, near 7-11 and its location is more quiet.Bedsheets are clean,pillows are very soft .Breakfast is ok..May I suggest that Thai dishes be included in the breakfast .Lobby is huge, the fresh air surrounds the whole lobby,pool is big for kids and adults.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, March 10, 2014
Dear “acropolis”

Thank your for taking the time to write a review for our Holiday Inn Express Phuket Patong Beach Central. We apologies for the inconvenience you have experience in your first room and glad the team has reacted immediately on it to get it resolved.

Our hotel is in a great location where you are just across the road to the beach and have multiple restaurant dining options around us. Shops and malls in all directions and there is a never a boring minute in Patong with all the options you can do from adventurous activities, cultural Thailand or just enjoying the nature of Phuket and the national parks.

Please let me know when you are planning to come back to Patong and we can assist you with your booking.

Stay Smart with us!

Sincere regards
Dominic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 9, 2014

Staying at Holiday Inn Express Patong for 14 days. The concept of their "express" suits here nicely. Area is full of restaurants so hotel stays calm without night time hassle with own bars. The standards of hotel is high. It is a brand new and modern with reasonable price. Nice area with just beach side location. A few minutes walk to Bangla, restaurants and shopping. Special thanks for very polite employees! Smiling, polite and helpful. (Extra thanks to a man at the desk, Satxxxx?, very pro) . Rooms are really nice, even if they are not very big. Efficient aircondition and all equipment U need. A few hints to the management. Use also library at breakfast rush times. It is empty at mornings including its 30 seats... Although the hotel is brand new, some purple and grey walls could be painted once more. Also - put some more sunbath chairs more at the pool area - often at afternoons all the seats are occupied, or at least covered with towels. Summary - very nice hotel, grat location, very polite employees, abdolutely worth of visitng. Warmly recommended.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, March 10, 2014
Dear “Pekkakorhonen”

Appreciate you taking time to write a great review for our Holiday Inn Express Phuket Patong Beach Central. Yes I agree, our brand fits greatly in to Patong. We have a great location offer Express Start Breakfast and WiFi included in the rates for a great start in the morning and as well to stay connected with the ones who could not join you on your break. We offer great sleep experience with our soft and firm pillows and adding to this thank your for highlighting the great team service delivery.

The library room is set up and available every morning, with the condiments set on each table and some guest are making use of it for a quiet relaxed place to start their day. Before the rain season we are starting again to re-do all the façade to ensure the hotel is as nice as it was on the day we opened a year ago. There will be no guest impact for the façade but you correctly highlight our focus for the next months.

We look forward to have you with us again and please do not hesitate to contact me directly if I can be of any assistance for any future booking.

Stay Smart with us!

Sincere regards
Dominic
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Manila, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2014

My husband and I enjoyed so much our stay. We loved our room, surrounding was beautiful, quite relaxing to look at, great facilities and amenities, the staff were friendly. Location was great too as Patong beach and malls are near by, pretty within walking distance. We would definitely recommend Holiday Inn Express Phuket Patong Beach Central to friends and family that will plan to visit Phuket. We'll also definitely going to stay there again when we come back to Phuket.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, March 13, 2014
Dear “leelou627”

Appreciate you taking time to write a fantastic review for our Holiday Inn Express Phuket Patong Beach Central and passing on your recommendation to your friends and family.

Thank you very much for your great note about my team’s service delivery and the great location of our Holiday Inn Express Phuket Patong Beach Central. Everything is close by and we just have a new shopping market around the street corner from our hotel with plenty of stalls to spend a good afternoon browsing through.

Please, let me know when you are coming back and do not hesitate to contact me directly if I can be of any assistance.

Stay Smart with us!

Sincere regards
Dominic
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Sydney
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 9, 2014

This hotel is almost new and even though it is off the beaten track it is only a short tuk tuk ride to the action. The staff were fantastic and very helpful.
I have stayed at 5 star hotels in Phuket and would rate the accommodation and service at this hotel better in some cases all be it very basic.
Even though restaurant only does a basic breakfast which is included, many eating options within a short a distance away.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, March 10, 2014
Dear “777Raymond”

Thank you for your great review and appreciate your great comment about our service levels.

We do not mark ourselves as a five star hotel but are always flattered when we get great reviews for our team delivery. We offer everything you need and nothing you don’t.

Our Great room caters with the Express Start Breakfast Bar and for lunch and dinner we have so many choices around our hotel that we decided not to operate a hotel restaurant. We have the Mam café just around the entry which offers great Thai and international dishes and further down to the beach there is just one restaurant after the other.

Please let me know when you are planning to come back to Patong and we can assist you with your booking.

Stay Smart with us!

Sincere regards
Dominic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Phuket Patong Beach Central

Address: 8 Hatpatong Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Patong
#13 On the Beach Hotel in Patong
#18 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Phuket Patong Beach Central 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Smart International Hotel in Phuket Patong Beach.Holiday Inn Express Phuket Patong Beach Central is the smart choice for savvy leisure travelers, providing a relaxed, affordable and hassle-free stay all the time. Located adjacent to Patong Beach, Phuket's most popular and well-developed beach, we are within walking distance to a hub of shopping, dining and entertainment options. We are just a short 45 minutes drive from Phuket International Airport and 15 minutes from Phuket Town.Kick-start your day with our Free "Express Start" Breakfast and stay connected with free Wi-Fi throughout the hotel. Enjoy our high-quality bedding, shower, balcony and swimming pool experience to recharge after a day of leisure activities. You can have a restful sleep on our comfy bed, away from the noise of Patong's nightlife.The hotel features 277 brand new rooms with easy access to the beach or laze by our pool for ultimate relaxation. Our rooms are well-designed for everything you need for a great stay. Have an invigorating shower with our high quality bathroom equipped with a 3-head massage showerhead and a restful night with international standard bedding including 200 thread count sheets, duvet, a choice of soft and firm pillows.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including Jungceylon Shopping Mall, Patong Promenade and Beach Road Shopping. Value added benefits include Express Breakfast & complimentary Internet in each room. Consider becoming a Priority Club Rewards member to earn points towards free hotel stays, retail certificates or airline mileage. ... more   less 
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Also Known As:
Holiday Inn Express Phuket Patong Beach Central

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