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“Undoubtedly it's the best place to stay...” 5 of 5 stars
Review of Holiday Inn Express Phuket Patong Beach Central

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Holiday Inn Express Phuket Patong Beach Central
3.5 of 5 Hotel   |   8 Hatpatong Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
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Ranked #19 of 278 Hotels in Patong
4.5 of 5 stars 579 Reviews
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Undoubtedly it's the best place to stay...”
5 of 5 stars Reviewed May 31, 2013

Right now I'm writing this review from the hotel itself. Xtremely courteous staff, cozy and neat rooms, dot on the beach location, of course found a bit problem because of being pure veg as only bread, fruits and vegetables is all we could have for breakfast. Kids also had some corn flakes and yummy yoghurts. Finalized this hotel after searching on this site only that's y posting this. OVERALL I WOULD SAY MADE A WISE DECISION END OF THE DAY...don't go anywhere..just come here

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, June 3, 2013
Dear “Vimlesh”

Thank you very much for your great feedback of our Holiday Inn Express Phuket Patong Beach Central.

We take your comments for Vegan breakfast selection on board and we are continuous reviewing our offering and adjust and change our selection. We are very glad you like our team service delivery and our modern guest rooms.

We look forward to welcome you again in the near future.

Stay Smart with us!
Sincere regards
Dominic
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579 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Kuching, Malaysia
Top Contributor
102 reviews 102 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed May 27, 2013 via mobile

Great location. Clean & pleasant room. Excellent wifi! Gorgeous pools. Value for money EXCEPT for the reception staff.
I find that the reception staff are not as warm as I could at least expect. Sour faces greeted us on arrival and departure, as well as for each and every time we had to interact with them. I do not feel any warmth or genuine sincerity in the reception staff here. I actually asked one of the reception girls if I could find a public phone nearby. She said, no. Just a "no" and nothing else. Then I walked out of the hotel and voila! There was a public phone directly across the road! Talk about being helpful ! Even the guards were much more friendly! So much for service with a smile! I really hope that the management will do something about this.
There is one staff, though, who mans the tour counter. Now this person is friendly and helpful.
Breakfast is sufficient and edible. Menu does not vary much but can't expect much from an express hotel. Not too bad really, just despise the services from front reception, that's all.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, May 29, 2013
Dear “angie_j”

Thank you for taking the time to write such a great review of our Holiday Inn Express Phuket Patong Beach Central. We are thrilled that you enjoyed our great value for money in and fantastic location of Patong. It is unfortunate that you did not experience the usual friendly Thai greetings from our reception team and unable to answer your basic questions.

Please feel free to keep me as a point of contact when you are planning your next visit to our hotel as I would be more than happy to help you with your arrangements.

Thank you again for your very kind and positive comments – I will of course share this feedback with my team to ensure we deliver what Thailand is standing for the warm hospitality smile.

Stay Smart with us!
Sincere regards,
Dominic
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Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 27, 2013

We stayed there for 2 nights along with my extended family. It was a nice experience. I can gladly say the location was excellent better than the holiday inn which is more on the crowded side of the city, though close by. the rooms were good and the breakfast was fine. I will have to say there are very less option for vegetarians at breakfast. The hotel management needs to work on this. The swimming pool was small but good enough. We had to do a late check in as we wanted both the rooms on the same floor close to each other , there was a lot of waiting for the same, so during that time we had the massages done. Don't buy any deals from the travel desk at the hotel which is outsourced, its a rip off(gladly we checked the prices outside). The bed was excellent and the special mention of soft and firm pillow was good. Indian restaurant close by on the beach road.I also stayed at ibis Phuket and taking a print out over there was much easier as the printer was directly connected to the desktop. Could not find much difference between the two hotels though holiday inn was closer to the beach and the bed was excellent to sleep on.

Room Tip: vegetarians...don't expect much from the breakfast.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, May 29, 2013
Dear “mage_maximised”

Thank you for your great review and very happy you enjoyed our great location on the northern beach of Patong. It is indeed quieter then the southern part but you have everything you need just around the corner. This goes from all the different restaurants to the multiple tour shops, markets and convenience stores.

Many of our guests bring up the comfort of our great beds and the two pillows we provide per guest as a selection of soft and firm. Everyone has their favorite but the great thing I like most is that they are available as a choice ready when you wonna do a snooze and not wait for a pillow menu till it is getting delivered.

We look forward to have you with us again in the near future again.

Stay Smart with us!

Sincere regards
Dominic
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Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed May 26, 2013

Modern styled rooms with a affordable price... Pool was clear and hygiene...

hotel was is very near to most happening place in phuket - "The Patong beach", just a minute walk.....

Breakfast is complementary and was good mix of thai and continental food

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, June 3, 2013
Dear “coolTD”

Thank you very much for your great review and I appreciate you like our value for money proposition. We have an amazing location, just a stroll to the beach and a great variety of restaurants all in walking distance.

Please let us know when you are making your way back to Patong and we look forward to have you with again.

Stay Smart with us

Sincere regards
Dominic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 25, 2013 via mobile

Stayed here for one week. It is so bright and shiny and new and super clean! We weren't expecting so much for an "express" hotel but this place was such good value for money. We chose to hang out by the pool instead of patong beach which is literally across the road. Although right in the centre of patong party scene, we didn't hear a thing at night. Highly recommended!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, May 26, 2013
Dear “LilyEn”

Thank you for your great review and highlighting our value for money of our hotel in a great and quiet location in busy Patong. Glad you liked our new hotel and the pool area.

I look forward to welcome you back to the hotel in the near future.

Stay Smart with us!
Sincere regards
Dominic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2013 via mobile

The location is no far from the main Patong Beach.
Great bed and good selections of pillow! (soft and hard)!!
The concept is so unique with the great name where you could not feel like you are staying in a budget hotel...

Overall service can be better, at this point I have no comment!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, June 3, 2013
Dear “alvin1203”

Thank you very much for your great review and I appreciate you like our Express concept with value for money in an amazing location, great sleep experience and just a stroll to the beach and a great variety of restaurants all in walking distance.

Please let us know when you are making your way back to Patong and we look forward to have you with us again.

Stay Smart with us

Sincere regards
Dominic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2013 via mobile

Certainly lived up to the branding of IHG and Holiday Inn Hotels.

Apart from the power outage which happened twice and affected the whole of Patong, Everything else was fantastic.

Room Rates were affordable and definitely worth the price for the Holiday Inn brand.
Rooms were clean, compact and new.
Pool was conveniently located and had a fantastic serene feel.
Breakfast was sufficient, simple and "express" style.
Self Service Laundry was very useful and affordable at 100baht for wash and dryer each.
Though the team of Staffs were still new and growing, there were nothing short of enthusiasm in their service.

I stayed at Holiday Inn Resort on my previous trips, and I would say, though this is an "Express" and no frills version, we were not short-changed of any service and amenities.

Anything that we needed more can be obtained from Patong Shops. :)

Cheers!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, May 26, 2013
Dear “MarcusLeeCH”

Thank you very much for your great review of our hotel and understanding of the external power shut down affecting your stay. With the power outage for the whole southern Thailand, Patong has been very lucky to get the power back within one hour where certain areas of Phuket and southern Thailand had to wait for more than four hours! Even so our emergency generator provides back up for the essential lighting and power supply for more than a day I understand it does impact on your experience.

We believe in value for money for our guests and you highlight those points very nicely. Great location with value for money, free Express Breakfast Bar and WiFi. Great service from our housekeeping team and nice facilities with pool and convenient self-service laundry. A young team delivering these services and learning but I am very proud receiving feedback such as yours.

With the Holiday Inn Resort we have two different properties delivering great service for two different Patong experiences. Holiday Inn Resort for the full service family experience with Kids Club, swim up bars and great restaurants and the Holiday Inn Express for the adventures and independent traveler who likes great service but enjoys a great location to explore the area and in line with the Holiday Inn Express slogan “save here, spend elsewhere”.

I will look forward to welcome you again in the near future.

Stay Smart with us!

Sincere regards
Dominic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Phuket Patong Beach Central

Address: 8 Hatpatong Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Patong
#13 On the Beach Hotel in Patong
#18 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Phuket Patong Beach Central 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Smart International Hotel in Phuket Patong Beach.Holiday Inn Express Phuket Patong Beach Central is the smart choice for savvy leisure travelers, providing a relaxed, affordable and hassle-free stay all the time. Located adjacent to Patong Beach, Phuket's most popular and well-developed beach, we are within walking distance to a hub of shopping, dining and entertainment options. We are just a short 45 minutes drive from Phuket International Airport and 15 minutes from Phuket Town.Kick-start your day with our Free "Express Start" Breakfast and stay connected with free Wi-Fi throughout the hotel. Enjoy our high-quality bedding, shower, balcony and swimming pool experience to recharge after a day of leisure activities. You can have a restful sleep on our comfy bed, away from the noise of Patong's nightlife.The hotel features 277 brand new rooms with easy access to the beach or laze by our pool for ultimate relaxation. Our rooms are well-designed for everything you need for a great stay. Have an invigorating shower with our high quality bathroom equipped with a 3-head massage showerhead and a restful night with international standard bedding including 200 thread count sheets, duvet, a choice of soft and firm pillows.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including Jungceylon Shopping Mall, Patong Promenade and Beach Road Shopping. Value added benefits include Express Breakfast & complimentary Internet in each room. Consider becoming a Priority Club Rewards member to earn points towards free hotel stays, retail certificates or airline mileage. ... more   less 
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Also Known As:
Holiday Inn Express Phuket Patong Beach Central

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