I booked a 4 nights stay with taxi pick up from the airport early morning when my plane arrived. I emailed them after i received a booking confirmation about my early check inn and how to locate the driver in the airport. Never got an answer. After a 14 hours flight i landed in phuket airport at around 04:30 in the morning and looked for the pickup. After waiting for an hour for the prepaid pickup, i decided to arrange a new transport to marq hotel. I entered the lobby and it was dead quiet even after ringing the bell. 1 hour later a tired woman showed up and couldnt find the booking. I explained i was very tired after a long journey and asked for an early check inn as i write in my earlier mail. After 14 oclock was her response. I asked about the prebooked taxi and the mail i sent, but she didnt seem to know anything or care at all. I left the hotel in search for a friendlier stay. Very bad service.
- Official Description (provided by the hotel):
- The Marq Hotel is one of Phuket's newest and stylish establishments, catering to the modern lifestyle of vacationers the world over. Opening July 2012 join us in making your vacation memorable. ... more less
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- Also Known As:
- The Marq Patong, Phuket