We discover our last day in this hotel that almost 2000 US dollars had been taken from our safe. As soon as, we had discovered that our money had been taken we immediately complained at reception and requested to speak to the manager as we were obviously annoyed about our stolen money. We were told that we could not see the manager, have a refund to stay anywhere else or even an apology - nobody cared about the money that was stolen from our room. We knew very well that maintainence had been in our room. We were also aware that there is a key for workers to get into our safe without knowing the code. We could not believe that nothing was done, no apology and no refund. The receptionist even laughed at us at one point when telling her about our stolen money - it was disgusting!!
My advice - stay away from this hotel, it will ruin your holiday!
- Official Description (provided by the hotel):
- The Marq Hotel is one of Phuket's newest and stylish establishments, catering to the modern lifestyle of vacationers the world over. Opening July 2012 join us in making your vacation memorable. ... more less
- Also Known As:
- The Marq Patong, Phuket