We first visited this hotel in Jan 2013 when it first opened and couldn't wait to return. After our recent stay in Dec 2014 we won't be returning. This hotel really had so much potential! The views and design of the hotel are outstanding but the management is letting this property down. Since our last visit 2 years prior, the rooms and communal areas are suffering from serious wear and tear that no one is attending to. The maintenance is non existent. The staff are badly trained, very unprofessional approach to guests. By far the worst are the house keeping staff. We had continuous problems with them not making up our room, leaving dirty dishes in the hallways, providing torn and stained linen and towels. This aspect left a huge dampener on our stay and no matter the number of complaints, nothing improved. There is no attention to detail at this hotel which is what is needed.
It's a huge pity that such a magnificent property with so much potential is being ruined by lack of management. We found our stay to be a hassle and far from relaxing. Needless to say we won't be returning to the Avista.More
- Visit hotel website
- 1 (877) 859-5095
- Email hotel
- Free Wifi
- Free parking
- Pool
- Restaurant