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MGallery
$236
Booking.com
$236
Breakfast included
Algotels
$231
Fully refundable before Tue, Mar 26
Breakfast included
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Reviewed March 4, 2015 via mobile

The hotel has covered every detail in your stay, when you arrive they receive you with fruit and a beverage, someone brings your bags to your room, everyone is very helpful and give you great service. The ammenities are great, three different salt-water pools, game center, bar, mini golf, restaurant, virtual golf, etc. Great views of the sunset from almost any spot.
The rooms are amazing, and filled with technology, like controled room lights and a/c from a bedside control.
The rain-like shower is like nothing i have ever experienced!
Best spa ever!!!
The only thing we didnt like is the poor shuttle van to patong, yes its free, but is in the back of a very ugly truck, no air conditioning (at noon the hot humid climate is unbareable), you dont expect this extremely poor service from this great hotel.

Date of stay: March 2015
Thank JUAN LUIS R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection, responded to this reviewResponded March 6, 2015

Dear JUAN LUIS R,

Greetings from Avista Hideaway and thank you for sharing your wonderful comments with us.

It is always a pleasure to hear from guests who carry with the memories of a great experience. We are glad that you were satisfied with the resort facilities and amenities as well as our excellent service.

We regret that our shuttle bus did not live up your expectation. The complimentary shuttle bus does get busy during peak hours however; we do have private cars that can be hired from the concierge at a price for that comfortable travel.

Team Avista looks forward to welcome you back soon and assure you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2015

I along with my wife stayed at this property from 22 feb to 24 feb 2015. We had booked a garden facing Villa, so we did get only the garden facing.We loved their sea side Pool..the sun-set view from the pool was just amazing.The bar attender was also very good & well behaved.They have three pools so you won't find them over crowded.They also run free Shuttle bus services to Patong beach and was very useful. the only negative that i found was that they do not have a pvt beach or any beach very nearby but then u get a resort like feel...so it's ok. I must admit the ladies at the reception were very co-operative, we booked our trip to Phi Phi Island and were very late to take our complimentary breakfast n what a service!!! on a very short notice of less then 5 minutes we had two boxes full of fruits for us( since we are vegetarians) that we consumed on the way.A great thumps Up for your hospitality...The hostel also has lots of free in-house activities..although we missed them, but are really good.

Room tip: Rooms on the higher floors are better and avoid the rooms on the side where the construction work is going on
Date of stay: February 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Avinash1456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection, responded to this reviewResponded March 4, 2015

Dear Avinash1456,

Greetings from Avista Hideaway and thank you for sharing your wonderful comments with us.

We are happy to note that you liked the sea side pool. The pool has been strategically located to allow Guests to enjoy its beauty in seclusion where you feel one with nature. Our shuttle bus can also take our guests to the Paradise beach down the hill if which is lot less crowded than the Patong beach.

We are thankful for your acknowledgement of our service. At Avista each employee is selected on their ability to provide the highest level of guest experience and we are happy to note that we could live up to your expectations.

Team Avista looks forward to welcome you back soon and assure you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management

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Reviewed March 2, 2015 via mobile

I book this hotel via website. The photo gallery of the hotel website was look great, the also claim Best Luxury Hotel from Tripadvicer so That a why I am here.

Pool Villa with bad design, no sunlight , no sunbath deck, dark room, in door Chlorine pool, electricity went down all the time. One thing I like is the bed, soft and cozy bed thats only thing i can bear t sleep here, just for sleep. The most unacceptable is poor security, traveller must be aware of it.

The prices is very high comparing with my poor satisfaction. 15,000THB/night I could get better services and outdoor pool villa in Phuket.

Date of stay: March 2015
Trip type: Traveled with friends
5  Thank Wanrak N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection, responded to this reviewResponded March 4, 2015

Dear Wanrak N,

Thank you for sharing your feedback and my apologies that you did not enjoy your stay with us.

All our rooms are built to provide the maximum privacy and each has a design element from the details in the bathrooms to the tails of traditional Phuket boats which have been designed into the walls with modern lighting. Unfortunately, we regret that our room design did not live up your expectation.

We are surprised to note that you felt the excess of chorine in the private pool as all our pools are salt water pools.

Our hotel, like all hotels in Patong, gets its electricity supply from the main station and sometimes it can be erratic. However, we have back generators in the hotel which kick in to restore the supply and they take about 10 seconds to come on.

Please rest assured that our guest safety is our priority and we have 24 hours security guards patrolling the premises.

We are disappointed that your problems were not raised during your stay otherwise we could have solved them to your satisfaction.

We respect your opinion and thank you for bringing these issues to our attention.

Warm Regards,
Avista Management

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Reviewed March 1, 2015

Fabulous resort - my wife & I stayed here for 4 nights as part of our anniversary trip before venturing further north of Phuket. The staff are very attentive - couldn't do enough for you, the facilities are top notch and it seems a world away from trashy Patong. There is a shuttle bus that leaves the hotel every hour or so and takes 10-15 mins if you wanted to check out Patong or do some shopping at Jungceylon mall. Pools are great, buffet breakfast is great and the views are amazing. You won't regret staying here!

Date of stay: February 2015
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Jacob V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection, responded to this reviewResponded March 2, 2015

Dear Jacob V,

Greetings from Avista Hideaway Resort & Spa. Thank you for your excellent feedback and recommending us.

It is always a pleasure to hear from guests who carry with the memories of a great experience. We are glad that you enjoyed the ideal place for a perfect ‘Hideaway’ and were appreciated with our facilities, buffet breakfast and service.

Thank you again and we look forward to welcome you to spend many more of your anniversaries with us.

Warm Regards,
Avista Management

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Reviewed February 28, 2015

Stayed here while in Phuket on a trip to Thailand in January 2015. Upon arrival from the 1 hour flight from Bangkok & appx 30 - 45 minute transfer ride from the airport, my group & I checked in to this beautiful resort late in the evening. The concierge & front desk staff were extremely polite & attentive. Their welcoming attitudes & hospitality were appreciated. After being checked-in, we were driven to our respective rooms (which were actually upgraded by the resort) by golf cart, as the resort is located at the top of a hill and is quite vast (translation = lots of walking up stairs & inclines). Upon arrival to our Jacuzzi suite rooms, the décor was modern, luxurious, and clean, with the accommodations being private & comfortable. We decided to head out into town that very evening & was able to catch the last shuttle that the hotel provided; cab fare back to the hotel was appx. $9 USD for 5 people. The shuttle drops off/picks up at Jungceylon shopping area & from there, everything else is easily accessible by walking. The hotel also offers a shuttle to Paradise Beach which is 100 Baht (appx. $3 USD) to enter, but is a private beach & secures you a lounge chair & umbrella. Breakfast at the resort is well laid out with plenty of options. We only dined at the resort for our final evening's meal, for convenience, and prices were slightly higher (as was expected) than typical restaurants in town. We did notice that the steakhouse restaurant at the top of the resort had far more expensive prices than the main restaurant. There are 3 pools at the resort, all of which were clean and offered brilliant views. The resort's atmosphere is beautiful & the setting is ideal for romantics, in my opinion. This was an excellent experience & I would recommend this resort to anyone traveling to Phuket.

Room tip: Jacuzzi suites have private Jacuzzi on the balcony; pool suites have a private pool on balcony area
Date of stay: January 2015
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank psp878
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection, responded to this reviewResponded March 1, 2015

Dear psp878,

Greetings from Avista Hideaway and thank you for taking the time to share your impressions of Avista Hideaway

We are glad that you enjoyed the ideal place for a perfect ‘Hideaway’. Indeed, our location is our advantage as we are located on a hilltop just 5 minutes away from the hustle and bustle of Patong. Best of both worlds is how we describe the location of the hotel since you get a quiet time with your loved ones and also can take the hotel shuttle to Patong to enjoy the night life.

At Avista each employee is selected on their ability to provide the highest level of guest experience and we are happy to note that we could live up to your expectations.

Our breakfast is definitely one of the best on the island where Chef Tim and his team strive to give our guests a great experience everyday and we are glad you started your day in a great way. The menu prices of Sizzle restaurant is normally a bit higher than Vista restaurant as we have selected the best ingredients for the grill and we can assure you that you will experience the best of food and service for the price you paid.

Team Avista looks forward to seeing you back at Avista Hideaway on your next visit to Phuket.

Warm Regards,
Avista Management

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