My partner and I stayed a few weeks ago and to be completely honest, it was the worst part of our trip.
We 1st arrived and were told to sit down on the couch and someone world be with us as soon as possible. We waited for ½ hour before a young European lady came over to ask if we had had our welcome drink, which we had not. She stated that she would get these for us straight away, this never happened. After about 45 minutes of waiting around we were told our room was not available yet and we would have to wait an hour. They stated that if we wanted, we could go to the restaurant for lunch and someone would attend to us when the room was ready.
We made our way through the maze of stairs and got very lost as we were not directed or shown how to get there. When we attended to the resutrant there was only one table other than ours. We placed our order and my partner and I both ordered a fresh coconut as it was on the menu. We were told they had none (how can you not have coconuts in Thailand.) We then waited 30 minutes for our drinks to arrive (after having to ask what was going on with the order) and then had to wait an hour for our food.
After sitting in the restaurant, which I more a cafeteria, for 2 hours we had a feeling we had be forgotten about in regards to our room so we ventured up the thousands of steep stairs to see what was going on. We had to wait another ½ hour to get in our room. Once we got to our room. We were told our bags would be delivered in a few moments. 1 hour later we had to call to find out where they were, 20 mins later they arrived.
The rooms are nice, the bathroom is great but you have to close an annoying sliding panelled window every time you want to use the bathroom in private as its all open planned. Beds are lovely and very comfortable. If you are English speaking like us, there is ONE channel which is English speaking. And its American news.
While we were staying at Avista, we had some major issues with our air-conditioned. It was VERY loud and one night, very late, I walked down the hall to be met with a flooded hallway. All the walls were dripping with water. I called reception and had to wait a very long time for front desk to send someone. They arrived, took one look and told me they had to get the engineer. After waiting MORE time ( it was very late by this stage) the engineer came and all he could do was leave a filthy towel for a pool of water.
The next day at breakfast, which is an experience of its own, we were confronted by one of the managers who WE had to inform of the mishap. In a nutshell the told us that they would send an engineer to fix this but they did not know if he would be able to. When my partner asked if there was any way we could be moved to another room as the aircon is broken and very loud we were told NO!
Breakfast. Food is ok. BUT SO LOUD and busy. You have to hunt someone down to clean a table or get a coffee.
You have to prompt room service to clean you room a few times and still it doesn’t get cleaned.
Also, nothing is open. We wanted to book in to the BBQ restaurant that was advertised, but it was not open. We wanted to book into the spa for a treatment, but this was not open.
Also, before our booking I contacted Avista to make sure that the virtual golf would be completed on the date we were staying and we were guaranteed that It would be, but no it wasn’t. This was a major factor as to why we booked with Avista.
Honestly, you could spend ½ the money you spend Avista and get 100% better than what they offer. But keep in mind… this place has stairs. Millions of them, so if you have a disability , not the fittest person or just don’t want to go on a hike to get to a pool, don’t stay here, its HELL
- Official Description (provided by the hotel):
- Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more less
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- Also Known As:
- Avista Hideaway Resort & Spa Patong, Phuket