We stayed here as part of our Thailand trip this year.
When we first checked in the room we were given was in an awful mess, it seemed like no one had opened the door in a long time as the dust was thick, even in the cupboards etc.
I think this is mostly due to the fact that we had booked the day before and headed down from Pattaya.
It is no excuse and they should have checked the room before putting us in after it lying such a long time but the way we were treated because of this more than compensated.
We were upgraded to a pool villa room for our stay and the staff couldn't have been more apologetic, the manager approached us many times in the coming week to check that we were happy.
The hotel itself is nice and well kept, it is located right on the outside edge of Patong so is far enough away from the noise of the centre.
There are two pools, we only used the one that our room led on to but both were a good size and there ware always plenty of beds.
We only really had breakfast apart from the buffet at the Loy Krathong festival night but the restaurant seemed good enough to me.
The festival night was great, all the staff got involved and it was a fun night.
The only real complaint I would have would be the lack of free Wifi, I did negotiate a deal for us for our week but the initial prices were a joke. In this day and age no hotel should be charging for it at all, the hotel must have covered the installation costs long ago.