34 yr. old female traveler, used points for free room.
When you walk into the lobby, it is in my opinion, jawdropping and I reguarly stay at 4 & 5 star properties. The entire hotel is gorgeous, chic, well designed, great lighting, comfy. Staff is very helpful and prompt. We were in the main wing (other wing under construction) and the rooms also probably in the top 3 well designed rooms that I've stayed at (I should follow that by saying that I typically stay at chains (Four Seasons, Ritz, Hilton, Fairmont, etc) and unfortunately for me, have not had the pleasure of staying at design hotels) so my design opinion is limited in that sense. The room was so well appointed and the bathroom equally fantastic.
The lobby has a nice koi pond bar area plus a bar that overlooks the main drag, good people watching. There are other restaurants in the hotel, but we didn't eat at any. Everything is very well designed and modern.
The hotel has a great pool, frequented by more kids than I like to see, but such is life. However, they have a huge kids pool/area which keeps many of them away. sorry, i am not a kid person (yet).
The hotel is across the street from Patong Beach, so easy access to lots of fun activites like parasailing ($30 USD - really good) and jet ski. But dirty dirty beach. This area was fun for a first time in Phuket. But if I were to go back, I would maybe move over to the nicer beaches which are not near the action. But if I went back to Patong area, I would defn. stay here. Also stayed one night at Banthai Beach Resort, also nice, see my review - maybe more reasonable, did look into what the cost was here.