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“Fantastic for kids -superb for adults!” 5 of 5 stars
Review of Holiday Inn Resort Phuket

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Holiday Inn Resort Phuket
4.0 of 5 Resort   |   52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
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Ranked #4 of 278 Hotels in Patong
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Fantastic for kids -superb for adults!”
5 of 5 stars Reviewed July 21, 2014 via mobile

We stayed in a family suite (278), the kids loved their pirate themed bedroom and we loved the spaciousness and cleanliness of our adjoining room. (I have read previous reviews aboutnoise and thin walls ......have to say iI am baffled as this was not an issue at all). It was our first trip to Phuket and our first stay in a Holiday inn - the hotel was fantastic from check in to check out - the staff were very professional and obliging - the hotel and pools very clean and well maintained - the restaurants good value and range. The focus on kids, from the kids club to kids corner in the main restaurant was great........first time that our kids have wanted to attend a kids club!
The location is pretty good, about 45mins from airport, but central for other sites.
We met so many people around the pool that had been coming back for years - surely a testament to the quality and service that staff and hotel provide. We will also be back, but there is a big world that needs exploring.......
Keep doing what you are doing because you do it very well Holiday Inn

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 23, 2014
Dear "TuckMe"

Thank you for sharing your "fantastic" review and for the great detail provided. Yes, we are definitely family focused, and it is great to note that you have really felt and appreciated this throughout the resort. All of your comments on the resort facilities, the excellent Kid's Suite rooms and the service from the team in every area of the resort are very well received and we look forward to welcoming you all back on your next trip to Phuket!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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2,434 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (567)
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English first
Rockingham, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 21, 2014

Holiday inn is a great place to stay single or family. The staff are friendly and rooms well kept and very clean. Food is very nice and served quite quick around the pool. Please be aware of the foreigners near the hotel trying to scam you into to an hour and a half hard sell on time share/ cheap holidays. they scratch a card and tell you that you have won a prize and take you to collect the prize. They are very rude when you decline their package. people conducting surveys are also trying to get you. by ringing your hotel the next day and telling you that you have won a trip or some other prize you just need to go a breakfast or lunch to collect it. Stay away from these people!!!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 24, 2014
Dear "Mickm65"

Thank you for your review and your helpful feedback for other (future) guests. I am pleased that you have had a great stay overall and that you have been able to enjoy and make good use of all of the resort facilities. We do provide a cautionary note in all of our guest rooms advising our guests to steer clear of the time-share touts in and around Patong. There are not many, but you are correct in noting that they can be rude and overly determined and we continue to recommend to all of our guests that, unless they have a genuine interest in signing up for a time share scheme, they should avoid them and not give out personal information. I do hope that this experience has not been too stressful and we hope to see you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 stars Reviewed July 20, 2014

Thank you again to all the staff that made our stay enjoyable as always.
We always stay at the Busakorn Wing in a ground floor Studio room with pool view and we wouldn't stay anywhere else. From the cleanliness of the rooms, excellent pool service and cocktail party, great staff, superb breakfast, dinner at Sam's Steakhouse and the list goes on, this hotel from our point of view can not be faulted. We will definitely be back as always.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 24, 2014
Dear "Marco P"

Thank you for sharing your review and I am very happy to read that you and your family have enjoyed another memorable holiday. Your feedback of the very high standards you have experienced in every aspect of your stay is very much appreciated and we look forward to seeing you all back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

We found the Holiday Inn Resort to be by far the best of a number of higher end hotels we stayed in during our holiday in Thailand. The kids loved the breakfast, the rooms were modern, staff friendly and best of all the free hotel wifi was accessible from the adjacent beach! The rooms are virtually soundproof, something we didn't appreciate until we stayed at other hotels later in the holiday. Only minor issue I could think of was the tiny gym, for such a large resort it was small and poorly set out however this won't matter to most people. Excellent hotel.

Room Tip: Patong Beach side, close to breakfast and the beach.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 24, 2014
Dear "Pete L"

Thank you for sharing this very kind and positive review. It is great to note that you and your family have really enjoyed all of the resort facilities and have found the service from the staff to be of such a high standard throughout. Your feedback with regards the size of the gym is very well received and, in fact, is currently a topic of discussion for future improvement and development. We look forward to welcoming you all back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martinsville, Australia
1 review
5 of 5 stars Reviewed July 20, 2014

We stayed there for 8 nights recently. Loved the accommodation and the resort itself. Friendly, efficient and competent staff. Breakfast there was so much to choose from. Security was also good, especially trying to cross the roads. Day Spa, well priced and thoroughly enjoyable. Go and see the staff at the Beach Bar, perfectly placed near the beach and no hawkers coming in. Great Italian food there and cold drinks, cool sea breezes, watching the world of Patong. All the staff we dealt with were so very helpful. A special big thanks and go and see Tuk and her fellow employees at the beach bar, from alchoholic drinks to fresh juices and fantastic italian food. Tuk is one in a million, will advise and help in anyway she can. Rooms very clean, pools also exceptional. In all, a fantastic resort and so well located, ticked all our boxes after much research.

Room Tip: Busakorn Wing was much quieter as we dont have young children, pool view is great, the higher up, th...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 24, 2014
Dear "Kaylene L"

Thank you for sharing your review and for the wonderful feedback you have provided with regards the high standard of the resort facilities and overall experience. Your comments with regards the great breakfast buffet, the convenient location and our excellent tea Tree Sap are all very well received and I will be sure to share your further feedback with regards the high standard of service you have experienced with my colleague Tuk and the rest of the team. We hope that you will have the chance to travel and stay with us again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paignton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 19, 2014

I moved here from another hotel to be with my friends for their wedding.
It is a large hotel ideal for families but it was not great for me. Great pools and restaurants but you pay western prices.

As a chain, it lacks a more personal touch that you get with the smaller hotels and you pay for the name rather than anything above and beyond what others offer for a lot less baht.

I asked for a non-smoking room and my room was probably non-smoking for about half an hour as it was stinking of musty smoke. I was woken by room service entering my room at 8am on my first morning which I felt was a bit early so I left the do not disturb sign on the door after that - just in case.

Most of the staff are brilliant and it is just the 'chain aspect' that leaves this hotel behind others, in my opinion.

Stayed July 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 25, 2014
Dear "Zoomesy"

Thank you for taking the time to share this detailed review with us and for your very positive feedback with regards the great pool facilities, dining options and service from the team throughout the resort. I am sorry to read that you felt that your experience overall was lacking in the "personal touch", something that we consider to be a definite and consistent strength of our business, and I will certainly take this opportunity to discuss and review with my colleagues to ensure that we continue to deliver memorable stays to all of our guests. I do hope you will stay in touch with us directly if you plan to visit Patong again and allow us to assist in any way that we are able.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 19, 2014

This review is long overdue as we have just come back from our fifth stay at the Holiday Inn Resort in Patong, Phuket and are already planning our next trip. This is a lovely resort with large, beautifully manicured grounds, friendly staff, great pools and really nice restaurants offering a variety of cuisines. We always stay in a pool access villa which offers a little bit of luxury and is a great place to relax.

The resort is very well located, just a ten minute walk from Bangla Road and the Jungceylon Shopping Centre, across the road from the O Top markets in one direction and the beach in the other and close to numerous small restaurants but once in the gates you could be in another world away from the hustle and bustle of Patong.

As I mentioned before, the staff are excellent and nothing is too much trouble. Special thanks to Kanlaya on the front desk, Yupin at the Charm Restaurant, Suphot in the Villa Pool bar, Mimi in the Kids Club for teaching us Thai and all the staff at the Tea Tree Spa. Thanks also to the great team at Sam's Restaurant for two amazing meals.

We highly recommend the Holiday Inn Resort and are looking forward to visit number six.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 25, 2014
Dear "Jenny T"

Thanks for taking the time to share your review and, overdue or not, such positive feedback is always very well received! It is great to note that after 5 stays we continue to delight you with the high standard of service and I will be sure to share your comments with the whole team and especially those you mentioned. we look forward to seeing you back for stay number 6!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Phuket

Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Patong
#2 Top resorts Hotel in Patong
#2 Spa Hotel in Patong
#3 On the Beach Hotel in Patong
#3 Romantic Hotel in Patong
#3 Family Hotel in Patong
#3 Luxury Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 400
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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