We stayed in a family suite (278), the kids loved their pirate themed bedroom and we loved the spaciousness and cleanliness of our adjoining room. (I have read previous reviews aboutnoise and thin walls ......have to say iI am baffled as this was not an issue at all). It was our first trip to Phuket and our first stay in a Holiday inn - the hotel was fantastic from check in to check out - the staff were very professional and obliging - the hotel and pools very clean and well maintained - the restaurants good value and range. The focus on kids, from the kids club to kids corner in the main restaurant was great........first time that our kids have wanted to attend a kids club!
The location is pretty good, about 45mins from airport, but central for other sites.
We met so many people around the pool that had been coming back for years - surely a testament to the quality and service that staff and hotel provide. We will also be back, but there is a big world that needs exploring.......
Keep doing what you are doing because you do it very well Holiday Inn