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“Another excellent stay” 5 of 5 stars
Review of Holiday Inn Resort Phuket

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Holiday Inn Resort Phuket
4.0 of 5 Resort   |   52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
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Ranked #4 of 278 Hotels in Patong
4.5 of 5 stars 2,441 Reviews
Perth, Australia
1 review
“Another excellent stay”
5 of 5 stars Reviewed July 20, 2014

Thank you again to all the staff that made our stay enjoyable as always.
We always stay at the Busakorn Wing in a ground floor Studio room with pool view and we wouldn't stay anywhere else. From the cleanliness of the rooms, excellent pool service and cocktail party, great staff, superb breakfast, dinner at Sam's Steakhouse and the list goes on, this hotel from our point of view can not be faulted. We will definitely be back as always.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 24, 2014
Dear "Marco P"

Thank you for sharing your review and I am very happy to read that you and your family have enjoyed another memorable holiday. Your feedback of the very high standards you have experienced in every aspect of your stay is very much appreciated and we look forward to seeing you all back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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2,441 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (570)
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English first
Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

We found the Holiday Inn Resort to be by far the best of a number of higher end hotels we stayed in during our holiday in Thailand. The kids loved the breakfast, the rooms were modern, staff friendly and best of all the free hotel wifi was accessible from the adjacent beach! The rooms are virtually soundproof, something we didn't appreciate until we stayed at other hotels later in the holiday. Only minor issue I could think of was the tiny gym, for such a large resort it was small and poorly set out however this won't matter to most people. Excellent hotel.

Room Tip: Patong Beach side, close to breakfast and the beach.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 24, 2014
Dear "Pete L"

Thank you for sharing this very kind and positive review. It is great to note that you and your family have really enjoyed all of the resort facilities and have found the service from the staff to be of such a high standard throughout. Your feedback with regards the size of the gym is very well received and, in fact, is currently a topic of discussion for future improvement and development. We look forward to welcoming you all back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martinsville, Australia
1 review
5 of 5 stars Reviewed July 20, 2014

We stayed there for 8 nights recently. Loved the accommodation and the resort itself. Friendly, efficient and competent staff. Breakfast there was so much to choose from. Security was also good, especially trying to cross the roads. Day Spa, well priced and thoroughly enjoyable. Go and see the staff at the Beach Bar, perfectly placed near the beach and no hawkers coming in. Great Italian food there and cold drinks, cool sea breezes, watching the world of Patong. All the staff we dealt with were so very helpful. A special big thanks and go and see Tuk and her fellow employees at the beach bar, from alchoholic drinks to fresh juices and fantastic italian food. Tuk is one in a million, will advise and help in anyway she can. Rooms very clean, pools also exceptional. In all, a fantastic resort and so well located, ticked all our boxes after much research.

Room Tip: Busakorn Wing was much quieter as we dont have young children, pool view is great, the higher up, th...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 24, 2014
Dear "Kaylene L"

Thank you for sharing your review and for the wonderful feedback you have provided with regards the high standard of the resort facilities and overall experience. Your comments with regards the great breakfast buffet, the convenient location and our excellent tea Tree Sap are all very well received and I will be sure to share your further feedback with regards the high standard of service you have experienced with my colleague Tuk and the rest of the team. We hope that you will have the chance to travel and stay with us again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paignton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 19, 2014

I moved here from another hotel to be with my friends for their wedding.
It is a large hotel ideal for families but it was not great for me. Great pools and restaurants but you pay western prices.

As a chain, it lacks a more personal touch that you get with the smaller hotels and you pay for the name rather than anything above and beyond what others offer for a lot less baht.

I asked for a non-smoking room and my room was probably non-smoking for about half an hour as it was stinking of musty smoke. I was woken by room service entering my room at 8am on my first morning which I felt was a bit early so I left the do not disturb sign on the door after that - just in case.

Most of the staff are brilliant and it is just the 'chain aspect' that leaves this hotel behind others, in my opinion.

Stayed July 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 25, 2014
Dear "Zoomesy"

Thank you for taking the time to share this detailed review with us and for your very positive feedback with regards the great pool facilities, dining options and service from the team throughout the resort. I am sorry to read that you felt that your experience overall was lacking in the "personal touch", something that we consider to be a definite and consistent strength of our business, and I will certainly take this opportunity to discuss and review with my colleagues to ensure that we continue to deliver memorable stays to all of our guests. I do hope you will stay in touch with us directly if you plan to visit Patong again and allow us to assist in any way that we are able.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 19, 2014

This review is long overdue as we have just come back from our fifth stay at the Holiday Inn Resort in Patong, Phuket and are already planning our next trip. This is a lovely resort with large, beautifully manicured grounds, friendly staff, great pools and really nice restaurants offering a variety of cuisines. We always stay in a pool access villa which offers a little bit of luxury and is a great place to relax.

The resort is very well located, just a ten minute walk from Bangla Road and the Jungceylon Shopping Centre, across the road from the O Top markets in one direction and the beach in the other and close to numerous small restaurants but once in the gates you could be in another world away from the hustle and bustle of Patong.

As I mentioned before, the staff are excellent and nothing is too much trouble. Special thanks to Kanlaya on the front desk, Yupin at the Charm Restaurant, Suphot in the Villa Pool bar, Mimi in the Kids Club for teaching us Thai and all the staff at the Tea Tree Spa. Thanks also to the great team at Sam's Restaurant for two amazing meals.

We highly recommend the Holiday Inn Resort and are looking forward to visit number six.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 25, 2014
Dear "Jenny T"

Thanks for taking the time to share your review and, overdue or not, such positive feedback is always very well received! It is great to note that after 5 stays we continue to delight you with the high standard of service and I will be sure to share your comments with the whole team and especially those you mentioned. we look forward to seeing you back for stay number 6!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2014 via mobile

We stayed in the main wing. Really quick check-in. Very well trained staff, extremely courtious, and helpful. Every single staff person greeted us with a genuine smile. Nice lobby, good clean rooms. Very nice pools for adults as well as for kids. Buffet was also good ( especially for non-vegetarians). Located right next to the beach. Bangla road, jungceylon mall ,many Indian restaurants nearby. We really enjoyed our stay. Although price for the room is a bit on the higher side but still...for those who can afford it, we highly recommend your stay at this resort.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 25, 2014
Dear "kitc_india"

Thank you for sharing your review. I am really happy to read that you have had such a great stay and your comments on the convenient location, the excellent dining options and the high standard of service from the team throughout the resort are all greatly appreciated. We hope to see you back again soon for another memorable stay!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Beach, Australia
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2014 via mobile

Very conveniently located. Facilities fantastic - from the bar overlooking the beach, to 5 different pools and wonderful bedrooms. My friend and I were both given a free upgrade. Free breakfast hard to fault. Excellent staff who were very accommodating. My airline lost my luggage for 4 days and the staff were continually on the phone for me to find out more details. I would definitely stay here again.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, July 25, 2014
Dear "xplorersarah"

Thank you for sharing your review. It is wonderful that you have so enjoyed your stay and have had the chance to make such good use of the resort facilities. I am especially happy that the team have taken such good care of you and we hope to see you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Phuket

Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Patong
#2 Spa Hotel in Patong
#2 Top resorts Hotel in Patong
#3 On the Beach Hotel in Patong
#3 Luxury Hotel in Patong
#3 Romantic Hotel in Patong
#3 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 400
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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