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“Overall good” 4 of 5 stars
Review of Holiday Inn Resort Phuket

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Holiday Inn Resort Phuket
4.0 of 5 Resort   |   52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
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Ranked #4 of 278 Hotels in Patong
4.5 of 5 stars 2,445 Reviews
Houston, Texas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Overall good”
4 of 5 stars Reviewed February 21, 2014

The location was good, close to shopping, food, massages and the beach. The multiple pools was a great set up so that none were ever crowded. The breakfast was ok, but the seafood buffet is not something I would recommend. The pictures on the website make it look a little better than it actually is. The street outside of the hotel is EXTREMELY busy! I didn't sleep through the night once.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, February 26, 2014
Dear "hohohobbit"

Thank you for sharing your feedback and I am pleased that, overall, you have enjoyed your stay with us. Yes, as you have mentioned, Patong is a busy and bustling destination, with activities and entertainment seemingly 24/7, and while this is part of the attraction to many I am sorry if you have found it difficult to sleep peacefully.

Your comments with regards the convenient location and pool facilities are greatly appreciated and I will personally follow up with regards the variety of the breakfast and seafood buffet.

We do hope you will have the opportunity to stay with us again, and it would be my pleasure in helping to arrange a quieter room for you, perhaps in one of beautiful Busakorn Wing private Villas.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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2,445 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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College Station, Texas
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 21, 2014

We were a group of 4 families ranging from grandparents to small kids for a total of 13 people. This was a great location offering something for everyone in the group and also close to the shopping areas and beach. The rooms were clean and there were several pools to choose from but it was also extremely close to the beach. My only complaint is that we were unable to use the pool with the swim up bar as we weren't staying in that wing. We would have used this pool and bar rather than going to the beach for relax/drink time. We ate at several of the restaurants on site and you can check my other reviews for my feedback on those but all in all they were good. I would come back here again in a heartbeat. Several of the comments referenced noise but we didn't have any problems other than fireworks going off at night which no one can help.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, February 26, 2014
Dear "SandyTraveler2013"

Thank you for sharing another very positive and detailed review, in addition to that already provided for some of our restaurants! It is great to note that everyone staying i your party has thoroughly enjoyed their stay, and your comments with regards the swim-up bar in the Busakorn Wing are very well noted. Please do stay in touch when you are planning your next trip and let me know how I can help!

Morgan Layberry
Executive Assistant Manager
Holiday Inn Resort Phuket
morgan@holidayinn-phuket.com
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Hadera, Israel
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2014

we spent 3 days in this hotel . we caome with a 2.5 year old baby she loved to kids pool & club and we reveived great service regarding jer needs.
the hotel is reletive quiet in a bussy noissy place. the patong beach is full with peaple, cars, noise and you don't fiil it in the hotel. near the main places in patong,
the patong beach is just to much for more than 3 days.

Room Tip: as for a room that is not close to the street.
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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layberry, Manager at Holiday Inn Resort Phuket, responded to this review, February 21, 2014
Dear "Meir B"

Thank you for taking the time to share another wonderful review, in addition to that already given to our Italian Restaurant, Terrazzo! I am pleased that you and your young family have appreciated the Kid's facilities in the resort and the service from our team and we hope you will have the opportunity to stay again with us soon.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
qatar
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 19, 2014

First, I would like to thank the reservation manager who deal with all reservation details from the begining. The hotel is very nice, we were in Family! both sides of the hotel are nice. Rooms are also good. the staff is very kindly... the kids club is nice, they organised the birthday of my daughter. The beach is normal but you can just take a longboat and visit better beach. I would recommend this hotel for any type of vacation.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, February 19, 2014
Dear "QatarEmma"

Thank you for sharing your wonderful review and it is excellent to note that you have enjoyed such a memorable stay with us. Your feedback on our great Kid's Club is very well received and your further comment on the high standard of service from the staff throughout the resort is greatly appreciated. We look forward to welcoming you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 19, 2014

The check in was flawless, and they have upgraded to a deluxe room with a king bed.
The room was huge, and the bathroom was clean adequate although no tube. However, it was nice touch of stone bench inside of shower booth.
Housekeeping was excellent, and only thing was the inroom safe deposit box. It was locked when we checked in. A service man came to fix it but could not fix and told us that he will send someone who can fix it next day. However, that person never came. We used the safe deposit box at the front desk.
The pools are nice, and the best of the hotel is the location at the Patong beach. So many things in walking distance.
Hotel spa is excellent with reasonable price. We used 4 hands massage, and it was like being in heaven. If you have the chance, I strongly recommend this particular massage although the price seems to be little high. It's worth it!!
We played golf everyday while we were there, so don't know much about dining except the first night. We tried "Charm Thai" restaurant at the hotel. The foods were good with good price.
There is also interesting shops in the hotel lobby.
The check out was flawless, and they have allowed us to extend the check out to 3 PM. It was convinient since our flight was at 1 AM next morning, and we played a round of golf. So, after check out, we used the spa and had dinner outside and came back and went to the airport for our flight.
Overall, we had a good time at the hotel. The employees were friendly and helpful.
I would definitely use this hotel again when I come back, and I can recommend to others if you are looking for a nice hotel without the expensive price tag.
Also, February is the driest month, so if you are planning to play golf, February may be the best since it's not humid and not so hot!!

Room Tip: Rooms facing the street, you can hear the noise in the room, but if you're tired from sightseein...
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, February 19, 2014
Dear "irxraydoc"

Thank you for taking the time to share such detailed feedback and while I am really pleased that you have, overall, enjoyed your stay I am sorry to read your comment with regards the assistance requested with your in-room safe. It is great to note that you have had such an excellent experience at our new Tea Tree Spa and your further feedback with regards the pool facilities, the great location and the dining in Charm Thai Restaurant is all very much appreciated. We do hope you will have the opportunity to stay with us again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
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Melbourne
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 18, 2014

Stayed here for 8 nights in Feb. This is the 4th time to Phuket and first time at Holiday Inn, I have to say it was awesome. Location is ideal, beach on one side, markets etc on the other and very close walking distance to the action (10 minute walk to Bangla, 8 minutes to Jungceylon).
Really wanted to book in to a Busakorn Pool Villa but they were a little expensive and booked out, glad I didn't bother. Went for a Pool View Busakorn Studio and it was awesome. We were up on the 3rd floor and had views of the whole pool. Room was clean, quiet and huge, bathroom space is seperate from the bedroom area (seperate toilet, shower was huge with hand held and showerhead) and study nook. Bed was enormous (2 doubles pushed together), could have easily had 4 people in the bed sleeping comfortably. Balcony is small but includes a clothes hanger, chairs and small table. Breakfast was outstanding, everything you could think of. Plenty of pool chairs and the other HI guests in the main wing can't sit on the pool chairs so plenty to go round. Small but decent and clean gym facing the pool. Resturants in the hotel are excellent value for money and very very good (especially seafood buffet).
Don't bother staying in the main wing, nothing fancy, pay the extra & stay in Busakorn Wing its worth it. I wouldnt worry about the Busakorn Pool Villas they didnt look anything extra fancy to me & their pool area was small.
Overall a fantastic stay & excellent staff, my only complaint, and really its not a complaint, pillows werent outstanding (I tried soft / medium / firm and just couldnt get it right).
Will stay here again

Room Tip: ask for a room high up with a view of the pool
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, February 19, 2014
Dear "maxiebon"

Thank you for sharing such a detailed and constructive review and I am pleased that, overall, you have enjoyed your stay in the Busakorn Wing. Your feedback with regards the size and cleanliness of the guest rooms and the high standard of the breakfast buffet is greatly appreciated and your further comments with regards the excellent and great value dining options throughout the resort are very gratefully received. Please do stay in touch when you are planning your next trip and let us know how we can be of assistance!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cholburi, Chon Buri, Thailand
Top Contributor
98 reviews 98 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 17, 2014

Great Bed, great room, nice design, great service, great food, great pool and Yes this is a super great place to stay with you family and we have 6 great days in the Holiday inn resort, outstanding service and we will bee back soon. It is a good idea to book the nice Breakfasts as they have a very big world food for every one and some nice fresh cut fruits and hot bacon and nice scramble egg.
It is like a big bunch. The Holiday inn resort is on the front of the big Patong beach only 20 meter from the hotel to the beach.
Only one small this is missing, locker to the bathroom + one butom cleaner as the same model install on the pool bathroom thanks.

Room Tip: All room is great on this hotel, and the bed is great and we start in the 5" floors with sum sh...
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, February 18, 2014
Dear "Kenneth A"

Thank you for your very kind review and it is great to read that you and your family have had an enjoyable and memorable stay with us - your photographs are especially appreciated! Your comments on the quality of the room, the high standard of service from the team and the lavish breakfast buffet are very gratefully received and your further feedback with regards the bathroom is well noted, thank you. Please do stay in touch when you are planning your next visit and let us know how we can be of assistance!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Phuket

Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Patong
#2 Spa Hotel in Patong
#2 Top resorts Hotel in Patong
#3 Luxury Hotel in Patong
#3 Family Hotel in Patong
#3 On the Beach Hotel in Patong
#3 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 400
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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