We stayed at the main wing for 4 nights and travelled as a family with 3 kids. Reception staff had been very polite and friendly, we were pleasantly surprised when she even brought us personally to our rooms. Our kids enjoyed the pools very much and were always looking forward to going to the kids' club. Staff in the kids' club were friendly unfortunately their programs were mostly free play and the structured activities which were allocated (eg 'pass the parcel' ) took up very little time ( like 5 min). The toys were also not varied and puzzles quite worn out. Overall, we were very happy with the hotel service and experience but felt that more can be done to improve the Kids' club programs.