My wife and I go there every six months for 2/3 weeks for last 4 years. When in Rome do as the Romans do.
Staff and Management excellent, they go out of their way to make everything right, just need to be patient, some visitors think they are the master race and expect everybody to drop everything and attend to them - bugger the other poor old visitors.- remember. it's their country and we need to acknowledge their customs and limitations in quick understanding our language. Any problems always fixed straight away - Language is a little difficult but those that dislike this Hotel and others in Phuket/Patong are just short tempered and arrogant. These local people can sense you out a mile away so expect back what you give. A little bit of patience goes a long way.
It irks me for so call hob nobs to complain - if they are that important go to a ***** Hotel - you'll get a hell of a shock - besides the price the service wouldn't hold a candle to the Patong Beach.
RECOMMEND TO ALL WALKS OF LIFE _ TREAT THEM LIKE YOU LIKE TO BE TREATED AND YOU WILL HAVE FRIENDS FOR LIFE.
ACCOMMODATION , FOOD & ENTERTAINMENT ARE GREAT
Rick and Cindy Hammett - Bundaberg AUSTRALIA