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“All about money and no consideration at patong beach hotel!” 2 of 5 stars
Review of Patong Beach Hotel

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Patong Beach Hotel
4.0 of 5 Hotel   |   124 Taweewongse Road | Patong Beach, Phuket, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #47 of 277 Hotels in Patong
Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“All about money and no consideration at patong beach hotel!”
2 of 5 stars Reviewed July 12, 2013 via mobile

Arrived phuket airport at 0800am and luggage was losts, airasia promise to checked and will call us by 1300pm to confirmed and canot do anything jz hope to check in faster and wait for the answer if luggage reallly losts nid to buy all the stuff again..

Reached hotel lobby at 10am and qsk for the rooms for checked in and they say no rooms and ask us to visit around n come back at 2pm ...i told them we have losta the luggage and no mood bt they said no rooms avaipable.ok fine..i told them we wait...

After 1 hour wait , another couple chexk in after they waiting 20 mins..after 2 hours waiting another 2 family checked in even they come later than us...after 3 hours waiting another European customers jz complaint and shout in front them n they get the rooms also even 30 minutes waiting...


I told them this is a anniversary wedding n our luggage is losts could u arrange a roooms for us also same answer.. my wife canot control ady n finally get a room...mayb they like plp scold!

Upon last day our flight is at night 2200pm we ask for haft day rate n they offeres us 1800bath until 1800pm...i ask for 1500bath caused our full rate per day booking rate through agoda is 1850...i think thats only fair they told thats their policy nid to pay 1500...finaly i force to do so..then we request tilll 1900pm cause its too early go airport caused our flighy is on 2200pm n we have done web cjeck in..they said cant if we check out 1900pm full rate apply...some worst is u knw what till 1759pm the phone ring and i knw thats from the hotel and we actually close the rooms door...how dare i late to pass u back key even 1 mins late!

So i advise nt to stay on this hotel in patong they have a lot hotel somewhere patong beach!

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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714 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 8, 2013

Smack in the middle of Patong Beach across the road from the beach, two rooms beside each other requested when booking was honored. One was ready at 9.30am arrival from airport one wasn't but as check in time 2pm it wasn't a biggie. We got into one and was advised when 2nd ready. Staff are friendly, hotel set back from hustle of Main Street, far enough away from Bangla Rd which we aren't interested in as we are here with our kids and primarily for my dental treatment. Pool could do with more sun lounges and less deck chairs as we found seating lacking. Not sure if its a Thailand thing but smoking should be banned in all open public areas. Hotel adjacent to Banana Walk shops which is a plus. Would stay here again and recommend.

Room Tip: Siam wing top floor best if not in a poolside room or tower
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 4, 2013

I noticed before my trip, that most reviews mentioned the location as the big plus for this hotel. That said, it is ideally situated in the middle of everything. The middle of Patong beach, however note that the hotel is not on the beach, most of the beach hotels are actually not on the beach, there is the main beach road that runs parallel to the beach and hotel, maybe a 2 minute walk if that). The middle of a beachfront block, one side of the block (not the hotel) boarders the famous Bangla Road which I used daily to get to the bar & restaurant hub next to the paradise area (maybe a 4 minute walk from the hotel). If you want to be right in the middle of everything and the crowds, this is the place. The hotel has a lot to offer and a very large breakfast selection. All but one of the hotel staff were amazing, especially the lady boy at reception who made a point of checking that all was well, the exception was the gentleman with the fruit hat (I suspect that he was just having a bad week and gave his aggressive attitude a wide birth).

We both had sea view rooms which were amazing, it really added a huge experience to my overall holiday, watching the sun go down on my balcony (which had fake grass and was wonderful on the feet, never mind the visuals), the parasailing on sea and the overall view of the bay, the sea view rooms are the wow factor. The rooms were multi-colour wonders, high quality and the best bed I’ve ever slept in whilst staying in a hotel. I would recommend stretching the budget and making every effort to get one of these rooms, the alternative is maybe looking into buildings and missing the sun rise/set.

The hotel has its own tour desk which provides an extensive array of tours. Booking at the tour desk in the hotel takes the bargaining issue away with peace of mind that you are going to be looked after. This was worth it.

Tip: It might cost an extra BHT200 (USD6) to book a transfer to the airport via the hotel, it was worth it for me. After taking my own cab from the airport to the hotel, the stress and added distance is just not worth it. After all you’re on holiday and the less hassle the better.

Room Tip: Sea view will make a huge differance to the experience.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 4, 2013

The hotel is right in the middle of Patong beach on the beach road where all the action is. We stayed in the sunset spa room which was lovely and spacious with a spa on the balcony. Staff were very helpful and friendly. The hotel isn't as big as some others but it is set out nicely with a nice pool. The breakfast buffet was good with a large variety to choose from. The coffee although is not very nice. Luckily coffee club is just across the road. The air conditioning and tv in the room was good. Overall the hotel is definitely a recommended place to stay. We had a good experience here.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 30, 2013

I had an amazing time staying here...beautiful property, pool area, and room. I vacation internationally a great deal and it can be hit or miss with boutique / non chain hotels but I was very happy with my choice....and the location is ideal for Patong.

The staff is great too....after a 20 hour flight from the states I arrived late in the evening, tired and jet-lagged. Thankfully a very friendly hotel clerk (Kittisok) got me checked in and to my room within moments....and gave me an ice cold bottle of water JUST before I asked for one.

A great place to stay! Hope to make it back there next year!

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon Hills, Illinois
Top Contributor
101 reviews 101 reviews
58 hotel reviews
Reviews in 57 cities Reviews in 57 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 29, 2013

This hotel is a great resort hotel. The staff, the pool atmosphere, the cleanliness of the rooms, lots of amenities and a prime location. It's across the road from the beach and around the corner from Bangla Road, the walk street in the evening. Great for families and singles. My 16 year old son and I stayed in the Sunrise wing and were glad we did. It overlooked the pool as we requested. Originally we wanted the main building, the Sunset wing but were very pleased we got the Sunrise wing. We would stay here again in a heartbeat, Stores, shops, night life, the beach all right there.

Room Tip: Request a room facing the sunset pool.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 28, 2013

It was amazing trip and stay at the hotel. We went on our honeymoon and it was really worth. The hotel is just a walk away from the patong beach and the connectivity to the local market and walking street is awesome. The breakfast served at the hotel had lots of variety. The cleanliness was also good at the hotel.

Room Tip: Rooms facing swimming pool are better!!
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Patong Beach Hotel

Address: 124 Taweewongse Road | Patong Beach, Phuket, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Patong
#20 Luxury Hotel in Patong
#29 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Patong Beach Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Situated right in the heart of charming Patong Beach, West Coast of Phuket Island, Thailand The first hotel on the fabulous 3 km. Long sparkling powdery Patong Beach, bordered by the emerald Andaman Sea, Patong Beach Hotel is proud to present excellent service, intimate privacy and charming decor, a distinct land of east and west. Perfectly in its natural setting you will be delighted with the unique elegance of this place ... more   less 
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Also Known As:
Nh Hotels Patong
Nh Hotel Patong
Patong Beach Phuket
Patong Beach Hotel Phuket

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