Just got back from a trip through Thailand. We stayed in the Patong Beach Hotel during our second spell in Phuket, the hotel itself had a lot going for it, it's in a great location, is an impressive building and the rooms were very nice in my opinion.
What I did notice in comparison to other hotels was the fact that it's all about money there...as previous reviews have said the wifi isn't free, not even in the public areas. All of us ended up paying an extra 500 baht for access to the internet and to be honest the connection was crap, we did complain and ask for our money back but we were fobbed off by the manager who said she'd get the internet connection fixed....Also when we booked we wanted to book the breakfast inclusive with the room price, we weren't able to do this for some reason, when we arrived we asked how much it would be to add breakfast to our rooms, we were told it was an extra 1200 BAHT PER PERSON PER DAY!...That's like £12 each per day....we said we'd leave it and would make our own arrangements for breakfast....they then came back to us 5 minutes later and offered us a 50% discount....robbing b******s..should of given us that price in the first place instead of trying to rip us off
The worst part was as we were checking out, we'd settled the room bills, mini bar charges were paid, we asked the reception how much a taxi to the airport would be, 1000 baht was the answer, this is about 200 baht more than you'd pay if you walked down the road and got your own taxi but with it being hot we thought sod it we'll just pay the extra. When the taxi arrived we were told it was actually 1500 baht as it was 500 baht per person!? I'm not sure why a taxi would charge per person and not just for the journey itself?...anyway we refused to pay the extra and said we'd walk down the road and get our own taxi...as we walked down the road one of the staff chased after us telling us we could leave as we still had a bill to pay...we told him we'd paid all our bills...he then shouted to the security guard...who then embarrassingly detained us in the middle of the road until we went back to reception, my dad went into the reception where they tried to charge him for the taxi we didn't want....highly embarrassing as other guests were coming and going as we waited under guard on the entry road! Eventually the security guard was given the OK to let us go on our way as we refused to pay them. We walked to the road and got a taxi straight away for 800 baht.
Such a shame that a nice looking hotel in a great location is let down by money grabbing management/owners. Won't be returning on our next visit