After finding blood on the curtains and the room a mess and fixtures hanging off the wall and then being given a free upgrade to a sea view which is what was paid for in the first place also the several lights did not work and an electrician was called out, us being told that he would be their within the hour eventually almost 3 hours later showed up. The staff never greeted us upon arrival and then our night before check out, our safe was broken into by staff and money taken after having the police called the hotel could not offer anything after changing their story multiple time and proof of records in their own hands from who entered our room.. my partner and i were deeply shocked as from what had happened that we had our bags packed ready to go to another hotel... every morning at 6am we were woken by construction two floors below us and across from us.. the staff were very rude and considering a 4 star hotel to be this bad i recommend anyone to the cheapy motel down the road would give a better service completely all round. My partner and i wouldnt recommend this hotel based on our experience

Our room was lovely and comfortable, shame about the view, we was looking onto a huge building site, inwhich they worked 7 days a week, The hotel management only seem interested in making money money money!!! I was disappointed to work all year and save hard to send 14 days on a building site.... There was building going on all over the hotel grounds... and a huge mosquito problem... Also the smaller pool was not cleaned once while we was there, there was a used panty liner on the far side of the pond... sorry pool, the whole time we was there plus broken glass and a dirty rag in the plants,

Very good location
Open building
nice restaurant
friendly staff
easy to find way around
shops / food / clubs 1-3 min walk
taxi - tuktuk everywhere
breakfast was very excellent and there was a wide range of food choices available.
cooks - chefs were excellent
room service was good.
they even bought me a surprise birthday cake on my birthday.

Just got back from phuket after enjoying 10 days at patong Beach Hotel Fantastic accommodation we stayed on 7th floor Sunset wing and it was great. The staff were wonderful! the room service perfect. The breakies were amazing and the food at pool or restaurant 10/10
Definatley will be gong back, excellent location, close to shopping, nightlife and supermarket Patong Beach not so clean but we hired scooter or Tuk Tuk and spent days laying on Karon or Kamala Beach, but the resorts pool very private and relaxing......